compuguybna
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Posts
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Speed Test
My Results
Posts posted by compuguybna
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TOLD YA! And wait til day 32-33......it will get even worse ! ! !
Well it looks as though hughes cant get it right, after upgrading from the Ku system for big time slow downs in the peak hours.......guess what. Thats right the Ka system gives me 1600/225 all day long around 7pm takes a dump! My download speed during peak hours is at times below 200k....now the upload stays good at 200+ go figure. Back to square one on this issue as basically with below 200 download speed and web response time over 20 secs.....useless to me during evening hours and seems to me the Ku system was better at this point in the game.
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the only way you can get paper billing back is to have THREE declined credit card attempts.
They'll put you on paper billing and charge you $5.00 extra a month.
At that's what happened to me. The declined credit card attempts were after all the issues I had with them, and I changed the #.
I had the choice of snail mail 2 or 3 years back when I was with them. If I was still with them I would still pay that way. I like to see my bills and money go through my hands. Old fashioned that way I guess. Or maybe a control thing.
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I currently have a $206.38 dispute with Hughes and Mastercard. I disputed my last month of service (the one where my speeds went from 1.5mpbs to 400kbps... This was day 33. I also disputed their installation charge since I cancelled it just right after. ECC didn't want to hear me complaining anymore.......
In Hughesnet's rebuttal to the dispute, all they send back was a bunch of invoices, emails, and phone calls I'd made. That didn't prove anything. IN FACT, it made Hughes look bad! I was told by the bank with all the documentation I'd submitted, I wouldn't have to pay it, but it had to be finialized.
Thank goodness, I put a block on that card and got a new #. No teling what Hughes would have tried to charge on there by now.
I got a credit card linked to the account.....at least a person could dispute a charge? Had a gut feeling that would happen.
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Micwa1, why dont you just go over back to the Wildblueworld forums!?
You post the same sarcastic posts as you did over on the wildblue forums. I've read 'em.
Obviously WB refuse to pay them and they got pissed.
It's not law that they HAVE to be "accredited".
Get on the next bus.
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FIKESTER, did you just get your HN9000 Upgrade installed TODAY?
Yes, trust me I will be checking and posting speeds.....still on the pro plan but will be upgrading to the plus soon. But for now looks good to me? Its 408pm here:
:::::::::::::::::.. Download Stats ..:::::::::::::::::
Download Connection is:: 1228 Kbps about 1.2 Mbps (tested with 1536 kB)
Download Speed is:: 150 kB/s
Tested From:: https://testmy.net/ (Main)
Test Time:: 2009/09/22 - 2:08pm
Bottom Line:: 21X faster than 56K 1MB Download in 6.83 sec
Tested from a 1536 kB file and took 10.249 seconds to complete
Download Diagnosis:: Awesome! 20% + : 40.66 % faster than the average for host (DirecWay.com)
D-Validation Link:: https://testmy.net/stats/id-YJG6ZKEIX
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)
and nice upload as well:
::::::::::.. Upload Stats ..::::::::::
Upload Connection is:: 211 Kbps about 0.2 Mbps (tested with 1013 kB)
Upload Speed is:: 26 kB/s
Tested From:: https://testmy.net/ (Main)
Test Time:: 2009/09/22 - 2:10pm
Bottom Line:: 4X faster than 56K 1MB Upload in 39.38 sec
Tested from a 1013 kB file and took 39.336 seconds to complete
Upload Diagnosis:: Awesome! 20% + : 38.82 % faster than the average for host (DirecWay.com)
U-Validation Link:: https://testmy.net/stats/id-BR37MIP5F
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)
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Post some results about 7:30pm... Have you checked those?
Yes, trust me I will be checking and posting speeds.....still on the pro plan but will be upgrading to the plus soon. But for now looks good to me? Its 408pm here:
:::::::::::::::::.. Download Stats ..:::::::::::::::::
Download Connection is:: 1228 Kbps about 1.2 Mbps (tested with 1536 kB)
Download Speed is:: 150 kB/s
Tested From:: https://testmy.net/ (Main)
Test Time:: 2009/09/22 - 2:08pm
Bottom Line:: 21X faster than 56K 1MB Download in 6.83 sec
Tested from a 1536 kB file and took 10.249 seconds to complete
Download Diagnosis:: Awesome! 20% + : 40.66 % faster than the average for host (DirecWay.com)
D-Validation Link:: https://testmy.net/stats/id-YJG6ZKEIX
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)
and nice upload as well:
::::::::::.. Upload Stats ..::::::::::
Upload Connection is:: 211 Kbps about 0.2 Mbps (tested with 1013 kB)
Upload Speed is:: 26 kB/s
Tested From:: https://testmy.net/ (Main)
Test Time:: 2009/09/22 - 2:10pm
Bottom Line:: 4X faster than 56K 1MB Upload in 39.38 sec
Tested from a 1013 kB file and took 39.336 seconds to complete
Upload Diagnosis:: Awesome! 20% + : 38.82 % faster than the average for host (DirecWay.com)
U-Validation Link:: https://testmy.net/stats/id-BR37MIP5F
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; MDDC; .NET CLR 3.0.30729)
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I been looking for this data to post, but it was offline on another hard drive.
