hey i already did that i complain about my connection! and there's a lots of APOLOGY AND EXCUSES in there replies!! ahaha smartbro sucks!
and they said this
Thank you for bringing your concern to our attention.
We recognize the importance of having reliable Smart Bro service at all times and acknowledge our obligation to ensure that unhampered Internet connection is constantly achieved. We deeply apologize for the inconvenience. In our aim to promptly address the irregularity you are experiencing, we wish to ask for the following informations:
We recognize our responsibility to ensure that our subscribers enjoy unhampered use of the service. We apologize for the inconvenience. Please be assured that we remain committed to our obligation of ensuring reliable service to the satisfaction of our customers. We will be doing necessary measures to meet your expectations on the service.
We have created a Service Request (SR) number for your concern. You may us SR#@[email protected]
%$^$ as a reference and proof that close coordination is now being done with our support group to resolve your connection concern the soonest. In the meantime, we ask for your patience and understanding while necessary actions are being carried out.
With our intervention, we aim to put things in order and deliver the quality of service you deserve.
(hay gawin nalng nila sana amfness!!)
and this theyre reply today!
Thank you for letting us know your concern.
You give us your SR number for follow-through purposes. Please be assured that our technical support personnel will exert their best efforts to improve the delivery of service the soonest possible. It is for this reason that follow-through action, through connection check-up and troubleshooting, shall be conducted.
The base station where you are homed was not yet included in the upgrade. Nevertheless, you may continue to enjoy the 384Kbps maximum bursting speed of our broadband service.
all of you guyz complain now! lets flood the smartbro CS! ahaha and post also what they will say to you! if its there a comparison in there feedback to my feedbacks here! BOBO NGA TALAGA MGA SMARTBRO CS!
e2 nga pala ung name nag assist sakin sas CS Cill S. Ibanez/cvs and Carlyn V. Sabarre