Yes, we're waiting here too! I've been fighting with them since the 9th of this month. I'm in south sask, had my system installed on the 9th, and it's been an absolute nightmare. Good one day, crap for the next three. I've been waiting since last monday for a level 2 tech to get back to me, hah! a level 2 support told me without a doubt I would DEFINATELY hear from a level 2 tech today!! Well, day is over, no call. I can say without a doubt I've never had such awful customer service in my life. I am on the phone with them constantly. Running test day in and day out, switching from wireless to straight hookup to the modem, running tests in safe mode, always the same results, yet no one on their end will admit that is where the trouble is. I do know of 3 others in this area who are going through the exact same speed issues, and who are calling in too, (not as much as me I run my business online, I need internet, I am on more than maybe the average joe) I'm not getting fap'd, that isn't the problem. I will be going back to dreaded dial up, I am without a doubt using the 30 day money back guarantee, but till then, I plan on continuing to call them daily. This is crap.
