Your installer had a laptop?...all my did was to lay, in front of me, a single form to sign. Anyway, I checked with my Lawyer and was told that kind of contractual agreements were bordering of being null and void as you are supposed to get a hard copy of the copy that you originally signed . Your installer had to print it out and hand it to you to sign and give you a copy and yes as you probably know their are small printers that hook up in less than a minute so he could have printed two copies for you to sign keeping one for your records. After dumping D'Way and signing on with Adelphia there was no committment, no down money, and no BS, and I got a copy of the paperwork I signed to verify that the installation met my approval and that everything was working properly at that time. and I can quit when I feel like it. I do have to return their modem but they will come out to pick it up. If a problem arises I call... they WILL either get it fixed over the phone, in their on-line chat or send someone out to my home , if needed, now that's what I call service after the sale...not the line D'Way hooks one with. I get a security Software ( and its real darn good) at no cost and just received a speed increase as well as many others, also at no cost. They have knowledgable Tech Support you can understand, unlike the so-called towel heads from India. Just thought I would toss a few bits of legal advice I got into the forum..better yet do as I did and forgo the headaches, anger, and depleted funds.