Neffertina

ok...i got a good question...even though i have xplornet..i just noticed..when i run the tests..it does not say (barrettxplore.com) as the host...it says theplanet.com...why is that??? does thsi mean they are running off somone else's network here in eastern ontario??

well after two month of complaints and filing a case with the bbb...they have closed it on me...and my speeds are still not fixed. this is the email i got: However, in the judgment of the Better Business Bureau, the business has made a good-faith effort to resolve the matter. Although, we realize that you may still feel the matter is not resolved, we have closed the case. So i guess i'm SOL...eventhough my speeds are still registering extremely low. sigh. guess im stuck with them the next two years like this

Well i must say. i wish i found this site sooner. I have been a customer with xplornet since may 28. at first everything was awesome. since the beginning of september I've had nothing but speed problems. I talked to lvl 1and 2 techs..now after two months and a complaint to the BBB they are getting their engineers involved. when i first set up my complaint with the BBB i said i wanted out of my contract if xplor could not fix my speeds back to what they were..and they responded that they can't cancel my service... I'm on the 1.5 speed pkg and am also a technician for the last 8 years. drives me nuts talking to lvl 1 and 2 techs and explaining the same thing over and over again. BTW i love the help on this site. I've utilized almost all the stuff i could find here. unfortunately xplor won't listen to speed tests done here they want them done over at speedtest.net. shrug. keep up the great work here..it's helping alot of ppl..just wish i had found all the info back in may when i was searching