shawman

Hi, I am new here, so I hope I am on the correct forum for assistance. I have recently upgraded my Internet to a new supplier (TalkTalk in the UK) who claims that my Internet speed would be increased from 1MB to 8MB. In fact, since switching, my speeds have decreased to the extent, where is it probably as slow as 56k dial up modem. Not sure where to start, but I have installed ZoneAlarm firewall and also AVG Control centre. I have done full scans which did reveal a Trojan svchost.exe in my c:Documents and Settings directory. This has since been removed. I am still no better off for speeds. I have done this: - C:Documents and SettingsUser>pathping testmy.net Tracing route to testmy.net [67.18.179.85] over a maximum of 30 hops: 0 Beast [10.0.0.11] 1 10.0.0.2 2 89.242.96.1 3 62.24.131.133 4 gig-10-1-rtr001.thn.opaltelecom.net [62.24.254.42] 5 gig-5-1-rtr001.hex.opaltelecom.net [62.24.254.46] 6 213.161.93.185 7 so-0-0-0.mpr1.lhr2.uk.above.net [64.125.27.225] 8 so-4-0-0.cr1.dca2.us.above.net [64.125.27.57] 9 so-5-1-0.mpr2.atl6.us.above.net [64.125.29.37] 10 so-5-2-0.cr2.dfw2.us.above.net [64.125.29.18] 11 so-1-0-0.mpr2.dfw2.us.above.net [64.125.29.206] 12 216.200.6.237.theplanet.com [216.200.6.237] 13 te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22] 14 po31.dsr01.dllstx4.theplanet.com [70.87.253.74] 15 * gi1-0-1.car17.dllstx4.theplanet.com [67.18.116.69] 16 55.b3.1243.static.theplanet.com [67.18.179.85] Computing statistics for 400 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Beast [10.0.0.11] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.2 1/ 100 = 1% | 2 911ms 3/ 100 = 3% 2/ 100 = 2% 89.242.96.1 0/ 100 = 0% | 3 907ms 2/ 100 = 2% 1/ 100 = 1% 62.24.131.133 0/ 100 = 0% | 4 869ms 4/ 100 = 4% 3/ 100 = 3% gig-10-1-rtr001.thn.opaltelecom.net [62.24.254.42] 0/ 100 = 0% | 5 890ms 1/ 100 = 1% 0/ 100 = 0% gig-5-1-rtr001.hex.opaltelecom.net [62.24.254.46] 0/ 100 = 0% | 6 896ms 1/ 100 = 1% 0/ 100 = 0% 213.161.93.185 0/ 100 = 0% | 7 918ms 4/ 100 = 4% 3/ 100 = 3% so-0-0-0.mpr1.lhr2.uk.above.net [64.125.27.225] 0/ 100 = 0% | 8 1005ms 1/ 100 = 1% 0/ 100 = 0% so-4-0-0.cr1.dca2.us.above.net [64.125.27.57] 0/ 100 = 0% | 9 1000ms 1/ 100 = 1% 0/ 100 = 0% so-5-1-0.mpr2.atl6.us.above.net [64.125.29.37] 0/ 100 = 0% | 10 996ms 1/ 100 = 1% 0/ 100 = 0% so-5-2-0.cr2.dfw2.us.above.net [64.125.29.18] 1/ 100 = 1% | 11 1001ms 3/ 100 = 3% 1/ 100 = 1% so-1-0-0.mpr2.dfw2.us.above.net [64.125.29.206] 0/ 100 = 0% | 12 1007ms 3/ 100 = 3% 1/ 100 = 1% 216.200.6.237.theplanet.com [216.200.6.237] 0/ 100 = 0% | 13 --- 100/ 100 =100% 98/ 100 = 98% te9-1.dsr02.dllstx3.theplanet.com [70.87.253.22] 0/ 100 = 0% | 14 --- 100/ 100 =100% 98/ 100 = 98% po31.dsr01.dllstx4.theplanet.com [70.87.253.74] 0/ 100 = 0% | 15 --- 100/ 100 =100% 98/ 100 = 98% gi1-0-1.car17.dllstx4.theplanet.com [67.18.116.69] 0/ 100 = 0% | 16 1013ms 2/ 100 = 2% 0/ 100 = 0% 55.b3.1243.static.theplanet.com [67.18.179.85] Trace complete. My PC is running windows XP, SP1 500MB RAM Please advise. Your assistance will be greatly appreciated. Regards, Andy