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PhoenixSunrise

Slow Speeds in Orlando

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Hello, all.  Glad I stumbled on this site.  I've had no complaints with Brighthouse/Earthlink in the nearly two years we've been in Florida.  But in the last month or two, the connection speed has just been axed.  I've spoken to Earthlink techs, and they firmly believe the issue is on the Brighthouse end. 

I know there's not a computer issue, because I've had the same results on 3 different computers we own, including one that was just reformatted.  Here's my test results.  Oh, and that's with Cablenut doing its thing.

Download Connection is:: 34 Kbps about 0.03 Mbps (tested with 97 kB)

Download Speed is:: 4 kB/s

Tested From:: https://testmy.net/ (Server 1)

Test Time:: 2006/08/01 - 9:52pm

Bottom Line:: 1X faster than 56K 1MB Download in 256 sec

Tested from a 97 kB file and took 23.063 seconds to complete

Download Diagnosis:: May need help : running at only 0.74 % of your hosts average (mindspring.com)

D-Validation Link:: https://testmy.net/stats/id-B69USCX0Y

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.5) Gecko/20060719 Firefox/1.5.0.5

Powercycling the modem/router only results in the modem often taking 5-10 minutes to finally reconnect (not always, but far too often).  And I've completely bypassed my router at this point, so this test is running straight from the modem to the computer.  Any help would be greatly appreciated.[pre][/pre]

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Welcome to the forum PhoenixSunrise.

Let's see. You say a "modem/router only results in the modem". I am assuming you mean seperate items. Have you tried bypassing the router and hooking directly to the modem?

What are your advertised speeds?

Which Anti-Virus are you running?

Have you tried with your firewall down?

Maybe post a test with the 579 file test.

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Powercycling the modem.  I'll generally do the same to the router at the same time.  As I said, "I've completely bypassed the router at this point..."

Advertised speed is "up to 5Mbps". 

AntiVirus isn't the problem, as one computer uses McAfee, one is scanned regularly online using MicroTrend's Housecall (or was until speed bottomed out), and the third was just reformatted and has barebones software on it.

Only regular firewall used is anything that's built into the router, but since the router itself has been bypassed, that's a non-issue as well.  Like I said, I'm fairly certain there's no problem with the computers themselves, because it's doubtful they'd all be experiencing the exact problems at the exact same time if the issue was with a comp.

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Guest philp

If it takes that long for the modem to come back up, I'd definitely start by replacing it. Why kind is it, BTW? I had the Toshiba that was provided by Time Warner when they installed my Earthlink here in Houston. It lasted a couple of years before going belly up.  :-|

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Download Stats

Download Connection is:: 6468 Kbps about 6.47 Mbps (tested with 5983 kB)

Download Speed is:: 790 kB/s

Tested From:: https://testmy.net/ (Server 1)

Test Time:: 2006/08/07 - 11:56am

Bottom Line:: 113X faster than 56K 1MB Download in 1.3 sec

Tested from a 5983 kB file and took 7.578 seconds to complete

Download Diagnosis:: Awesome! 20% + : 42.37 % faster than the average for host (mindspring.com)

D-Validation Link:: https://testmy.net/stats/id-6IVNC9RG7

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6

Hooray for new modems.  Thanks for the help, everyone.

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