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I had this same series of events occur on TWO Hughesnet Accounts. This is the SECOND ACCOUNT. DSS825XXXX.
After signing up for this SECOND account upon the recommendation of Hughes ECC (They could NOT figure what was wrong with the FIRST system). As I will post the previous results of the FIRST system next...
This just goes to show you that HUGHESNET offers you PERFECT speeds for the FIRST 30 days when you are a new user of the system. Speeds were close to the advertised speeds of the PRO PLUS plan (1.6mbps - fap 425MB/day).
5/13 to 6/14 Awesome Performance. Consistent Performance. Was NEVER fapped during that period. Speeds during so called "PEAK TIME" were never affected.... (later on, the major excuse by tech support).. 95% of the PRO PLUS plan at ALL TIMES 24/7
NOW, Look at 6/15 to 6/19. a DRASTIC decrease in speeds.
Note... None of these times were in FAP, and there was nothing wrong with the equipment. (noting there a few high spikes in speeds several times).
6/15 is when I called ECC again. First words out of their mouths "We do not guarantee speeds... Accept the system with its flaws of cancel immediately...... I wanted to hear what Tier-4 had to say again, and of course, the same ole excuses....They never or will admit that they throttle, and the NOC will never be available for a discussion. FINALLY, on 6/20, ECC stated "we will NOT go through this again, We will cancel your account immediately, and you are no longer obligated...Please return your equipment".
Ok, they didn't want to deal with a problem that has repeated itself TWICE! Actually on 6/19, I had TOLD them to cancel it, and I was going to dispute any charges to my credit card.
Some people probably dont mind being throttled.....But It I was going to pay $79.99 a month for 1.6mbps service... i'm going to get it or else. Else happened to be the outcome.
If the SAME has happened to you and you aren't complaining....well, then you deserve the sucky speeds you are getting.
Date Download Upload
6/19/2009 21:55 775 280
6/19/2009 21:53 165 267
6/19/2009 21:47 303 263
6/19/2009 21:39 947 27
6/19/2009 21:36 469 170
6/19/2009 21:33 275 182
6/19/2009 21:27 63 18
6/19/2009 11:29 1220 80
6/19/2009 11:26 857 271
6/19/2009 11:22 175 202
6/19/2009 11:18 466 224
6/19/2009 11:15 217 259
6/19/2009 11:12 314 265
6/19/2009 10:44 497 260
6/19/2009 10:30 670 251
6/19/2009 10:27 426 118
6/19/2009 10:12 329 94
6/19/2009 9:58 519 172
6/19/2009 9:56 411 206
6/19/2009 0:45 448 219
6/19/2009 0:42 410 254
6/19/2009 0:18 0 228
6/18/2009 10:59 156 169
6/18/2009 10:56 204 165
6/18/2009 10:50 171 263
6/18/2009 10:44 168 87
6/18/2009 10:41 159 270
6/17/2009 14:59 130 273
6/17/2009 14:52 231 188
6/17/2009 14:45 172 104
6/17/2009 14:37 42 218
6/17/2009 14:32 32 75
6/17/2009 14:28 242 273
6/17/2009 11:58 1217 80
6/17/2009 1:12 1298 260
6/17/2009 1:09 1199 263
6/16/2009 23:55 299 267
6/16/2009 23:52 453 265
6/16/2009 23:37 188 256
6/16/2009 23:11 419 231
6/16/2009 23:06 148 247
6/16/2009 23:01 55 28
6/15/2009 22:39 69 16
6/15/2009 21:38 369 0
6/15/2009 21:28 195 209
