uf0 Posted February 19, 2006 CID Share Posted February 19, 2006 can someone help me out interpreting all this...thanks in advance http://www.dslreports.com/quality/nil/1990172 Quote Link to comment Share on other sites More sharing options...
trogers Posted February 19, 2006 CID Share Posted February 19, 2006 The ping test just showed that it has encountered two intermediate routers that did not respond to pings. Not any serious failure on your side. You need to do a tracert from your comp to check your signal status. Quote Link to comment Share on other sites More sharing options...
uf0 Posted February 21, 2006 Author CID Share Posted February 21, 2006 Tracing route to www.testmy.net [67.18.179.85] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 10 ms 9 ms * 24.48.252.1 3 10 ms 11 ms * 24.48.246.157 4 8 ms 11 ms * 10.126.11.37 5 15 ms 20 ms * 68.232.16.21 6 31 ms 21 ms * 24.48.204.201 7 17 ms 19 ms * unk-426d0e99.adelphiacom.net [66.109.14.153] 8 22 ms 22 ms * p1-00-00-00.a0.cdp00.adelphiacom.net [66.109.1.4 6] 9 27 ms 26 ms * p3-02-00-00.r0.nyc90.adelphiacom.net [66.109.1.2 1] 10 58 ms 61 ms 59 ms p3-02-00-00.c1.chi75.adelphiacom.net [66.109.0.1 01] 11 84 ms 83 ms 83 ms p3-01-01-00.c1.dfw91.adelphiacom.net [66.109.0.6 6] 12 87 ms 81 ms 84 ms g1-03-02-00.p0.dfw91.adelphiacom.net [66.109.3.7 8] 13 82 ms 82 ms 81 ms eq-dallas-1000M.theplanet.com [206.223.118.3] 14 86 ms 85 ms 85 ms vl31.dsr01.dllstx3.theplanet.com [70.85.127.29] 15 85 ms 82 ms 82 ms vl41.dsr01.dllstx4.theplanet.com [70.85.127.83] 16 84 ms 85 ms 83 ms gi1-0-1.car17.dllstx4.theplanet.com [67.18.116.6 9] 17 82 ms 86 ms 84 ms 85.67-18-179.reverse.theplanet.com [67.18.179.85 ] Trace complete. Quote Link to comment Share on other sites More sharing options...
trogers Posted February 21, 2006 CID Share Posted February 21, 2006 I am not from USA. Can any one please check and see if the signal route of this tracert logical? 2 10 ms 9 ms * 24.48.252.1 City: Burlington, Vermont 3 10 ms 11 ms * 24.48.246.157 City: Cambridge, New York 4 8 ms 11 ms * 10.126.11.37 Private IP Address 5 15 ms 20 ms * 68.232.16.21 City: Hudson, New Hampshire 6 31 ms 21 ms * 24.48.204.201 City: Pembroke, Massachusetts 7 17 ms 19 ms * 66.109.14.153 City: Pittsburgh, Pennsylvania I am troubled by hop 4 into a private IP Address. Could this comp been hacked and signal dirverted? Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted February 21, 2006 CID Share Posted February 21, 2006 That's a little strange, but I think that's just a non-specific router. It's Adelphia IPs before and after. uf0, it looks like there is packet loss between your router and your modem. Can you connect your PC directly to the cable modem and provide another trace? Quote Link to comment Share on other sites More sharing options...
