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Comcast Problems


DasteeZ
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The last couple of days I've noticed that I've been downloading irregularly slow compared to what I usually download at. I usually download at around 500kb/s, but now I max out at around 160kb/s. I did the download and upload test on here and this is what I got.

:::.. Download Stats ..:::

Connection is:: 1385 Kbps about 1.39 Mbps (tested with 2992 kB)

Download Speed is:: 169 kB/s

Tested From:: https://testmy.net  (Server 1)

Test Time:: 2006/05/14 - 2:01pm

Bottom Line:: 24X faster than 56K 1MB Download in 6.06 sec

Tested from a 2992 kB file and took 17.695 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Maxthon; .NET CLR 1.1.4322)

Diagnosis: Looks Great : 14.65 % faster than the average for host (173.149)

Validation Link:: https://testmy.net/stats/id-70CV386AY

:::.. Upload Stats ..:::

Connection is:: 363 Kbps about 0.36 Mbps (tested with 579 kB)

Upload Speed is:: 44 kB/s

Tested From:: https://testmy.net  (Server 1)

Test Time:: 2006/05/14 - 2:07pm

Bottom Line:: 6X faster than 56K 1MB Upload in 23.27 sec

Tested from a 579 kB file and took 13.0848 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Maxthon; .NET CLR 1.1.4322)

Diagnosis: 90% + Okay : running at 100 % of your hosts average (173.149)

Validation Link:: https://testmy.net/stats/id-9T637UOHG

It says that it's 14% than average for host but seriously is like 1/5th of what I usually have. I'm currently paying $49.95 per month which includes the $3.00 lease for the modem so I think I'm actually subscribed to 6Mbps plan for $42.95. Now I'm curious what I should do? I'm pretty sure I'm paying for 6Mbps but I'm getting around 1Mbps which I used to have with SBC Yahoo DSL. Should I call Comcast and see why it's like that or is it something many Comcast users are having problems with so I should just wait it out? Thanks

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I fixed the problem. I was helping my friend fix his computer so he brought his box over. Well while fixing his box I hooked it up to my connection and ran some tests while it was connected. I got around 5Mbps down which is more in the range that I should be getting compared to 1.5Mbps I was getting on my box. So I concluded that there was some software that was slowing my connection down. I ended up reformatting my hard drive partly because nothing else was working. When it finally got finished reformatting, I ran some more speed test and found that it was still 1.5 Mbps. I was so angry because I basically lost all of my files, music, videos, everything and still didn't solve the problem. So after this I knew it had to be something hardware i.e. my network card which is actually built into the motherboard on my computer. So I snatched a network card out of my old computer, and loaded everything up and this is the result.

:::.. Download Stats ..:::

Connection is:: 5897 Kbps about 5.9 Mbps (tested with 2992 kB)

Download Speed is:: 720 kB/s

Tested From:: https://testmy.net  (Server 1)

Test Time:: 2006/05/14 - 8:34pm

Bottom Line:: 103X faster than 56K 1MB Download in 1.42 sec

Tested from a 2992 kB file and took 4.156 seconds to complete

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)

Diagnosis: Awesome! 20% + : 164.08 % faster than the average for host (173.149)

Validation Link:: https://testmy.net/stats/id-3H2PD9O07

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  • 4 weeks later...

I fixed the problem. I was helping my friend fix his computer so he brought his box over. Well while fixing his box I hooked it up to my connection and ran some tests while it was connected. I got around 5Mbps down which is more in the range that I should be getting compared to 1.5Mbps I was getting on my box. So I concluded that there was some software that was slowing my connection down. I ended up reformatting my hard drive partly because nothing else was working. When it finally got finished reformatting, I ran some more speed test and found that it was still 1.5 Mbps. I was so angry because I basically lost all of my files, music, videos, everything and still didn't solve the problem. So after this I knew it had to be something hardware i.e. my network card which is actually built into the motherboard on my computer. So I snatched a network card out of my old computer, and loaded everything up and this is the result.

I know this is a day late and a $ short.. but...

I had the same problem with my pc when I upgraded to the 8 meg connection.. the proplem is they keep your ip address in a pool. They cant release and renew your ip so when there system see's it they know what speeds to give you. I have a usb LAN addapter and plugged it in and BOOM it was the faster speeds. but when plugged it back into my NIC on my MOBO it was the slower speeds.. so I used the USB for a few weeks then plugged back in my NIC on my MOBO and it was at the faster speeds with a new IP. I had the Tech at my house for over an Hr. trying to figure it out... He even called his HELP line and they had no idea if or how to release my IP on my MOBO NIC...

I hope this will help someone else some day..

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