Barloke

I live in Dorado Puerto Rico. I am currently subscribed to Liberty Cable. I think the same problems that I have read about Centennial is almost mirrored in my case with Liberty. Four months ago I had fast access with an impressive download speed of 412 kbps. Now it appears that my download speed has lowered to 60 kbps. I have gone back and forth with their customer service rep who provided the following excuses over a four month period: 1-"Your modem is malfunctioning" 2-"We are working with the cable lines in a neighboring city and that is why your service is slower (for four months??) 3-"We are working with a cable problem in YOUR city" (again, for FOUR months???) and finally the most recent and mind boggling 4-"Your internet is working within parameters." I ran a speed test on my system that indicated that my download speed is at 412kbps and yet there service is just a little higher than dial up. I had the same speed in Miami, New York , and Las Vegas. with not so much as a hint of a problem. The excuse I got was that "well that's the States", like technology is something unknown here. What I am really thinking it is, is another classic example of "bait and switch." It is too bad though that companies like these will most likely get away with this kind of dismal customer service and double speak. Maybe if a few of their competitors in the States would come to the island to provide service they would sing a different tune.