I just registered on this site for the purpose of making it widely known how inferior Direcway's service is. Yes you most likely have a 15 month contract as I did. BEWARE....I cancelled prior to my contract being up which results in a $300 fee, add to that $400 if you don't send your equipment back. I asked them if that would be billed to me or deducted from my account, they told me I would definetly be billed. This morning to my dismay I found they took the whole $700 out of my account! I just received the boxes from them yesterday (the same day they took my money without my consent) so I haven't even had a chance to send the equipment back & they're already charging me! I have spent my whole day today calling them, faxing them, emailing them, and now making it known just how customer service impaired they truly are! Yes, I'm a little mad! Cancel your credit card or debit card prior to cancelling your service.