OMG!! Same thing here! I thought I was the only one!! ur is worse than mine but the customer service! totally the same!
They say I should be downloading at 500 - 955 kilobytes.... bullcrap!! are they insane???
look:
:::.. Download Stats ..:::
Download Connection is:: 639 Kbps about 0.6 Mbps (tested with 579 kB)
Download Speed is:: 78 kB/s
Tested From:: https://testmy.net/ (Server 1)
Test Time:: 2007/03/05 - 12:09pm
Bottom Line:: 11X faster than 56K 1MB Download in 13.13 sec
Tested from a 579 kB file and took 7.422 seconds to complete
Download Diagnosis:: May need help : running at only 61.09 % of your hosts average (direcpc.com)
D-Validation Link:: https://testmy.net/stats/id-U3F8GIL5S
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; FDM; .NET CLR 2.0.50727; IEMB3; IEMB3) [!]