6/15/2009 21:19 237 270
6/15/2009 21:16 76 60
6/15/2009 21:01 1140 123
6/15/2009 20:54 442 0
6/15/2009 20:45 300 264
6/15/2009 20:25 80 75
6/15/2009 19:03 531 251
6/15/2009 18:04 409 126
6/15/2009 17:46 463 269
6/15/2009 17:21 581 256
6/15/2009 16:54 631 250
6/15/2009 15:26 406 244
6/15/2009 14:31 523 258
6/15/2009 14:28 331 261
6/15/2009 14:25 533 264
6/15/2009 14:20 473 269
6/15/2009 12:39 407 94
6/15/2009 12:36 330 246
6/15/2009 12:31 181 247
6/15/2009 12:27 96 117
6/15/2009 12:21 313 173
6/15/2009 0:39 592 273
**************************
6/14/2009 22:12 1561 252
6/14/2009 21:16 1584 271
6/14/2009 20:21 1524 254
6/14/2009 9:58 1580 273
6/14/2009 9:16 1596 268
6/14/2009 8:54 1511 242
6/13/2009 0:15 1149 214
6/13/2009 0:10 1195 99
6/12/2009 23:28 1585 246
6/12/2009 15:03 1578 226
6/12/2009 13:04 1590 242
6/12/2009 12:50 1587 225
6/11/2009 21:53 1205 241
6/11/2009 15:37 1345 210
6/11/2009 13:08 1578 260
6/11/2009 12:44 1619 266
6/11/2009 12:13 1590 265
6/11/2009 11:33 1584 271
6/10/2009 21:57 1400 255
6/10/2009 20:07 1496 272
6/10/2009 19:10 1544 242
6/10/2009 18:23 1495 272
6/10/2009 16:31 1602 274
6/10/2009 15:48 1605 265
6/10/2009 14:24 1594 269
6/10/2009 13:11 1601 275
6/10/2009 12:39 1598 280
6/10/2009 0:07 1453 256
6/9/2009 23:27 1376 227
6/9/2009 22:28 1353 246
6/9/2009 21:03 1397 258
6/9/2009 20:06 1418 249
6/9/2009 19:33 1539 256
6/9/2009 18:50 1562 243
6/9/2009 17:51 1560 224
6/9/2009 11:04 1607 70
6/9/2009 10:43 1587 67
6/9/2009 9:44 1607 66
6/8/2009 13:56 1601 259
6/8/2009 12:03 1584 243
6/8/2009 0:08 1576 263
6/7/2009 11:53 1582 262
6/7/2009 1:10 1597 254
6/6/2009 23:29 1579 238
6/6/2009 16:27 1576 204
6/6/2009 11:37 1597 270
6/5/2009 21:39 1527 276
6/5/2009 20:49 1574 270
6/4/2009 13:18 1602 267
6/4/2009 12:12 1560 267
6/3/2009 21:27 1542 267
6/3/2009 19:19 1470 250
6/3/2009 18:17 1593 262
6/3/2009 16:38 1531 272
6/3/2009 11:34 1494 123
6/3/2009 1:07 1592 88
6/2/2009 23:27 1598 118
6/2/2009 22:11 1484 263
6/2/2009 21:07 1559 271
6/2/2009 10:21 1580 265
6/2/2009 0:19 1482 267
6/1/2009 22:23 1481 261
6/1/2009 22:04 1310 241
6/1/2009 21:48 1547 249
6/1/2009 21:34 1367 196
6/1/2009 20:02 1500 269
6/1/2009 19:19 1557 247
6/1/2009 13:14 1565 267
6/1/2009 1:34 1587 206
6/1/2009 0:02 1581 121
5/31/2009 13:27 1587 272
5/31/2009 12:25 1591 251
5/30/2009 23:13 1592 267
5/30/2009 22:57 1606 270
5/30/2009 16:02 1609 264
5/30/2009 15:06 1592 271
5/30/2009 11:52 1571 260
5/30/2009 0:52 1594 250
5/29/2009 22:08 1614 248
5/29/2009 20:53 1559 217
5/29/2009 14:31 1558 247
5/29/2009 13:46 1610 270
5/28/2009 23:49 1590 273
5/28/2009 22:36 1559 237
5/28/2009 22:21 1565 268
5/28/2009 14:44 1601 275
5/28/2009 11:29 1590 238
5/27/2009 23:55 1546 266
5/27/2009 21:27 1274 238
5/27/2009 20:35 1361 233
5/27/2009 19:26 1461 121
5/27/2009 18:56 1223 108
5/27/2009 18:51 1493 98
5/27/2009 14:26 1594 118
5/27/2009 11:26 1574 247
5/26/2009 23:21 1564 263
5/26/2009 21:52 1448 225
5/26/2009 9:18 1596 258
5/25/2009 23:10 1573 118
5/25/2009 21:08 1560 119
5/25/2009 19:36 1590 121
5/25/2009 17:58 1598 246
5/25/2009 9:44 1594 266
5/25/2009 0:10 1567 271
5/24/2009 23:20 1543 265
