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xplornet connection speed


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Actually I thought I was in the wrong forum with all the satellite talk, but read a few more messages and found I was okay.

I have no problems with my laptop speed as it gets scanned every Sunday for 'SpyWare' and daily for viruses etc. and I have cleared my temporary file before doing the speed tests.

The other day my son came over with the grandkids and brought his laptop, we did the same tests and got the same results that I get s..l..o..w speeds. Like I have tried to explain to the tech people at Xplornet, they have  problems with their equipment, not me with mine. Problem is, it seems to be falling on deaf ears. 

Trouble is, Xplornet is the only broadband provider in my rural area, so I am stuck with them. Mind you, it is far better than the early 80's when I had to use the dial phone to dial the number and then place the phone in the two rubber cups on the modem... but when you are paying for 5 Mbps, you expect to get something close.

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You got it. Here is my latest one...

:::.. testmy.net test results ..:::

Download Connection is:: 572 Kbps about 0.57 Mbps (tested with 748 kB)

Download Speed is:: 70 kB/s

Upload Connection is:: 620 Kbps about 0.6 Mbps (tested with 1496 kB)

Upload Speed is:: 76 kB/s

Tested From:: https://testmy.net (Server 1)

Test Time:: 2007/01/21 - 10:58am

D-Validation Link:: https://testmy.net/stats/id-PLZ8TCHGY

U-Validation Link:: https://testmy.net/stats/id-G6UDBER8X

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20061204 Firefox/ [!]

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Humor me kind sir.  :angel: Read all of this and run through the whole thing one time and let me know if any of it changes at all. Also run your scan in safe mode for total cleaning. (Don't get me wrong here, but maybe you both have the same bad habits.  Now if I am wrong fine.)

Achieve the Best Performance Out of Your Computer


So let me know how it turns out. 90% of problems start here. I hope it helps some.  :grin2:

Also have you restarted your modem lately, remove the cable end from the modem and touch the end for 10+ seconds.

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Okay! I cleared the cache, cleared the temp files, cleaned the disk, checked for errors, defragged the drive, checked for spyware, powercycled the modem and then ran the speed test, here are the results...

:::.. testmy.net test results ..:::

Download Connection is:: 779 Kbps about 0.78 Mbps (tested with 748 kB)

Download Speed is:: 95 kB/s

Upload Connection is:: 528 Kbps about 0.5 Mbps (tested with 1013 kB)

Upload Speed is:: 64 kB/s

Tested From:: https://testmy.net (Server 1)

Test Time:: 2007/01/21 - 5:40pm

D-Validation Link:: https://testmy.net/stats/id-6YZ41DJXQ

U-Validation Link:: https://testmy.net/stats/id-SAI60EDXW

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20061204 Firefox/ [!]

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One more thing before we move on to plan Z. Try testing with the 2992 file test instead of the SmarTest.


Just click on the "Largest - 2992 kB" in the box under SmarTest. And postback here.  :grin2:

Okay! here it is, of course this is early morning so there are probably not too many people accessing this tower, but even so, a far cry from the 5 Mbps I am signed up for. I should point out also the way I noticed the slow speed. I have a Voip phone system that was working fine until just before Christmas when the bottom fell out of it. That is when I started doing the speed checks with and without the Voip phone hooked up and it didn't make any difference.

:::.. Download Stats ..:::

Download Connection is:: 1193 Kbps about 1.2 Mbps (tested with 2992 kB)

Download Speed is:: 146 kB/s

Tested From:: https://testmy.net/ (Server 1)

Test Time:: 2007/01/22 - 5:41am

Bottom Line:: 21X faster than 56K 1MB Download in 7.01 sec

Tested from a 2992 kB file and took 20.547 seconds to complete

Download Diagnosis:: Looks Great : 0.85 % faster than the average for host (35.239)

D-Validation Link:: https://testmy.net/stats/id-RJ7HQSF39

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20061204 Firefox/ [!]

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and, here is the test a couple of hours later...

:::.. Download Stats ..:::

Download Connection is:: 968 Kbps about 1 Mbps (tested with 2992 kB)

Download Speed is:: 118 kB/s

Tested From:: https://testmy.net/ (Server 2)

Test Time:: 2007/01/22 - 7:34am

Bottom Line:: 17X faster than 56K 1MB Download in 8.68 sec

Tested from a 2992 kB file and took 25.328 seconds to complete

Download Diagnosis:: May need help : running at only 82.03 % of your hosts average (35.239)

D-Validation Link:: https://testmy.net/stats/id-YKGMAPELF

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv: Gecko/20061204 Firefox/ [!]

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Plan Z, scream talk convincingly to your ISP. I think it is on their end. And they need to do something about it.  :tickedoff:

That is unacceptable.

Just my opinion, of course.  :grin2:

Just one more thing if I did not mention it before. Try the Edwido online scan, it is pretty good. And cannot be corrupted.  :wink2:


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Are you running a messenger service on it, like MSN or Yahoo?

Try clicking on these keys Crtl+Alt+Delete and see what is running in the background.

