I agree that I might be in for an uphill battle. My supplier keeps referring me to a speed test that's basically run by TooWay and it consistently reports speeds at around the mark that I'm paying for *. I keep pointing out that, whatever this test says, it simply does not represent anything like what I am actually seeing when sitting at my computer. It has nothing to do with individual websites or contention issues (see, I'm learning fast), this problem is across the board at any time of the day or night. Still they haven't stopped talking to me, so I suppose that's a good thing.
* So far, all I have paid for is the hardware - I did my own installation - so, if they can't improve and get somewhere closer to what they offered me, I'll just not pay them. I presume I can find another supplier, where I can use the same hardware, but I'll cross that bridge if I come to it.
PS: Just got back from a night out with some friends, visiting from the UK - so at least I'm not hungry