5/24/2009 20:16 1567 259
5/24/2009 19:43 1588 255
5/24/2009 9:45 1581 272
5/23/2009 21:52 1575 273
5/23/2009 7:55 1575 271
5/22/2009 13:19 1596 258
5/22/2009 12:06 1617 270
5/22/2009 10:51 1601 183
5/22/2009 0:14 1594 269
5/21/2009 23:02 1597 271
5/21/2009 21:49 1584 272
5/21/2009 21:05 1584 274
5/21/2009 20:19 1588 249
5/21/2009 19:34 1594 268
5/20/2009 22:09 1593 200
5/20/2009 21:07 1597 267
5/20/2009 20:23 1578 245
5/20/2009 19:16 1594 258
5/20/2009 15:22 1581 234
5/20/2009 11:47 1580 266
5/19/2009 23:58 1599 267
5/19/2009 22:19 1576 265
5/19/2009 20:53 1607 273
5/19/2009 20:10 1593 273
5/19/2009 19:17 1598 272
5/19/2009 16:14 1575 264
5/19/2009 15:11 1576 269
5/19/2009 14:42 1605 258
5/19/2009 13:19 1559 171
5/19/2009 12:32 1565 275
5/19/2009 11:45 1580 239
5/18/2009 23:08 1614 269
5/18/2009 22:17 1596 269
5/18/2009 21:12 1574 264
5/18/2009 20:14 1592 266
5/18/2009 19:37 1594 254
5/18/2009 19:14 1566 266
5/18/2009 18:08 1599 274
5/18/2009 9:52 1594 269
5/17/2009 22:21 1510 277
5/17/2009 22:00 1587 276
5/17/2009 11:07 1585 270
5/17/2009 9:55 1567 265
5/16/2009 23:15 1588 267
5/16/2009 21:04 1557 264
5/16/2009 20:05 1601 275
5/16/2009 18:33 1576 265
5/16/2009 16:58 1585 266
5/16/2009 6:32 1578 269
5/16/2009 6:19 1608 277
5/15/2009 23:20 1581 274
5/15/2009 22:32 1597 271
5/15/2009 22:30 1574 271
5/15/2009 21:14 1568 270
5/15/2009 21:08 1599 271
5/15/2009 11:08 1593 274
5/15/2009 10:13 1561 213
5/15/2009 9:58 1569 273
5/14/2009 23:42 1426 262
5/14/2009 23:21 1070 273
5/14/2009 22:13 1607 238
5/14/2009 21:54 1599 260
5/14/2009 20:58 1591 268
5/14/2009 20:52 1599 265
5/14/2009 20:49 1586 267
5/13/2009 23:42 1603 273
5/13/2009 23:40 1584 271
5/13/2009 22:17 1509 259
5/13/2009 21:26 1588 262
5/13/2009 21:16 1594 237
5/13/2009 21:11 1587 270
5/13/2009 19:39 1582 268
5/13/2009 19:36 1571 259
5/13/2009 19:30 1592 265
5/13/2009 19:24 1585 270
to forum
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On, say, day 34, start doing like a couple of speed tests during the AM, and one like at 3pm, 6pm and 8pm (1 hour BEFORE peak time, twice during it).
Matter of fact, I'd tell him to start doing them NOW (so you will have proof that the speeds changed).....
Do the tests on the Hughesnet Speetest Page (so they can be documented).
I think its at customercare.myhughesnet.com
Your right its HN9000 ....I know what your saying definitely had speed issues on the old system. Prior to this most recent issue about a year or so ago had the same deal with the slow downs during peak hours after getting switched to a different transponder the speed was fine until abut a month ago? My brothers system will see 30days this week using the Spaceway3, I'm very curious of the outcome, he is on the base package too.
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By the way, Its an HN9000, not a DW9000 system (in your signature line).
I had the Pro + Plan from signup. 425MB a day was plenty allowance for me. I had 1.5mbps From May 13, 2009 to Jun 15.... That's when the downhill batte began. Tech support always blamed the slow speeds from 4pm to 11:59pm on "peak time".....Average 300-500Kbps.