uf0 Posted February 21, 2006 Author CID Share Posted February 21, 2006 Tracing route to www.testmy.net [67.18.179.85] over a maximum of 30 hops: 1 11 ms 8 ms * 24.48.252.1 2 14 ms 6 ms * 24.48.246.157 3 11 ms 8 ms * 10.126.11.37 4 15 ms 13 ms * 68.232.16.21 5 17 ms 17 ms * 24.48.204.201 6 18 ms 19 ms * unk-426d0e99.adelphiacom.net [66.109.14.153] 7 18 ms 33 ms * p1-00-00-00.a0.cdp00.adelphiacom.net [66.109.1.4 6] 8 27 ms 24 ms * p3-02-00-00.r0.nyc90.adelphiacom.net [66.109.1.2 1] 9 57 ms 56 ms 59 ms p3-02-00-00.c1.chi75.adelphiacom.net [66.109.0.1 01] 10 82 ms 82 ms 83 ms p3-01-01-00.c1.dfw91.adelphiacom.net [66.109.0.6 6] 11 93 ms 84 ms 84 ms g1-03-02-00.p0.dfw91.adelphiacom.net [66.109.3.7 8] 12 85 ms 89 ms 84 ms eq-dallas-1000M.theplanet.com [206.223.118.3] 13 86 ms 82 ms 85 ms vl32.dsr02.dllstx3.theplanet.com [70.85.127.62] 14 85 ms 84 ms 85 ms vl42.dsr02.dllstx4.theplanet.com [70.85.127.91] 15 84 ms 82 ms 82 ms gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.8 5] 16 84 ms 84 ms 85 ms 85.67-18-179.reverse.theplanet.com [67.18.179.85 ] Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted February 21, 2006 CID Share Posted February 21, 2006 Still getting loss. Could be due to: bad NIC, bad cable, bad modem. Do you have another cable you could try? Are you able to connect using another NIC (ie. another PC)? Try logging into the diagnostic page for your modem and checking the signals. Quote Link to comment Share on other sites More sharing options...
uf0 Posted February 22, 2006 Author CID Share Posted February 22, 2006 i tried all new network cables and I have the brand new Moto 5100 which has only been used for the last two months. Still getting loss Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted February 23, 2006 CID Share Posted February 23, 2006 Those check out ok. You can always call your ISP to check your modem's flap list, see if it is maintaining connection properly. However, I believe that it is more likely to be caused by a bad cable or NIC. Do you have another cable you could try? Are you able to connect using another NIC (ie. another PC)? Quote Link to comment Share on other sites More sharing options...
Blunted Posted February 23, 2006 CID Share Posted February 23, 2006 it could be the nic cause i have 2 comps of equal speed and power but totally different speeds. 1 can get 28,000 and the other cant even get 20,000 so that tells you something. also the comps have the same settings and have both been restored to new at the same time and used the same cables on both comps tested but no luck. do you have an extra nic you could try or maybe a different pc on the same line? Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted February 23, 2006 CID Share Posted February 23, 2006 That's interesting Blunted. You have the same NIC's, but do you have the same mobo's and hardware configuration? If not, what are the difference in specs? I imagine that some hardware works better with other hardware. Are you installing the same OS/version on both PC's? Same software? (This could probably almost seed another thread) Quote Link to comment Share on other sites More sharing options...
Blunted Posted February 23, 2006 CID Share Posted February 23, 2006 exact same computers Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted February 23, 2006 CID Share Posted February 23, 2006 exact same computers You mean exact same hardware configurations? Software, BIOS? Same IRQ? Just doesn't make sense?! (wish there was a smiley for pulling my hair) Have you tried exporting the registry from the fast PC and importing to the slow PC? Quote Link to comment Share on other sites More sharing options...
Blunted Posted February 23, 2006 CID Share Posted February 23, 2006 they are servers and everything is the same cause they were bought the same time. also i have sat there all day and re-instlled the OS on each comp and installed the same software on each comp and the same settings on every program and it still didnt get the comps the same speeds. the nic cards are INTEL PRO/1000 MT and no i havent tried the registry thing yet Quote Link to comment Share on other sites More sharing options...
trogers Posted February 23, 2006 CID Share Posted February 23, 2006 I was just wondering about the signal route of the tracert. Assume you have 2 comps to a router and then modem. Should the signal route not be like this? 1 11 ms 8 ms * 24.48.252.1 from comp 1 2 11 ms 8 ms * 10.126.11.37 modem 1 14 ms 6 ms * 24.48.246.157 from comp 2 2 11 ms 8 ms * 10.126.11.37 modem Why is the tracert routed this way? 1 11 ms 8 ms * 24.48.252.1 2 14 ms 6 ms * 24.48.246.157 3 11 ms 8 ms * 10.126.11.37 modem Quote Link to comment Share on other sites More sharing options...
Blunted Posted February 23, 2006 CID Share Posted February 23, 2006 wow that is weird Quote Link to comment Share on other sites More sharing options...
uf0 Posted February 24, 2006 Author CID Share Posted February 24, 2006 i have tried numerous cables and the other pc on my network has been getting the same loss Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted February 24, 2006 CID Share Posted February 24, 2006 Looks like a bad modem or line then. I'd call your ISP with the trace and see what they can do for you. Quote Link to comment Share on other sites More sharing options...
uf0 Posted February 24, 2006 Author CID Share Posted February 24, 2006 just got this modem out of the box how could it break so fast not sure if this could happen but my cable line for my modem runs up the side of my house to the second story and we have been getting some serious snow and ice. could the line outside my house be damaged in any way or are they pretty much all-weather? Quote Link to comment Share on other sites More sharing options...
