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im back and my speeds are as bad as ever


HelpThisHobo
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i'm back.. unfortunately with the same problem!

my connection speeds are disgusting, i've been in these forums before so i've done most of the basic things suggested by the sticky posts.

i've scanned for viruses/spam/spyware

downloaded cable nut and tried every setting with little to no change, i even tried the setting calculator which seemed to make it even worse.

downloaded hijack this to get rid of any startup programs i didn't need

downloaded sp2 for xp

downloaded avast

i've tried different routers

i got a new modem, i even changed the position of my modem, router, tv and computer to reduce electrical interference

i uninstalled unecessary protocols in my lan settings

someone please help me :(

OS: Windows Xp Home Edition

ISP provider: Rogers (according to my bill it would seem my plan would be the express plan which advertises speeds of 5mpbs download and 384kbps upload) <- which is asstarded cause i've never once touched anywhere near those kinda speeds.

Tweaks: cablenut but truthfully im not sure what i'm doing i just use the MTU 1500/cablexp settings which i believe is correct and it hasn't really helped my speeds.

:::.. Download Stats ..:::

Connection is:: 67 Kbps about 0.07 Mbps (tested with 97 kB)

Download Speed is:: 8 kB/s

Tested From:: https://testmy.net  (Server 1)

Test Time:: 2006/05/05 - 6:51pm

Bottom Line:: 1X faster than 56K 1MB Download in 128 sec

Tested from a 97 kB file and took 11.828 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

Diagnosis: May need help : running at only 2.01 % of your hosts average (rogers.com)

Validation Link:: https://testmy.net/stats/id-SDA5K89QC

TCP/Web100 Network Diagnostic Tool v5.3.3d

click START to begin

Another client is currently being served, your test will begin within 45 seconds

Checking for Middleboxes . . . . . . . . . . . . . . . . . .  Done

running 10s outbound test (client to server) . . . . . 65.53Kb/s

running 10s inbound test (server to client) . . . . . . 28.16kb/s

Your PC is connected to a Cable/DSL modem

Information: Other network traffic is congesting the link

SpeedGuide.net TCP/IP Analyzer

TCP properties for IP = ...............

Browser/OS = Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

Notes: Read the Analyzer FAQ if the above is not your IP address.

TCP options string = 020405b40103030401010402

MTU = 1500

MTU is fully optimized for broadband.

MSS = 1460

Maximum useful data in each packet = 1460, which equals MSS.

Default TCP Receive Window (RWIN) = 640000

RWIN Scaling (RFC1323) = 4 bits (scale factor of 8)

Unscaled TCP Receive Window = 40000

For optimum performance, consider changing RWIN to a multiple of MSS.

Other RWIN values that might work well with your current MTU/MSS:

513920 (MSS x 44 * scale factor of 8)

256960 (MSS x 44 * scale factor of 4)

128480 (MSS x 44 * scale factor of 2)

64240 (MSS x 44)

bandwidth * delay product (Note this is not a speed test):

Your TCP Window limits you to: 25600 kbps (3200 KBytes/s) @ 200ms

Your TCP Window limits you to: 10240 kbps (1280 KBytes/s) @ 500ms

MTU Discovery (RFC1191) = ON

Time to live left = 56 hops

TTL value is ok.

Timestamps (RFC1323) = OFF

Selective Acknowledgements (RFC2018) = ON

IP type of service field (RFC1349) = 00000000 (0)

The current date is: 05/05/2006

The current time is: 21:59:32.31

Microsoft Windows XP [Version 5.1.2600]

Pinging testmy.net [67.18.179.85] with 32 bytes of data:

Reply from 67.18.179.85: bytes=32 time=146ms TTL=44

Reply from 67.18.179.85: bytes=32 time=608ms TTL=44

Reply from 67.18.179.85: bytes=32 time=341ms TTL=44

Reply from 67.18.179.85: bytes=32 time=552ms TTL=44

Ping statistics for 67.18.179.85:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 146ms, Maximum = 608ms, Average = 411ms

Ping Complete.