However, from day 1 to 32-33 I was at about 95% of my Plans speed 24 HOURS A DAY, 7 DAYS A WEEK.
So, no one can't argue that they don't deploy some kind of throttling or traffic shaping software. (they could easily download it in your modem and you would not even know it).
Let the countdown begin.....Spaceway3 installed and thanks to the BBB all free, install went well. Only complaint is my old 7000S had a 375MB limit on the pro plan, the 9000 with the same plan is 300MB so will need the pro plus to get 425MB threshold ......speeds on the pro plan are as advertised currently 1200/200
Will my speeds change in 33days....will be interesting to see?
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Yeah, SO BAD, the BBB obviously got tired of dealing with them.......
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Yeah, its like bait and switch................Let you have NEAR PERFECT speeds for 30 days while you are in your "SATISFACTION GUARANTEE"...... Then day 32, when you are in a CONTRACT, they just do what ever the hell they want to........
The NOC will never admit to any "traffic shaping", "throttling", or any other kind of network prioritization practices.
I would have kept Hughesnet if they didn't play so dirty . . . then just outright deny it.
These current users that are getting moved off the 7000 systems. I'd like to see your speeds in the second month. While KA band is better, I bet you dont have your full plan's speed after that . . .
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The HN9000 on Spaceway 3 will be absolutely great for 31 days........... Please be sure to report your lousy speeds on day 33!!!!!!
This is what Hughes did for me as well.....should be on Spaceway3 next week. From what I'm reading and looking at my brothers speeds the Ka system will be much better........for now anyway. I read somewhere that another satellite is going up, but until then they will continue to install and move others like us having complaints onto the Ka band equipment. From my past experiences with getting moved to different sats and transponders.......speeds will be good for awhile, then eventually get overcrowded.
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I love the BBB. It was the only way for me to get my issues addressed by both Wildblue and Hughesnet.
Thankfully, I have neither today! Thank god for Wireless Broadband!
Probably shouldn't use the BBB as your personal army against companies. Please.
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Gotta laugh at this one!!!! Not the first time I've even caught tech's asked a simple question, then scurring for answers on their intranet, only to be read a script, or to change the subject. I experienced this more with Wildblue than i did with Hughes!!
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While speaking to Lacey with Wild Blue, we were told that their system works by using a satellite on the customer
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You can DEFINATELY tell the members on here that are members of the Wildblue Forums. OOOHHH wildblue never does any wrong.
Hughesnet and WILDBLUE are EQUALLY as bad................
Hughesnet might be a small small small TAD better than Wildblue. Never got more than 200K on Wildblue on the 1.0 plan. the CEO cancelled mine....
Had TWO Hughesnet accounts. Throttling after 30 days spoiled it for me. (Cancelled BOTH of them).
Have had Verizon EVDO since then. No contract. No taxes, No throttling, No equipment repairs. No b/s, American tech support, $59 a month
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Hughesnet and WILDBLUE are EQUALLY as bad................
Hughesnet might be a small small small TAD better than Wildblue. Never got more than 200K on Wildblue on the 1.0 plan. the CEO cancelled mine....
Had TWO Hughesnet accounts. Throttling after 30 days spoiled it for me. (Cancelled BOTH of them).
Have had Verizon EVDO since then. No contract. No taxes, No throttling, No equipment repairs. No b/s, American tech support, $59 a month
Your doing the smart thing staying with something that cost nothing to update. Here is some of the consumers complaints about Hughes to sort of balance things out (26 pages of them)
http://www.consumeraffairs.com/internet/hughes.html
Ron ~ Wildblue Select Pak since 01-2006, Anik F2 Beam 26, service through NRTC, Dell XPS, 2Gig Ram, XP Pro, Router DD-WRT- WRT54GL, Laptop, XP home
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Been thru Wildblue (absolutely AWFUL). Two engineers came out here. "Nothing's wrong with your system". BULL!
200K speeds was the best on the 1.0mpbs plan.....
Been thru TWO Hughesnet systems. Speeds were PERFECT until day 31 when they throttle you down (you're NOT a new customer any longer, and you are IN a contract). Cancelled Both of them.
THEN CAME EVDO Rev A of Mobile Broadband. What a relief. I can finally surf the internet like it was meant to be.
I have a Millenicom (Verizon) card, and consistently get about 1.2mbps at all times.... No contracts, No taxes, No repair bills, No foreign tech support, No high pings, No throttling, NO peak time suffering...
There is a 5gb usage limit, but there is no FAP daily like Hughes.
