I called them a few days ago about something and the guy wanted to sell me on renting their modem, which I declined. After listening to him for about 5 minutes and not even doing anything about why I called I told him thanks for your help and I hung up. I always got my problems fixed by calling their tech support before. I still like charter and will not change providers. Untill that guy I always had good tech support and I like the overall service I get. I hardly ever have any issues with them.