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2  519 ms  438 ms    54 ms  10.90.24.1

  3  107 ms    *      191 ms  gw03.ym.phub.net.cable.rogers.com [66.185.90.17]

  4  580 ms  178 ms    37 ms  gw01.ym.phub.net.cable.rogers.com [66.185.93.9]

  5  136 ms    *      410 ms  gw02.bloor.phub.net.cable.rogers.com [64.71.240.94]

  6  444 ms    *      460 ms  gw02.wlfdle.phub.net.cable.rogers.com [66.185.80.45]

  7    *      105 ms    *    igw01.vaash.phub.net.cable.rogers.com [66.185.80.190]

  8  149 ms    *      664 ms  216.200.56.1.has.no.reverse [216.200.56.1]

  9  259 ms  160 ms  265 ms  so-4-0-0.mpr1.iad2.us.above.net [64.125.30.118]

10    *        *        *    Request timed out.

11  549 ms  424 ms    32 ms  so-1-0-0.cr2.dca2.us.above.net [64.125.28.129]

12  380 ms    *      207 ms  so-6-0-0.cr2.dfw2.us.above.net [64.125.28.70]

13  519 ms    *      184 ms  216.200.6.237.theplanet.com [216.200.6.237]

14  266 ms  319 ms  532 ms  vl32.dsr01.dllstx3.theplanet.com [70.85.127.61]

15    84 ms    *        *    vl41.dsr01.dllstx4.theplanet.com [70.85.127.83]

16  348 ms  279 ms  311 ms  gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.85]

17  102 ms    *        *    55.b3.1243.static.theplanet.com [67.18.179.85]

18    71 ms  474 ms  157 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.

i've got all windows updates

and i routinely cycle my router not because i want to but because it automatically disconnects from the internet periodically

Someone halp me! :(

Your advice and suggestions are greatly appreciated.

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Yes, the issue is between your router and modem.  Power down all of these devices for at least 10 mins, then bring them up in this order: modem first, then router, then PC's.  Post another traceroute after this is completed.

If you have already done this, then can you please connect your PC directly to your modem, and post another traceroute.

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Fallow!!! YOU ARE A GOD!!! :)

:::.. Download Stats ..:::

Connection is:: 2606 Kbps about 2.61 Mbps (tested with 1496 kB)

Download Speed is:: 318 kB/s

Tested From:: https://testmy.net  (Server 1)

Test Time:: 2006/05/08 - 12:05pm

Bottom Line:: 45X faster than 56K 1MB Download in 3.22 sec

Tested from a 1496 kB file and took 4.703 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

Diagnosis: May need help : running at only 78.16 % of your hosts average (rogers.com)

Validation Link:: https://testmy.net/stats/id-CQPKGEBXA

after powering down and powering up my devices.

I haven't seen speeds like this in a long.. time

just a little bit more and i'll actually be getting what i paid for!

i think it may be my cablenut tweaks cause i honestly don't know what im donig with that.

I have a motorola rogers modem, and a linksys Wrk54g wireless (but it's wired to my computer)

im currently using WinXP_2K_CABLE_DSL/MTU 1500/Cable & Dsl 1500

for my cablenut settings.

let me know if you need me to perform any tests.

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ack... nevermind it sucks again..

:::.. Download Stats ..:::

Connection is:: 439 Kbps about 0.44 Mbps (tested with 386 kB)

Download Speed is:: 54 kB/s

Tested From:: https://testmy.net  (Server 1)

Test Time:: 2006/05/08 - 12:49pm

Bottom Line:: 8X faster than 56K 1MB Download in 18.96 sec

Tested from a 386 kB file and took 7.204 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

Diagnosis: May need help : running at only 13.17 % of your hosts average (rogers.com)

Validation Link:: https://testmy.net/stats/id-OFECSW3Z0

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heres a trace with my modem directly connected to my computer

The current date is: 08/05/2006

The current time is: 16:12:01.50

Microsoft Windows XP [Version 5.1.2600]

Pinging testmy.net [67.18.179.85] with 32 bytes of data:

Reply from 67.18.179.85: bytes=32 time=102ms TTL=44

Reply from 67.18.179.85: bytes=32 time=81ms TTL=44

Reply from 67.18.179.85: bytes=32 time=109ms TTL=44

Reply from 67.18.179.85: bytes=32 time=93ms TTL=44

Ping statistics for 67.18.179.85:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 81ms, Maximum = 109ms, Average = 96ms

Ping Complete.

