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bug11210

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  1. Tracing route to testmy.net [174.120.187.140] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms dslrouter [192.168.1.2] 2 20 ms 21 ms 21 ms vi-d20-1.rb.gh.centurytel.net [69.29.211.1] 3 21 ms 21 ms 20 ms j1-rt-ge-0-0-0.bran.centurytel.net [209.206.152. 68] 4 28 ms 28 ms 28 ms host.lightcore.net [208.110.240.97] 5 37 ms 28 ms 28 ms bb-mrghmoqa-jx9-01-ae0.core.centurytel.net [206. 51.69.1] 6 35 ms 32 ms 32 ms bb-kscbmonr-jx9-01-xe-1-1-0.core.centurytel.net [206.51.69.14] 7 48 ms 48 ms 48 ms bb-dllstx37-jx9-02-xe-11-1-0.core.centurytel.net [206.51.69.25] 8 49 ms 47 ms 48 ms bb-dllstx97-jx9-01-ae1-0.core.centurytel.net [20 8.110.248.22] 9 85 ms 85 ms 86 ms eq-dallas-10G.theplanet.com [206.223.118.3] 10 86 ms 86 ms 85 ms te7-2.dsr01.dllstx3.theplanet.com [70.87.253.10] 11 * * * Request timed out. 12 85 ms 83 ms 100 ms a.ff.5746.static.theplanet.com [70.87.255.10] 13 86 ms 85 ms 86 ms 8c.bb.78ae.static.theplanet.com [174.120.187.140] Trace complete. Tracing route to google.com [209.85.225.99] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms dslrouter [192.168.1.2] 2 21 ms 21 ms 20 ms vi-d20-1.rb.gh.centurytel.net [69.29.211.1] 3 21 ms 20 ms 21 ms 209.206.152.71 4 26 ms 27 ms 27 ms host.lightcore.net [66.211.51.249] 5 26 ms 27 ms 42 ms bb-mrghmoqa-jx9-02-ae0.core.centurytel.net [206. 51.69.2] 6 35 ms 34 ms 34 ms bb-chcgilwu-jx9-02-xe-1-1-0.core.lightcore.net [ 206.51.69.46] 7 35 ms 36 ms 34 ms bb-chcgildt-jx9-01-ae1.0.core.centurytel.net [20 8.110.248.14] 8 34 ms 34 ms 34 ms host.lightcore.net [208.110.240.26] 9 43 ms 35 ms 34 ms 209.85.254.122 10 45 ms 61 ms 44 ms 209.85.241.22 11 47 ms 45 ms 46 ms 209.85.241.29 12 46 ms 55 ms 53 ms 209.85.248.106 13 44 ms 44 ms 44 ms iy-in-f99.1e100.net [209.85.225.99] Trace complete.
  2. I am using CenturyTel/CenturyLink DSL 10 meg service with the Westell modem model 327W I am paying for 10 meg service and am only receiving less then 1 meg download speed here are my test results Your connection is: 810 Kbps or 0.8 Mbps You downloaded at: 99 kB/s You are running: 14 times faster than 56K and can download 1 megabyte in 10.34 second(s) Member Ident:Username:bug11210 CompID:1899373699473 Test Time:: 2010-08-16 02:11:40 GMT Test Browser and OS info: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; SIMBAR={7C2A6D79-3BB0-4D53-855F-1BB2C10EE4C7}; .NET CLR 1.1.4322; .NET CLR 2.0.50727; MySpace;; MySpace;) Test ID: 9YEBVW8M5 (if this is a screenshot go to testmy.net to see if this is fake) Diagnosis ^info^: May need help : You are only running at 30% of your hosts average (centurytel.net) This was tested from a 12280 kB file and took 124.157 seconds to complete I have called CenturyLink a number of times and have repeatedly been told the "ping" test says my modem is fine. They continue to insist that it's a problem with my computer - I also have 10 meg service at my son's house and he's not receiving 10 meg service either. I have done scans, including virus and all the results say the system is fine. I myself believe it is on the company's end where the problems lie. The tech support number has line trouble and they cannot be reached. Here are the stats for my modem: Transceiver Revision: 5.2.2.0 Vendor ID Code: 4 Line Mode: ADSL2+ Mode Data Path: Interleaved Transceiver Information Downstream Path Upstream Path DSL Speed (Kbits/Sec) 12474 882 Margin (dB) 16.0 413.0 Line Attenuation (dB) 14.5 77.0 Transmit Power (dBm) 15.7 12.3 As you can see, It indicates I am getting what is paid for but in reality I'm not. I have a copy of the modem log but it isn't included as it is very long. Can anyone tell me what else I might do to get my speed back up?
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