Guest jeffwalker9999 Posted February 24, 2006 CID Share Posted February 24, 2006 possible problem is ::: 192.168.0.1 is the modems setting page ( motorola - others ) look at signal levels ok i know this sounds funny, but it helps......if you're running the coaxial cable that goes into ur modem through a splitter or some kind of an adapter, replace it....especially if you're running it through a low quality splitter (they're known to create issues) - replace it, or connect it directly to your modem without splitting it into your tv or something.....ur speeds are bound to return to normal Ahh, good 'ol Directional Coupler's Yeah those splitters can help greatly in some situations. There is one drawback, the way that splitter works is that it actually drops more signal on one leg but less on the tap leg. Some of the more common type of these are DC-9 and DC-6 (DC stands for Directional Coupler). A DC-9 would drop 9dBmV on the 'out' leg and would drop nearly nothing on the tap leg... DC-6 would lose 6dBmV (compare that to a normal two way splitter that loses 3.5dBmV on all legs or a 4 way that loses 7 on all legs.) These range from 6dBmV all the way to a 30dBmV loss on the 'out' leg. The thing is, signal loss isn't always bad... there is a range you need to be in, too much signal can be just as fatal as not enough -- and if you are having a problem that is this bad it may come down to a 'real' tech with a signal meter. Below is a little pic of a couple of DC splitters, there are the tap leg type and the wall type that is typically behind a wallplate. A little (well actually huge) side note :: If you are having this much trouble you may want to ask your cable company to send an in house tech... sometimes contractors don't have the customers best interest in mind (they sometimes just want to finish the job and get paid.. unfortunately this means rushing through a job and passing the problem on to the next tech.. very sad but that's how allot of these contractors work.) When I worked for Cox as a tech the contractors were only allowed to do install, I was very disappointed to hear that they started sending these guys to do trouble calls... there are some good ones out there, but the majority don't know what they are doing and are very under qualified. ... the good news is that you can request an in house tech, but you have to make sure of something. Sometimes the message does not get conveyed so you have to make sure of a couple of things, when the tech comes out make sure he's wearing a Cox shirt (some of them may say Cox on them... but will also have the name of the contracting company next to that so be careful), also make sure that he is in a Cox truck, not just a truck that has a Cox magnet on it.. If you are unsure of what company the tech 'actually' works for... ask him "Are you a contractor." -- if he says yes, tell him "Sorry, nothing personal but I requested an in-house-tech... I have had too many problems with contractors in the past, goodbye." -- then call Cox and let them know exactly what happened. Because some contractors are scandalous and will report the job as done (and get paid for it)... even though you turned them away. Repeat this process as many times as it takes to get a real in-house Cox tech in your home. They are almost a rare breed these days (much cheaper for companies to contract the work out, than have to pay an in-house tech wages, insurance, benefits, tools, driving expenses, etc.). Cox actually works very hard to find contractors that aren't doing things the right way, and I have seen many contractors lose their right to contract with Cox... but they are still out there and it will always be a battle because these guys just want to get in and out as fast as they can to make the $$. Just beware... haha ideal is --10dm to +20db -- signal is better value I run at 35db 90% of time and does connect , but do get flux in speeds mainly upload speeds very there are a few fourms here on testmy.net with signal levels for the modems good good luck keep us posted Quote Link to comment Share on other sites More sharing options...
uf0 Posted February 25, 2006 Author CID Share Posted February 25, 2006 well my signal is 39.3 db which seems high given the range you suggested Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted February 25, 2006 CID Share Posted February 25, 2006 well my signal is 39.3 db which seems high given the range you suggested The higher the SnR, the better. Quote Link to comment Share on other sites More sharing options...
Guest jeffwalker9999 Posted February 26, 2006 CID Share Posted February 26, 2006 The higher the SnR, the better. he is correct but it is --- (neg) db is better like me you'll more than likely have to live with it unless you get a tech that knows what he/she is doing and get the signal levels better to your modem again I must state about splitters as they are a common problem good luck Quote Link to comment Share on other sites More sharing options...
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