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1  124 ms    61 ms    28 ms  10.90.24.1

  2  269 ms    23 ms  197 ms  gw03.ym.phub.net.cable.rogers.com [66.185.90.17]

  3    26 ms    19 ms    96 ms  64.71.240.205

  4    *      156 ms  340 ms  gw02.bloor.phub.net.cable.rogers.com [66.185.80.222]

  5    16 ms  136 ms    40 ms  gw02.wlfdle.phub.net.cable.rogers.com [66.185.80.45]

  6    45 ms  112 ms  100 ms  igw01.vaash.phub.net.cable.rogers.com [66.185.80.190]

  7  120 ms    *      55 ms  so-5-3-0.mpr1.iad10.us.above.net [216.200.56.1]

  8  260 ms  153 ms  155 ms  so-4-0-0.mpr1.iad2.us.above.net [64.125.30.118]

  9    47 ms    77 ms    35 ms  so-4-0-0.mpr2.iad1.us.above.net [64.125.29.133]

10    57 ms  364 ms    76 ms  so-6-0-0.cr2.dca2.us.above.net [64.125.27.210]

11    79 ms  154 ms  380 ms  so-3-0-0.cr2.dfw2.us.above.net [64.125.29.169]

12    95 ms  187 ms  125 ms  216.200.6.237.theplanet.com [216.200.6.237]

13  188 ms  138 ms  129 ms  vl31.dsr02.dllstx3.theplanet.com [70.85.127.30]

14    *      71 ms  233 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]

15  134 ms  114 ms  331 ms  gi1-0-1.car17.dllstx4.theplanet.com [67.18.116.69]

16    87 ms  141 ms  183 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.

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That's a direct connection to, eh? Look at that first hop, it's bad. See if you can log into the diagnostics page of your modem (usually 192.168.100.1 in the address bar of your browser when you are connected directly to the modem). If you are able to post your modem's levels, maybe I'll be able to see the problem. If you aren't able to find the page, call your ISP. Have them check the modem specs and flap list.

Another thing to consider is placing your modem a safe distance from other electrical devices (ie. router, PC, TV, stereo, etc.). Usually about 3 feet or more is safe.  Electromagnetic interference (EMI) can cause disturbances in the signal and may be what is reflected in the trace.

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Downstream Value 

Frequency 615000000 Hz

Signal To Noise Ratio 33.6 dB

Power Level -9.9 dBmV

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

Upstream Value

Channel ID 3

Frequency 32496000 Hz

Power 36.0 dBmV

i've taken the emi thing into consideration and separated my modem/computer/tv/router as far apart as i can and it didn't seem to do much i will try a few different setups though again and see what i can get.

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You would likely have to reset like you did before after moving the equipment.

The levels look ok...SnR is a little low, which might reflect a line issue. I would call your ISP. They will be able to see if the modem is flapping, and investigate. Be sure to show them the traceroutes as well...with and without your router in place. Since this seems to be a hardware issue, there is little more we can do here.

One question: are you trying different ethernet cables?  It could be as simple as a bad cable.

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i have yet to move my devices around my cable jack is fixed and i have limited space not giving me many options.

However i just recently exhanged my old modem in for a new one wouldn't that rule out any possiblities of a hardware problems?

i've just replaced my ethernet wire with a new one that came with my new modem.. no change :|

ack i guess calling my provider is the only option i have left huh?:

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I have one more idea to try. When connected directly to the modem, try setting your NIC driver duplexing to 10BaseT (10 Mbps) and Half Duplex. This is the method that the cable modem would communicate at, and might resolve the first hop. To do this:

-Locate your NIC in the device manager under Network Adapters

-Right-click, properties

-Under the Advanced tab, locate these settings.