Going to Mobile broadband was the best decision/move I ever made. If you can get Verizon in your area, consider it!!!
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I've had TWO HP notebooks, and never had any issues out of them. Currently have a DV6-1030us....
Had a Toshiba as well......Multiple problems. Mouse buttons stopped working.......Increading Dead Pixels on Screen.
Poor Tech Support (Phillipines).
I would recommend HP all the way. I've had an AMD and currently an INTEL one. I dont have a preference in processor.
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California only!!!
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Moving right along . . . . . . .
:::.. Download Stats ..:::
Download Connection is:: 1365 Kbps about 1.4 Mbps (tested with 1536 kB)
Download Speed is:: 167 kB/s
Tested From:: https://testmy.net/ (Main)
Test Time:: 2009/09/02 - 12:32pm
Bottom Line:: 24X faster than 56K 1MB Download in 6.13 sec
Tested from a 1536 kB file and took 9.22 seconds to complete
Download Diagnosis:: Awesome! 20% + : 64.46 % faster than the average for host (myvzw.com)
D-Validation Link:: https://testmy.net/stats/id-B06WG1N92
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 3.5.21022; .NET CLR 1.1.4322; msn OptimizedIE8;ENUS) [!]
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FIRST QUESTION. Why in the world would you switch from Hughest **TO** wildblue?
:biggun:I've had both, and Wildblue is the the ***WORST*** internet service I ever had. Hughes was alot better, but some billing issue every month.
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68 degrees Fahrenheit is equal to 20 degrees Celsius. Lets hope a fridge isn't 68 deg. F........
Unless you live in a fridge, that's a faulty sensor.
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Basically, that's it. Live with the level of the service they provide or cancel it.
I chose not to deal with, and have cancelled two accounts (actually Executive Customer Care cancelled them.....they didn't want to hear me complain anymore).
You can document speed tests all you want, but in the end Tech Support is going to tell you "SPEEDS AREN'T GUARANTEED" (and so will the tech Caren in Corporate Customer Care.).
If you dont want to deal with Hughes, Document a few lousy speed tests, a few lousy web reponse tests (from their servers), a few documented emails to tech support, and a few "live" phone calls. Document the responses. Then. Write the Better business Bureau of Maryland . . Document everything to them...... You'll get a call from Executive Customer Care . . . William, Carmella, Alexis, Caren . . .
They'll give you free months to get you to stay, but if you're like me, it was "This ends...now".......Make sure you have your billing on a credit card, **NOT** connected to your bank account . . . Dispute amounts you feel you didn't receive the quality of service you paid for.
(I disputed my install because it wasn't done right, and I didn't keep the service). The bank is obviously tired of dealing with Hughes.
[email protected] is the email address (but dont bother writing it until you've did all of the above).
GOOD LUCK! I am using wireless now and couldn't be happier!
Unfortunately I do live with it, but I shouldn't have to. If this is a problem with HughesNets equipment, such as old satellites that can't handle the bandwidth anymore, why should I live with it. If HughesNet was a reputable company they would fix the problem at their cost instead of telling customers there is something wrong with your equipment and we must send a technician to your house at a base cost of $125.00. I've been reading a lot of stuff about new satellites and HN9000 modems that improve the service. I don't know if this information is correct but, if HughesNet were reputable they would inform their current customers and offer to send out a tech to replace/fix the problem at no charge. After all I have paid them $959.88 per year for the past 3.5 years and will continue to pay them if they fix the problem. It's the customers acceptance of substandard service that allows corporations to get away with this crap. Well I'm not one of those customers.
guitarjim
hugesnet-internet.com
:biggun:
HughesNet response to my BBB complaint
in HughesNet (DIRECWAY)
Posted
At least WIRELESS broadband is pretty consistent . . . .
:::.. Download Stats ..:::
Download Connection is:: 1447 Kbps about 1.4 Mbps (tested with 1536 kB)
Download Speed is:: 177 kB/s
Tested From:: https://testmy.net/ (Main)
Test Time:: 2009/09/25 - 4:40am
Bottom Line:: 25X faster than 56K 1MB Download in 5.79 sec
Tested from a 1536 kB file and took 8.697 seconds to complete
Download Diagnosis:: Awesome! 20% + : 74.55 % faster than the average for host (myvzw.com)
D-Validation Link:: https://testmy.net/stats/id-38T1PJ2XQ
User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.0.04506; .NET CLR 3.5.21022; .NET CLR 1.1.4322; msn OptimizedIE8;ENUS) [!]