chinitaneth

Well I can give u advice so cs will forward u to tech team and visit your home: If u have an anti virus with personal fire wall try to enable it and set it to the highest protection. Mine was PC cillin 2007. Enabling it will cause pinging any ip ad will result to request timeout and 100% lost. When they ask u to do basic troubleshooting just like replugging the adaptor and deleting cookies, etc. do it. Then when they try to ask u to ping ip's to cmd as I typed before it will result to 100% lost and tell them that. When they ask u to try to open a browser(IE/Mozilla) report them that the page cannot be displayed even if you can browse or connect to internet. one thing if they ask u whats the status of your LAN just tell them the truth that ur connected. after that when they ask u to type in ur browser portal.smartbro.net you can do what they said and tell them a lie that u cannot go to portal or don't type what they have said instead type www.portal.smartbro.net so that it will result too page cannot be displayed( If u like u can just do the fist thing I said) Note: tell them first that u have no connection for 1 week and above straight. After what I've said to you and telling this to them I'm sure 80% they will make u a report and give you a report number in case they will not call u back for 24 hours because they will tell you that they will call you after 24 hours. If telling this in case if they said to just monitor it just say the same things once a day but I'm sure after telling this they will make u a report. I hope it will help you. That's how to tweak your customer service representative

well I guess your base station doesn't need to upgrade anymore coz its already upgraded maybe your base station was the first upgraded here in the phil. hahahaah LOL

and now I check again if my connection still ok and I find it right soon all base stations will upgrade to 512kbps.

hey guys after calling customer svc so many times I think a million times our base station I guess was upgraded before having a connection 100kbps below now I think I dont need to tweak my canopy because my connection was boost anyways thanks to all who helped me

Well good for you If you access your canopy.. I think the solution too to ur problem is to call tech support to go to your house

I told you before It doesn't work too.. I think the only solution is to call tech support to go here for maintenance

U mean I will go to http://portal.smartbro.net ?? but when I change my ip to 169.254.3.3 and go to my mozilla browser it cant displayed I guess its because I change my ip manually but u said after viewing my canopy page I should try going to smartbro portal. And as u can see to my screenshot above there was a login there I try to click it and type my smartbro portal user name and password but It says unauthorize etc. pls.. give me a detailed steps thank you

What do u mean I will go next to portal?? pls. elaborate your answer When Im in smartbro portal what will I do next? after logging in? Do I need to reset the connection? pls. help I accessed my canopy page when I try again to do the steps in the first page but I cant see the configuration because my level was only guest.

hello, Now I finally access my canopy but theres a big problem: when the canopy page was fully loaded in the control box I cannot see configuration and my level was only guest but I see in the screen shots in the first page it should be administrator owww what I gonna do now... pls help heres the screenshot: <img src="http://i137.photobucket.com/albums/q204/prettykeneth/canopy.jpg">

ok im sorry, Im the one who needs help in accessing canopy Im a new smartbro plan 999 subscriber here in taguigcity metro manila and I think our canopy lite was not locked its because I may just using the new version of canopy so that's why. My IP was not 169.xxx.xxx.xxx it starts from 192.168.xxx.xxx please help I want to access my canopy

hello gourame its me again, ung nahingi ng help kng paano iaccess ang canopy canopy lite gamit nmin and I'm a new smartbro subscriber our location is from signal village, taguig city here in metro manila. sa tingin ko hndi xa nkalock kc sa tingin ko were using new version kc po hndi 169.xxx.xxx.xxx ang ip address nmin ay starting with 192.168.xxx.xxx pls. help help help!

and its my other test in testmy.net

heres my test now again in speedtest I dont have constant speed. In morning like now I got that speed but when evening I got very poor connection pls. help help help! Ive tried also tcp/ip optimizer but it does not speed up my connection now I'm sure were using canopy lite. If u have guides to tweak my canopy pls. post it here or email me at [email protected] but its ok if u post it here tnx gourame

before when the fieldman sets our connection I saw them accessing canopy but I dont know if they locked it or not. I never tried accessing my canopy in my old cpu before and i tried the steps above but when i try to go to 169.254.1.1 i says page cannot displayed. I am a new subscriber of smartbro since last april,2007 and I'm 75% sure that were using canopy lite. you see my connection? above its too slow ohh! I think theres a new steps in accessing my canopy? coz I think the steps above was for older canopy's? ryt? please help I want to tweak my canopy too bcoz I've tried calling customer service and they were useless and cannot call tech support to go here bcoz the problem must be valid, they said my connection was ok and also the basestation and when they try to ping in my pc there was no lost all 0% loss but I have poor connection. I does not reach 7x faster than dial up pls. help

I cant access my canopy it says page cannot be displayed even if I already do what ur steps says. Is there any other way? if it involves to look for numbers printed in canopy I think I cant do that because the field man put it in a high position. before I have good speed connection but when we change our cpu from pentium III to pentium dual core it became slower but I dont think its because of the cpu's performance coz I think the it will need to setup something pls help heres my connection speed now: Download Connection is:: 132 Kbps about 0.1 Mbps (tested with 386 kB) Download Speed is:: 16 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2007/05/31 - 3:21am Bottom Line:: 2X faster than 56K 1MB Download in 64 sec Tested from a 386 kB file and took 23.985 seconds to complete Download Diagnosis:: May need help : running at only 9.04 % of your hosts average (238.2) please help!!!