No I am not using any of those services. I checked what was running and  there are 48 processes in the background but only the SYSTEM IDLE PROCESS using any CPU space.

I tried the EDWIDO on-line scan, but seeing that I do not use Internet Explorer, it said I would have to download the version. It is now called AVG Anti-Spyware which I downloaded and ran taking 1 hour and ten minutes finding nothing out of the ordinary.

As for screaming sorry, talking to the ISP, I have been conversing with them since January 2nd and still get the runaround. My next move is a strongly worded letter to the president of the company.

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Yes, we're waiting here too! I've been fighting with them since the 9th of this month. I'm in south sask, had my system installed on the 9th, and it's been an absolute nightmare. Good one day, crap for the next three. I've been waiting since last monday for a level 2 tech to get back to me, hah! a level 2 support told me without a doubt I would DEFINATELY hear from a level 2 tech today!! Well, day is over, no call. I can say without a doubt I've never had such awful customer service in my life. I am on the phone with them constantly. Running test day in and day out, switching from wireless to straight hookup to the modem, running tests in safe mode, always the same results, yet no one on their end will admit that is where the trouble is. I do know of 3 others in this area who are going through the exact same speed issues, and who are calling in too, (not as much as me I run my business online, I need internet, I am on more than maybe the average joe) I'm not getting fap'd, that isn't the problem. I will be going back to dreaded dial up, I am without a doubt using the 30 day money back guarantee, but till then, I plan on continuing to call them daily. This is crap.

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Here's something I stumbled upon in the last few days, I was able to get a service guy to log into my wireless antenna and I seen a setting called" max sustained downlink" and for the last 4 weeks or so my internet was always around 85-90kBs/s steady, about that setting when I looked at the value of it, it was set at 900kbs coincidence? I'm not sure about that, just thought I would share that with you guys.

also there was one for uplink and that was set at 600kbs which is what my upload was capped at.

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Just found this forum....  always had 56k before this month.

I signed up with Xplornet on Saturday (5 days ago)...

Last night we FINALLY got it working faster than a few Kb/s...  I had been speaking to their tech support for several hours every day, one of them suggested setting my NIC to 10baseT full duplex and for whatever reason that sped it up a TON....  it's still nowhere near adevertised but at least the internet is usable now.

Another thing they told me to check is older (2.4 ghz) wireless phones - they can interfere with the service...  new 5.8 phones and cellphones don't.

I'm getting (very consistantly) 431Kb down and 308Kb up....

a far cry from the "Xtreme" claims of 5000Kb/ down and ??? (I forget up)

Anyways, I haven't had much trouble with their tech guys, aside from being not too smart most of the time.... and LONG hold times.

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Today I took the 20 minute drive to the distributor for Xplornet and spoke with the owner. He was very sympathetic to my cause, but outlined that he had no control over them. I pointed out that he, being a distributor, should have a little more clout than I do being a lowly customer. He also said that Xplornet have been waiting for 3 months for Ma Bell to get the fibre optic lines to the tower, and all they have done so far is install temporary DSL lines, and that they are aware of the slow speed problems.

They did get a multitude of new customers just before Christmas, and those fibre optic lines were supposed to have been installed. A representative from Xplornet is to arrive at their shop this afternoon and he is going to bring to their attention that there are some unhappy customers. He is also going to call the level 3 tech support at their 'special phone number''  and find out why no one has got back to me. I am waiting with bated breath. :tickedoff:

Looking back through my records, I find out that I am still waiting for a tech 3 support person to call me from 2005, although that particular problem did get resolved.

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I just got a call back from a level 3 tech...  we did some more stuff.

Improved my connection speeds slightly (but not very fast) about 500kb down and 380 up now.

He says the antenna is pulling nearly 6mb so the problem is either in the output of my antenna or the cable they wired down here.

Anyways, he's sending a tech out to figure it out, I know the local installers are busy so I'm going to have to live with this for now...  but 500kb down isn't all THAT slow...  alot faster than the 56kb down I had on dialup :P

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::::::::::.. testmy.net test results ..::::::::::

Download Connection is:: 720 Kbps about 0.72 Mbps (tested with 748 kB)

Download Speed is:: 88 kB/s

Upload Connection is:: 66 Kbps about 0.1 Mbps (tested with 386 kB)

Upload Speed is:: 8 kB/s

Tested From:: https://testmy.net (Server 2)

Test Time:: 2007/01/30 - 11:45am

D-Validation Link:: https://testmy.net/stats/id-XFCOG82RK

U-Validation Link:: https://testmy.net/stats/id-FTUI01W62

User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322)

Slow as hell again!!!, called tech support. got the usual run around but this time they admitted that the tower I'm on has had a lot of connection problems in the last few months, level 3 supposed to call me back and reconfigure my connection but I'm not holding my breath, good news though i called to bitch to telus and they say if enough xplornet people call them and let them know they want high speed they will bring dsl out here in a few months!!!!!! i know telus has problems as well but they have to better than xplornet, and i wont have to pay $600 to have dsl installed!!!!! yay so everyone on the Alix Ab tower call telus and beg for dsl out here!!!

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