Have Satellite and slow upload speed...

angela641 · February 22, 2006

I am currently running Windows XP, and DirecWay Satellite Internet Connection. I upgraded my DirecWay account to professional to try and get faster upload speeds. They say I should get 200/kpbs upload speeds but I only get 16-33!! Not even close. I use Vonage telephone service cannot use my phone because the upload speed needs to at least be at least 90 and it is not even close. What can i do to help get my upload speed up there??? I called DirecWay and they say they cant do anything, even though I upgraded my service and am paying more now for faster speeds I am not getting. Help. Please

Angela

angela641 · February 22, 2006

Sorry forgot to paste this:

TCP properties for IP = ()

Browser/OS = Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)

Notes: Read the Analyzer FAQ if the above is not your IP address.

TCP options string = 0204058c

MTU = 1460

MTU is not fully optimized for broadband. Consider increasing your MTU to 1500 for better throughput. If you are using a router, it could be limiting your MTU regardless of Registry settings.

MSS = 1420

Maximum useful data in each packet = 1420, which equals MSS.

Default TCP Receive Window (RWIN) = 16000

RWIN Scaling (RFC1323) = 0 bits

Unscaled TCP Receive Window = 16000

RWIN seems to be set to a very small number. If you're on a broadband connection, consider using a larger value.

For optimum performance, consider changing RWIN to a multiple of MSS.

Other RWIN values that might work well with your current MTU/MSS:

522560 (MSS x 46 * scale factor of

261280 (MSS x 46 * scale factor of 4)

130640 (MSS x 46 * scale factor of 2)

65320 (MSS x 46)

bandwidth * delay product (Note this is not a speed test):

Your TCP Window limits you to: 640 kbps (80 KBytes/s) @ 200ms

Your TCP Window limits you to: 256 kbps (32 KBytes/s) @ 500ms

Consider increasing your RWIN value to optimize TCP/IP for broadband.

MTU Discovery (RFC1191) = ON

Time to live left = 246 hops

TTL value is ok.

Timestamps (RFC1323) = OFF

Selective Acknowledgements (RFC2018) = OFF

IP type of service field (RFC1349) = 00000000 (0)

dutch1918 · February 23, 2006

Yo

I am currently running Windows XP, and DirecWay Satellite Internet Connection. I upgraded my DirecWay account to professional to try and get faster upload speeds. They say I should get 200/kpbs upload speeds but I only get 16-33!! Not even close. I use Vonage telephone service cannot use my phone because the upload speed needs to at least be at least 90 and it is not even close. What can i do to help get my upload speed up there??? I called DirecWay and they say they cant do anything, even though I upgraded my service and am paying more now for faster speeds I am not getting. Help. Please

Angela

Report them to the Better Business Bureau for FAlSE adverstising. Make sure you provide all the ads and send Direcway a copy

trogers · February 23, 2006

Do a tracert, click 'Start' and then 'Run'. Type "cmd" into the box and click 'ok'.

A DOS black screen will appear. Type after the C:

tracert www.yahoo.com

and press enter key

When test is completed, move mouse cusor to the DOS black screen, click right and choose 'select all'.

Move mouse cursor to the Quick Reply box of this forum, click right and 'paste'.

angela641 · February 23, 2006

Microsoft Windows XP [Version 5.1.2600]

C:Documents and SettingsOwner>tracert www.yahoo.com

Tracing route to www.yahoo.akadns.net [68.142.226.38]

over a maximum of 30 hops:

1 2 ms <1 ms 1 ms 192.168.1.1

2 * * * Request timed out.

3 1392 ms 989 ms 979 ms dpc67142140002.direcpc.com [67.142.140.2]

4 1549 ms 1029 ms 989 ms dpc67142131030.direcpc.com [67.142.131.30]

5 674 ms 959 ms 959 ms dpc67142128138.direcpc.com [67.142.128.138]

6 2106 ms 989 ms 989 ms 67.96.217.41

7 1175 ms 959 ms 1029 ms 216.140.3.37

8 1177 ms 1569 ms 1019 ms s3-0-0.a1.hywr.broadwing.net [216.140.0.66]

9 1905 ms 999 ms 1659 ms ge-3-6.rp0.snjs.broadwing.net [216.140.0.134]

10 885 ms 1000 ms 989 ms 4.68.111.73

11 1894 ms 989 ms 1000 ms ae-31-51.ebr1.SanJose1.Level3.net [4.68.123.30]

12 976 ms 739 ms 1029 ms ae-2.ebr1.LosAngeles1.Level3.net [4.69.132.10]

13 1357 ms 999 ms 709 ms ae-1.ebr2.LosAngeles1.Level3.net [4.69.132.6]

14 1704 ms 979 ms 969 ms ae-3.ebr2.Dallas1.Level3.net [4.69.132.78]

15 1285 ms 1589 ms 1310 ms ae-1.ebr1.Dallas1.Level3.net [4.69.132.45]

16 1248 ms 980 ms 989 ms ae-3.ebr1.Atlanta2.Level3.net [4.69.132.82]

17 1958 ms 820 ms 1029 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86]

18 2697 ms 839 ms 1379 ms ge-3-0-0-51.gar1.Washington1.Level3.net [4.68.12

1.2]

19 1237 ms 2429 ms 989 ms 63.210.29.230

20 1554 ms 979 ms 940 ms t-3-1.bas1.re2.yahoo.com [206.190.33.91]

21 1085 ms 1009 ms 999 ms p7.www.re2.yahoo.com [68.142.226.38]

Trace complete.

C:Documents and SettingsOwner>

trogers · February 23, 2006

You have a bad signal on your second hop:

2 * * * Request timed out.

Check the cable connections to your modem and also if your modem is working correctly.

In addition, make sure it is not affected by electromagnetic interference (EMI). Possible source of EMI includes router, sound speakers, cordless phone set, TV set, power supply box of CPU, etc.

php · February 23, 2006

You have a bad signal on your second hop:

2 * * * Request timed out.

Check the cable connections to your modem and also if your modem is working correctly.

In addition, make sure it is not affected by electromagnetic interference (EMI). Possible source of EMI includes router, sound speakers, cordless phone set, TV set, power supply box of CPU, etc.

Just a device that doesn't respond to pings...

angela641 · February 23, 2006

So according to what I see... my modem is hooked up right, and working right. As far as the cpu and phone and router and such, there all up here together on top of the computer desk, should I move them all to the floor under the desk?

trogers · February 23, 2006

I guess the best arrangement would be to place the phone on the side of your CPU and router on the other side of the desk. The modem should be on the floor below your router. If you have a low support, use it to raise the modem off the floor but still below your desk.

angela641 · February 23, 2006

So thats it? I did that still slow....

trogers · February 23, 2006

Do your tracert to www.testmy.net again and post.

ghostmaster · February 23, 2006

This topic needs to be moved to the Dway forum...

Angela641, do you know what satellite and transponder you are on?

You can find out by going to

http://192.168.0.1/

and clicking on system info

Your satellite will be listed as "longitude" and the transponder will be listed as "frequency".

If you are on 83W and 1370, the problem is most likely with DWAY, as many of us on that sat and transponder are having a slow upload speed problem.

As far as Vonage is concerned, DUMP IT. If it does work on Dway, it won't work well, and is a well documented issue. Netzero or anything that uses Cystalvoice will work well. I think Net2Phone works well also.

Other things to consider:

Check your transmission stats, it will be on the http://192.168.0.1/ page, listed as transmission info. If you are getting a lot of tranmission errors, there may be other problems with your setup.

angela641 · February 23, 2006