ronss

Hello, can anyone advise me. I have just followed the simple instillation steps and connected my new wireless router that I bought from Dell. I followed the on screen instructions BUT when I try to connect to the internet an error message states: Modem busy or not connected properly. DELL do not provide help at weekends, if anyone can advise I would be eternally grateful. Thanks

agree... happy now .... when cox is working ,,its nice,,,though i wish we had the speed of the asian countrys,,,50mg/s... cox had up to 12mb/s... but still a far ways off..not sure why the government has not looked into this......why must we be a third world in internet access.??

well, its finally running great, after 3 techs.... they did some tweaking, but i actually think cox was working on something in the area

:::.. Download Stats ..:::

Download Connection is:: 10316 Kbps about 10.3 Mbps (tested with 12160 kB)

Download Speed is:: 1259 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2007/12/21 - 5:03pm

Bottom Line:: 180X faster than 56K 1MB Download in 0.81 sec

Tested from a 12160 kB file and took 9.656 seconds to complete

Download Diagnosis:: Awesome! 20% + : 49.62 % faster than the average for host (cox.net)

D-Validation Link:: https://testmy.net/stats/id-GBE1CZVMY

User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 1.1.4322; .NET CLR 3.0.04506.648) [!]

well,,it got worse the next day....just don,t get it ..on and off as for working properly and intermitent connections

so i made another appointment,,,the Cox tech was out today, supervisor, tuesday.. someone wired something wrong outside, then he said i did not need a amplifier inside the apartment to my modem,,he said there was such thing as over-amplifying. then he checked the signal/noise on my modem..low. i think it was 28... so he did some things, ,,the modem i have is new bought from wallmart last month , motorola 5101,, and so i got my old one out, and it was acceptable noise/ signal... he checked my speed after all this...it was very slow and he rescheduled an appointment for friday... they should come right out the next day i was thinking.. anyhow,, after he left, my tv and internet went dead twice momentarly and cam on again..   ... now my interent works great....why was it slow when he was here, and fast an hour later...sometimes i think Cox is making repairs...and not telling the customer.

well..out of no-where,,,my internet runs perfectly now... what gets me about cox...is i think they are woking on things,, but just won,t tell the customer.. they send techs out,,and actually that is not the problem at my place...its an outside issue..

well, i started having connection problems again... and i bypassed my netgear wpn 824 router,,and now everything is running great... it looks like my router was part of the problem .... this is a new router,,but i have read many threads of lost connections,,,and it looks like mine is doing it... possibly after running for a few hours,,,, then things begin to happen...

i had cox cable out today again , and he stated my modem readings were not good..he also installed a splitter that amplified the signal ...here is my modem power readyings

Frequency 573000000 Hz

Signal To Noise Ratio 33.9 dB

Power Level 4.8 dBmV

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

the downstream power level was 13 when cox arrived,,, and not its 4.8... he said it was suppose to be under 10....what is the power level reading supose to be at?????

yes, lots better now....cox said a lot of calls were coming from my apartment complex on the problem,,there are about 200 units in my complex...stated they replaced something..not sure what.....thanks all for the help.

yes,,huge improvement.....one question- how do i tell if a packet is timinng out...and exactly what does this mean... oh,,,another question if you don,t mind..how does one tell if a cable modem is bad???

  0              2000                4000            6000            8000            10000          12000          14000          16000  Kbps

::You::

avg cox.net (6817 Kbps)

Typical Cable (256 - 4000)

Typical DSL (256 - 1500)

Satellite (50 - 1500)

ISDN (64 - 128)

Dial Up (28.8 - 56)

  0              244.1              488.3            732.4            976.6            1221            1465            1709            1953  kB/s

Test Result Details

Your connection is: 11850 Kbps or 11.9 Mbps

You downloaded at: 1447 kB/s

You are running: 207 times faster than 56K and can download 1 megabyte in 0.71 second(s)

Member Ident:Username:ronss CompID:62648709623

Test Time:: 2007/12/06 - 1:40pm

Test Browser and OS info: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)

Test ID: 46JDMW3CR (if this is a screenshot go to testmy.net to see if this is fake)

Diagnosis ^info^: Awesome! 20% + : 73.83 % faster than the average for host (cox.net)

GUESS ITS LOOKING BETTER,,,SURE DON,T HAVE THE SLOW SPEED AT NIGHT ANYMORE,,THANK GOD.

