mrsandman2008

so i just updated my sbc yahoo connection to the elite package. the day of this i began getting random disconnects for hours at a time. i called them and they told me i was out of range for this speed. they downgraded me to pro and assured me the problem would be fixed yet i am still spending more time not connected than connected. the phone techs seem to be no help at all. every call they want me to log into my modem and restart it. the main problem is that my modem tells me im connected to the internet but i cant load web pages. the internet light is always green reguardless of it i can get on. all the nessecary lights are green.im using a speedstream4100.can anyone help?