It is most likely currently set to autodetect. Different drivers have different menus and headings to set the duplex method, so you may have to fish around. If you're stuck, maybe post a screenshot and I'll see if I can help.

Once you've set and applied these settings, reboot the PC and reset the modem, then show me another trace!

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here's one with the nic settings at 10baseT

but it didn't say anything about half duplex all it said was 10baseT so im assuming that's half duplex? because there were other settings that said Full duplex beside it.

The current date is: 09/05/2006

The current time is: 21:38:37.18

Microsoft Windows XP [Version 5.1.2600]

Pinging testmy.net [67.18.179.85] with 32 bytes of data:

Reply from 67.18.179.85: bytes=32 time=67ms TTL=44

Reply from 67.18.179.85: bytes=32 time=268ms TTL=44

Reply from 67.18.179.85: bytes=32 time=69ms TTL=44

Reply from 67.18.179.85: bytes=32 time=392ms TTL=44

Ping statistics for 67.18.179.85:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 67ms, Maximum = 392ms, Average = 199ms

Ping Complete.

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    33 ms    47 ms    47 ms  10.90.24.1

  2    32 ms  323 ms  192 ms  gw03.ym.phub.net.cable.rogers.com [66.185.90.17]

  3  245 ms    55 ms  223 ms  64.71.240.205

  4    72 ms  148 ms    10 ms  gw02.bloor.phub.net.cable.rogers.com [66.185.80.222]

  5  171 ms    53 ms  105 ms  gw02.wlfdle.phub.net.cable.rogers.com [66.185.80.45]

  6    65 ms  181 ms    73 ms  igw01.vaash.phub.net.cable.rogers.com [66.185.80.190]

  7  277 ms  148 ms  156 ms  216.200.56.1.has.no.reverse [216.200.56.1]

  8  168 ms    51 ms  126 ms  so-4-0-0.mpr1.iad2.us.above.net [64.125.30.118]

  9    29 ms    39 ms  168 ms  so-4-0-0.mpr2.iad1.us.above.net [64.125.29.133]

10    73 ms    29 ms  212 ms  so-6-0-0.cr2.dca2.us.above.net [64.125.27.210]

11  242 ms  211 ms    95 ms  so-3-0-0.cr2.dfw2.us.above.net [64.125.29.169]

12  121 ms    58 ms  408 ms  216.200.6.237.theplanet.com [216.200.6.237]

13  123 ms    *      111 ms  vl31.dsr01.dllstx3.theplanet.com [70.85.127.29]

14  147 ms    81 ms  119 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]

15    96 ms  160 ms    79 ms  gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.85]

16    77 ms  206 ms    68 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.

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The first hop is a bit better, but still nothing that I'd be happy about. Since you connected 2 devices (router, and PC directly) to the modem, and used 2 different cables, and the hop to the modem is still bad, indicates that there must be something wrong with it. Especially since a reset resolves it, but only temporarily. You may have gotten a refurbished job, or it's just plain faulty, or there is something else affecting how it operates (poor signal quality or interference). Either way, I'd call. Maybe they'll send a tech, and they can see for themselves.

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  • 3 weeks later...

i contacted my isp provider and told them my problem they did tests and noticed that my entire area was experiencing high ping times. and supposedly they solved it. but i'm still getting some pretty crappy speeds, they said it may be my router or because my cable is split from my jack to my tv and computer. can routers and splitters slow down a connection?

here's a trace route do you think it's gotten any better?

The current date is: 27/05/2006

The current time is: 14:58:26.82

Microsoft Windows XP [Version 5.1.2600]

Pinging testmy.net [67.18.179.85] with 32 bytes of data:

Reply from 67.18.179.85: bytes=32 time=356ms TTL=44

Reply from 67.18.179.85: bytes=32 time=83ms TTL=44

Reply from 67.18.179.85: bytes=32 time=155ms TTL=44

Reply from 67.18.179.85: bytes=32 time=91ms TTL=44

Ping statistics for 67.18.179.85:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 83ms, Maximum = 356ms, Average = 171ms

Ping Complete.