Download speed  5767 Kbps (socket test)

Upload speed  565 Kbps (socket test)

Quality of service  75 %

Maximum pause  83 ms

Round trip time  71 ms

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

E:Documents and Settingsr sondergaard>tracert testmy.net

Tracing route to testmy.net [74.52.182.125]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.0.0.1

  2    15 ms    12 ms    13 ms  ip68-3-160-1.ph.ph.cox.net [68.3.160.1]

  3    9 ms    12 ms    10 ms  ip68-2-6-85.ph.ph.cox.net [68.2.6.85]

  4    19 ms    14 ms    26 ms  68.2.13.94

  5    20 ms    11 ms    13 ms  68.2.13.9

  6    16 ms    14 ms    13 ms  68.2.13.5

  7    16 ms    17 ms    17 ms  68.2.13.1

  8    15 ms    24 ms    13 ms  chnddsrj01-ae2.0.rd.ph.cox.net [68.2.14.9]

  9    38 ms    32 ms    39 ms  dalsbbrj02-ae0.r2.dl.cox.net [68.1.0.143]

10    36 ms    38 ms    39 ms  vl32.dsr02.dllstx3.theplanet.com [70.85.127.62]

11    36 ms    35 ms    28 ms  7e.fd.5746.static.theplanet.com [70.87.253.126]

12    39 ms    36 ms    61 ms  po2.car03.dllstx6.theplanet.com [12.96.160.37]

13    36 ms    38 ms    35 ms  7d.b6.344a.static.theplanet.com [74.52.182.125]

Trace complete.

E:Documents and Settingsr sondergaard>

well. problem finnally resolved...i live in an apartment complex, and i today i had a message on my answering machine...it was cox cable message, it stated that over half of the people in my complex was have the same problem i had, slow download speeds at night,,...cox said they replaced a part, and thought it would solve my problem......it did,,and now have very good download speeds,,,right. now 6mg/s.....  about time.

:::.. testmy.net test results ..:::

Download Connection is:: 822 Kbps about 0.82 Mbps (tested with 1013 kB)

Download Speed is:: 100 kB/s

Upload Connection is:: 532 Kbps about 0.5 Mbps (tested with 1013 kB)

Upload Speed is:: 65 kB/s

Tested From:: https://testmy.net (Main)

Test Time:: 2007/12/04 - 12:03am

D-Validation Link:: https://testmy.net/stats/id-CL462E5FA

U-Validation Link:: https://testmy.net/stats/id-HX6ZOFTQ4

User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30) [!]

i live in phoenix..az...its really only qwest or cox hsi........thats about it.....

that is possible..why does Cox not tell me about it.......you think i would be better off with qwest dsl...7mg/s

the internet in the united states it bad,,,,other countries are getting up to 50mb/s download

quess i will have to wait for Cox to come out.....469 Kbps is very slow,,,,not close to what i am suppose to be getting..i just don,t understand why the night thing....are you runng b stanard ,,10mg/s

i quess there is a lot of info in a tracert, if one knows what to look for

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

E:Documents and Settingsr sondergaard>tracert testmynet.com

Tracing route to testmynet.com [208.73.212.12]

over a maximum of 30 hops:

  1    12 ms    10 ms    9 ms  ip68-230-48-1.ph.ph.cox.net [68.230.48.1]

  2    13 ms    13 ms    15 ms  ip68-2-6-81.ph.ph.cox.net [68.2.6.81]

  3    12 ms    14 ms    10 ms  68.2.12.90

  4    *      13 ms    10 ms  68.2.12.9

  5    14 ms    11 ms    12 ms  68.2.12.5

  6    9 ms    14 ms    50 ms  68.2.12.1

  7    16 ms    27 ms    13 ms  chnddsrj02-ae1.0.rd.ph.cox.net [68.2.14.13]

