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problems sending attachments, Outlook express

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I'm trying to help my dear old mum sort out a computer issue long distance.

She cant forward on Joke type emails, silly .jpg's, .Wmv files etc

Any plain text emails are fine, but she cant forward pretty much anything.

I cant think of any Outlook express settings that would do this?

She's got XP home

Tiscali broadband

Norton anti-virus

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