I'm in Leander, TX. Sudden link offered their 107Mbps down and 5Mbps up. So what does this really means for consumer?
I was going by speed test site not realizing that I'm not getting the actual paid service speed.
Prior I had the 20Mbps d and 1.5u for three years (which i was actually getting around 50Mbps down and 1.5Mbps).
Sudden Link in July they upgraded their hardware. There was network activity issue for 24 hrs latency speed 1Mbps.
I called tech support and they said that they have upgraded their infrastructure and they are giving customer an upgrade 10Mbps from current speed current ISP plan for free.
Speed before suddenlink provisions their hardware.
My speed was cap at 30Mbps and 2Mbps.
Speed test show 107 not consistent
Which this was all simply a BS so I complained to Corp of SuddenLink.
So two weeks ago I upgraded to the 107Mbps and 5Mbps up. From speed test I was getting an average of 50Mbps , 100Mbps and at burst 107Mbps. It's not consistent.
Now I found this site which show my actual download do not reference to SuddenLink advertised speed? I'm I wrong reading the numbers result from here?
So what does the ISP advertisement really means? Is their High-speed download are burst only and not a sustain download?
surfing the net blazing fast at what speed?
I downloads files from giganews with an account with 50 connections and ssl. I'm I guarantee a download of 13MB/ s (since I have 107Mbps?)
All my test has been connected via a cat 5e GB port (No wireless enable on my laptop)
Motorola SB6120 (had it for 3yrs no issue) the signal coming into the box is good.
Netgear WNDR4500 f/w 18.104.22.168_1.0.36
Dell Alien ware 17X R2
Sun Aug 19 2012 @ 3:46:04 am US 5.8 MB 4.86 Mbps 623 kB/s nvptx Your Connection 680373775949
Sun Aug 19 2012 @ 3:45:52 am US 100 MB 36.28 Mbps 4.53 MB/s nvptx Your Connection 680373775949
So basically suddenlink manager came to my house after I email again to Corp of Suddenlink. They send out the their system manager which was a waste of time.
He says that from his training from suddenlink engineer stated that If customer are getting 20% within their paid service of 107Mbps. (which is an average 80Mbps). Then there is no issue with the line for quality of service.
I asked him where is this stated in advertisement or in the Corp manual. He said it not written on paper except this is what suddenlink engineer are saying.
Total BS.. why would Suddenlink claim their 107Mbps.. and forgot to mention the 20% limitation issue?
Email from Suddenlink manager>
On Sat, Aug 18, 2012 at 9:43 AM, LeCour, Robert <[email protected]
Sorry I was not able to reach you this morning when I called. However you can give me a call back and we can speak about the testing results Eric performed at your residence.
I have reviewed all the results and the varying download speeds when tested with the required hardware requirements supports by the 107MEG service on our advertisement, using On-network Speedtest platform we are operating within the specifications for the service. We support up to 107MEG on downloads which your speeds would vary slightly on different attempts to test however your bandwidth allocation will always allow you 90% performance or more. I see at one point your PC was even able to achieve 108MEG speeds. Please let me know what issues this is causing you when downloading files etc so I can have a better understanding how we can help support your needs as we are able to provide you a service that very few communities in the country have to opportunity to experience on the internet and current service your are subscribe to is one of our Best Products.
Disclaimers that should be shared with each and every customer purchasing 107 meg service:
1. More than 3 gigabytes of random access memory (RAM)
2. Dual core processor at 2.8 gigahertz or greater
3. GIG E network interface card (NIC)
4. Window 7 operating system ( or OS 10 for Macs)
5. Explorer, Firefox, or Safari browsers.
System Manager III
111 N college St , Georgetown TX