  8    35 ms    32 ms    43 ms  paltbbrj01-so200.0.r2.pt.cox.net [68.1.0.237]

  9    31 ms    *      29 ms  ae-1.r20.snjsca04.us.bb.gin.ntt.net [129.250.5.3

3]

10    49 ms    32 ms    33 ms  ae-0.r21.snjsca04.us.bb.gin.ntt.net [129.250.2.9

7]

11    39 ms    38 ms    38 ms  as-0.r20.lsanca03.us.bb.gin.ntt.net [129.250.4.9

7]

12    54 ms    44 ms    42 ms  po-1.r01.lsanca03.us.bb.gin.ntt.net [129.250.3.1

26]

13    44 ms    41 ms    45 ms  po-2.r00.lsanca17.us.bb.gin.ntt.net [129.250.5.2

46]

14    33 ms    32 ms    33 ms  ge-2-6.r00.lsanca03.us.ce.gin.ntt.net [198.172.9

0.218]

15    31 ms    32 ms    33 ms  ve100.core1.lad.oversee.net [204.13.163.117]

16    34 ms    31 ms    28 ms  sp19.information.com [208.73.212.12]

Trace complete.

E:Documents and Settingsr sondergaard>

okay..this is what i got running a tracert on cox.net

Tracing route to cox.net [68.1.17.9]

over a maximum of 30 hops:

  1    15 ms    11 ms    10 ms  ip68-230-48-1.ph.ph.cox.net [68.230.48.1]

  2    *        *      13 ms  ip68-2-6-85.ph.ph.cox.net [68.2.6.85]

  3    11 ms    14 ms    25 ms  68.2.13.94

  4    12 ms    14 ms    *    68.2.13.9

  5    *      19 ms    *    68.2.13.5

  6    12 ms    15 ms    62 ms  68.2.13.1

  7    20 ms    12 ms    16 ms  chnddsrj01-ae2.0.rd.ph.cox.net [68.2.14.9]

  8    58 ms    61 ms    62 ms  dukedsrj02-ge610.tc.at.cox.net [68.1.1.123]

  9    55 ms    74 ms    58 ms  lkhnsysl02-gex3.at.cox.net [68.1.16.69]

10    56 ms    60 ms    55 ms  www.cox.net [68.1.17.9]

Trace complete.

how do i perform a tracert....i know how to get to the command window..but not sure what to type in there

that may be,,,but i have never had this slow,,even at night...i have allways being humming around 5mg/s....all times of the day...last night it was down to 125Kbps...twice as fast as a 56k mode,, and it even disconnected...no online light,,it was blinking.....i would take 20 seconds to load a web page.....

right now it takes 20 seonds to load this page after responding, my download speed is 325 kbps,,,i can just as well go with a 56k modem provider

hi...thanks for the welcome

looking at my status page,,it reads normal...operational......any other suggestions , i am thinking myself is cox , on there end,

hi

i have Cox cable,and just recently,,,my download speeds during the evning and later at night, am hours...come to a crawl....right now i have 982 Kbps download speed...and i should be getting 5mg/s.....during the day,,its around 5mg/s...i just don,t get it....what the heck does the night time have to do with my speeds????  so getting 5mg/s ,,, during the day tells me the equipment if functioning ok,,,, i have bought a new modem,,,motorola sb5101,,, and that was not the problem,,i have by-passed the splitter,,that is not the problem,,because it does nothing by doing this..have connected directly into the computer from the modem,,by-passing my router,,still not difference...it seems my hardware is ok,,,as i said,,5mg/s during the day hours, but bad during the evening....Cox came last week,,, said he upped the power outside, and then came in and checked my modem readings last week,,he said they were normal.....the problem with Cox is that they are not around during the night time when i have the problem....anyone have thought on this problem???? Cox is coming back out on dec 5, wed.

what url address do i need to check the my modem readings.