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2  113 ms  114 ms    48 ms  10.90.178.1

  3  225 ms    33 ms  138 ms  gw03.ym.phub.net.cable.rogers.com [66.185.90.17]

  4  390 ms    74 ms    21 ms  64.71.240.205

  5    19 ms  132 ms    29 ms  gw02.ym.phub.net.cable.rogers.com [66.185.80.214]

  6    11 ms    98 ms  347 ms  gw02.wlfdle.phub.net.cable.rogers.com [66.185.80.49]

  7  144 ms  161 ms    74 ms  igw01.vaash.phub.net.cable.rogers.com [66.185.80.190]

  8    66 ms    37 ms    81 ms  216.200.56.1.has.no.reverse [216.200.56.1]

  9    64 ms  228 ms    93 ms  so-4-0-0.mpr1.iad2.us.above.net [64.125.30.118]

10    49 ms    44 ms  197 ms  so-4-0-0.mpr2.iad1.us.above.net [64.125.29.133]

11    42 ms  168 ms    40 ms  so-1-0-0.cr2.dca2.us.above.net [64.125.28.129]

12  122 ms    93 ms  101 ms  so-3-2-0.cr2.dfw2.us.above.net [64.125.28.205]

13    56 ms    82 ms    63 ms  216.200.6.237.theplanet.com [216.200.6.237]

14    98 ms  134 ms  141 ms  vl32.dsr02.dllstx3.theplanet.com [70.85.127.62]

15  191 ms  200 ms  235 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]

16  108 ms    56 ms    92 ms  gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.85]

17  231 ms    93 ms  126 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.

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i contacted my isp provider and told them my problem they did tests and noticed that my entire area was experiencing high ping times. and supposedly they solved it. but i'm still getting some pretty crappy speeds, they said it may be my router or because my cable is split from my jack to my tv and computer. can routers and splitters slow down a connection?

here's a trace route do you think it's gotten any better?

The quickest way to check a hardware issue, is to unconnect each item or all. And test to see which one is the problem. Start with the router to see if it is defective. By pass it directly to the modem and so forth.  ;)

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Hobo, there is still high latency between your router and modem.  You mentioned that you hard-wire to your router....and the hop to the router is <1....so the NIC is good.  You bypass the router and run another trace, which turns out bad....so the router is not the problem.  You've tried multiple cables and get the same results....so it's not a cable issue.  This means that it is either a modem problem, or a service problem.  I'd be calling up my ISP and hounding them until they resolve this issue.

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im still in the process of contacting my isp provider, im still wondering if you guys can answer if using a cable splitter would slow down my connection.

also i ran a download test from this website and these are my results:

:::.. Download Stats ..:::

Connection is:: 2280 Kbps about 2.28 Mbps (tested with 1496 kB)

Download Speed is:: 278 kB/s

Tested From:: https://testmy.net  (Server 1)

Test Time:: 2006/05/31 - 12:53pm

Bottom Line:: 40X faster than 56K 1MB Download in 3.68 sec

Tested from a 1496 kB file and took 5.375 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)

Diagnosis: May need help : running at only 66.88 % of your hosts average (rogers.com)

Validation Link:: https://testmy.net/stats/id-0P8ALI3CH

and my results from rogers hispeed test are:

dslreports.com speed test result on 2006-05-31 15:56:56 EST:

3335 / 282

Your download speed : 3335 kbps or 416.9 KB/sec.

That is 8.4% worse than an average user on rogers.com

Your upload speed : 282 kbps or 35.3 KB/sec.

That is 48.4% worse than an average user on rogers.com

>the rogers speed test shows my speed as a lot faster then the other speed test which one is more accurate is there a reason for the discrepency?

also my speed seems to fluctuate, during some days and some times of days my speeds seems a lot better than other times is this due to maybe more users at certain times than others?

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