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HOT INFO: How to reset your DWxxxx instead of waiting on Tech Support

The Reverend

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I have tried the procedures/utils on this website 10 times over the past four days, and it has worked like a charm each time ...even under "heavy traffic" conditions at NOC.  It's all about how to go about resetting your own DW series modem in the event that it starts slowing down for no reason other that needing a reboot, which is different than "power-cycling" in case you are wondering.

It beats having to call DirecWay to have them reset your DW right?  lol...  More power to the people!  No reason to wait on Tech Support now that it can be done "at home."  (Wish I'd thought of it)! 

You would want to use this trick as a last resort in getting your speeds back because it is impossible to know that if you reset that NOC is "going to answer" your modem during the reset.  The chance of an error is very slim, but should it fail, just unplug it for five minutes, see if it works then, if not, do another reset and you should be back online.  If not, then you are stuck on hold with Tech Support again.  OMG!!!


"The Rev"

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