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No response in tracert


sean5900xt

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1st I would like to say hi to all of you. Iam new to the forums but have been using the site for a little while (like it alot). I ran some tracert test and random hops seems to have * on them which I think means the packet got lost or there was no response. Well to try and figure out which hop was causing this I ran a tracert test to one hop at a time about 5 times to see if I would get a *. My 1st 2 hops (excluding my router) dont give me any *'s after traceing to them about 5 times. Then i decided to trace to my 3rd hop. When i run test to it I get time outs on it some times and sometimes i dont. I was wondering if this is normal or acceptable. My speed test seem to come out pretty good (my rated speed is 1.5 down). But when loading a large web page it will sometimes pause for a period of time before it finishes or it will load the whole thing except one small picture and that will load up a few seconds latter. If I do need to call my ISP what should I say

Thanks

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1st I would like to say hi to all of you. Iam new to the forums but have been using the site for a little while (like it alot). I ran some tracert test and random hops seems to have * on them which I think means the packet got lost or there was no response. Well to try and figure out which hop was causing this I ran a tracert test to one hop at a time about 5 times to see if I would get a *. My 1st 2 hops (excluding my router) dont give me any *'s after traceing to them about 5 times. Then i decided to trace to my 3rd hop. When i run test to it I get time outs on it some times and sometimes i dont. I was wondering if this is normal or acceptable. My speed test seem to come out pretty good (my rated speed is 1.5 down). But when loading a large web page it will sometimes pause for a period of time before it finishes or it will load the whole thing except one small picture and that will load up a few seconds latter. If I do need to call my ISP what should I say

Thanks

hey sean and welcome to the forum :)

Stalls like that, is not acceptable, make a traceroute and paste it here so we can see it.

Vanburen :)

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C:Documents and SettingsSean>tracert testmy.net

Tracing route to testmy.net [67.19.36.6]

over a maximum of 30 hops:

1 1 ms <1 ms <1 ms wr850g.motorola.com

2 8 ms 8 ms 11 ms 10.4.160.1

3 14 ms 8 ms 17 ms 10.100.5.4

4 30 ms 20 ms 43 ms 68.88.181.169

5 50 ms 14 ms 57 ms bb2-g1-0.ltrkar.sbcglobal.net [151.164.64.231]

6 21 ms 23 ms 22 ms bb2-p15-3.dllstx.sbcglobal.net [151.164.188.133]

7 29 ms 21 ms 21 ms ex2-p2-0.eqdltx.sbcglobal.net [151.164.240.225]

8 26 ms 22 ms 29 ms 151.164.249.82

9 24 ms 26 ms 26 ms 216.140.4.209

10 24 ms 24 ms 54 ms 67.99.43.234

11 29 ms 32 ms 26 ms dist-vlan32.dsr3-1.dllstx3.theplanet.com [70.85.

127.61]

12 30 ms 41 ms 30 ms dist-vlan21.dsr1-1.dllstx2.theplanet.com [70.85.

127.67]

13 35 ms 30 ms 30 ms dsr2-1-v2.dllstx4.theplanet.com [12.96.160.39]

14 26 ms 27 ms 26 ms gig1-0-2.tp-car9-2.dllstx4.theplanet.com [67.18.

116.86]

15 27 ms 26 ms 27 ms 6.67-19-36.reverse.theplanet.com [67.19.36.6]

Trace complete.

Iam not sure why it goes through all those sbcglobal servers even though I dont use them but this test was done at 2:30 pm central time so theres not much trafic going on at my ISP. It seems to do the time outs at about 4 or 5 till about 11 pm.

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well it looks like i spoke to soon.

Tracing route to testmy.net [67.19.36.6]

over a maximum of 30 hops:

1 1 ms <1 ms <1 ms wr850g.motorola.com

2 7 ms 8 ms 9 ms 10.4.160.1

3 8 ms 7 ms 8 ms 10.100.5.4

4 19 ms 20 ms 14 ms 68.88.181.169

5 21 ms 13 ms 12 ms bb2-g1-0.ltrkar.sbcglobal.net [151.164.64.231]

6 25 ms 24 ms 51 ms bb2-p15-3.dllstx.sbcglobal.net [151.164.188.133]

7 25 ms 23 ms 20 ms ex2-p2-0.eqdltx.sbcglobal.net [151.164.240.225]

8 27 ms 25 ms 21 ms 151.164.249.82

9 22 ms 22 ms 27 ms 216.140.4.209

10 22 ms 22 ms 25 ms 67.99.43.234

11 26 ms 22 ms 22 ms dist-vlan32.dsr3-1.dllstx3.theplanet.com [70.85.

127.61]

12 25 ms 23 ms 23 ms dist-vlan21.dsr1-1.dllstx2.theplanet.com [70.85.

127.67]

13 24 ms 36 ms 23 ms dsr2-1-v2.dllstx4.theplanet.com [12.96.160.39]

14 25 ms 27 ms 30 ms gig1-0-2.tp-car9-2.dllstx4.theplanet.com [67.18.

116.86]

15 31 ms 24 ms 26 ms 6.67-19-36.reverse.theplanet.com [67.19.36.6]

Trace complete.

C:Documents and SettingsSean>tracert 68.88.181.169

Tracing route to 68.88.181.169 over a maximum of 30 hops

1 1 ms <1 ms <1 ms wr850g.motorola.com

2 10 ms 8 ms 9 ms 10.4.160.1

3 7 ms 8 ms 9 ms 10.100.5.4

4 18 ms * 17 ms 68.88.181.169

Trace complete.

As you can see the 1st one comes out ok however I ran a full tracert test to testmy.net and got *'s on random hops but when ever I test directly to hop 4 a few times I will always get a * after about 3 test.

:::.. Download Stats ..:::

Connection is:: 1535 Kbps about 1.5 Mbps (tested with 1496 KB)

Download Speed is:: 187 KB/s

Tested From:: http://www.testmy.net/

Bottom Line:: 27 times faster than 56K you can download 1MB in 5.48 second(s)

Validation Link:: https://testmy.net/cgi-bin/get.cgi?Test_ID=E6RTTIFDI

As you can see download speeds still seem pretty good but I now get that pausing sometimes when loading a page and it just gets annoying.

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Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:Documents and SettingsGreyGhost>tracert 67.19.36.6

Tracing route to 6.67-19-36.reverse.theplanet.com [67.19.36.6]

over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1

2 * * * Request timed out.

3 1529 ms 651 ms 699 ms dpc674464130.direcpc.com [67.44.64.130]

4 681 ms 699 ms 655 ms dpc6682016201.direcpc.com [66.82.16.201]

5 677 ms 687 ms 659 ms dpc6682016090.direcpc.com [66.82.16.90]

6 648 ms 687 ms 667 ms dpc6682016073.direcpc.com [66.82.16.73]

7 692 ms 671 ms 686 ms so-5-1.hsa1.Washington1.Level3.net [63.215.128.1

29]

8 691 ms 660 ms 654 ms ae-2-54.bbr2.Washington1.Level3.net [4.68.121.97

]

9 707 ms 703 ms 687 ms so-0-0-0.bbr2.Dallas1.Level3.net [64.159.0.137]

10 710 ms 717 ms 703 ms ge-1-2-56.car3.Dallas1.Level3.net [4.68.122.166]

11 709 ms 675 ms 682 ms 4.78.220.10

12 709 ms 715 ms 735 ms dist-vlan31.dsr3-2.dllstx3.theplanet.com [70.85.

127.30]

13 708 ms 734 ms 691 ms dist-vlan22.dsr1-2.dllstx2.theplanet.com [70.85.

127.76]

14 694 ms 687 ms 703 ms dsr2-2-v2.dllstx4.theplanet.com [12.96.160.40]

15 695 ms 689 ms 729 ms gig1-0-2.tp-car9-2.dllstx4.theplanet.com [67.18.

116.86]

16 676 ms 691 ms 699 ms 6.67-19-36.reverse.theplanet.com [67.19.36.6]

Trace complete.

He's using Cable and I'm using DirecWay (their fastest "plan"), could somebody please tell me why my numbers are "triple-digit" and his are not? Does Satellite have THAT much latency? I don't understand a whole lot about "tracert" ...especially what to do about it if something is wrong.

Thanks!

Cheers!

The Reverend

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when ever I test directly to hop 4 a few times I will always get a * after about 3 test.

:::.. Download Stats ..:::

Connection is:: 1535 Kbps about 1.5 Mbps (tested with 1496 KB)

Download Speed is:: 187 KB/s

Tested From:: http://www.testmy.net/

Bottom Line:: 27 times faster than 56K you can download 1MB in 5.48 second(s)

Validation Link:: https://testmy.net/cgi-bin/get.cgi?Test_ID=E6RTTIFDI

As you can see download speeds still seem pretty good but I now get that pausing sometimes when loading a page and it just gets annoying.

Some nodes block ping after 3 tests, that will result in * (packet is lost)

You have the speed and trace looking good, so i wouldnt worry about it, sometimes it can pause for me aswell, but i think its more likely a webserver issue

VanBuren :)

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Does Satellite have THAT much latency? I don't understand a whole lot about "tracert" ...especially what to do about it if something is wrong

Yea satellite has that high latency, ive seen Sat pings above 1000 ms

there is no way to fix it, its the long distance packages has to travel

tracerts is very good to use to find overload problems or bad routing between your ISP and some servers.

if you see a big jump in ping eg from node 6 to 7, you can wonder why, maybe node 7 is 2000 miles away from node 6 and that will make a natural ping increasing, even on fiberoptic.If ping gets better in node 8 then 7, it might also be a deprior of ICMP traffic on that node.

ping to first hop is also very important, it has a big impact on speed and might give you loss.

cable and dsl should have a ping to first hop (gateway) between 5-15ms, unless it has a stabilitation filter for dsl users living far away from CO then it might be around 30 ms.

VanBuren :)

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