aznhakkaboi Posted September 10, 2006 CID Share Posted September 10, 2006 Hey guys I live in Canada (Toronto) I was just wondering if you guys can help me out or give me advice as to what to do. I have rogers (Broadband who advertised its speed at 3Mbps) and over the past 2 months I noticed that my speed has dropped from 4Mbps to 0.36Mbps. It seems that during the daytime my speed won't be able to exceed 1Mbps, however at times when I test it (really early in the morning 7am or really late after 2am) my speed is at like 4.5Mbps. I'm just wondering what to do about this, and what the problem is, and hopefully you guys can help me fix it Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted September 10, 2006 CID Share Posted September 10, 2006 well this sounds like a classic cable scenario were your cable line has gotten over loaded and rogers has not provided more bandwidth it to balance it out. Post a speed test please. and have you also done spyware/virus scans. Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted September 10, 2006 CID Share Posted September 10, 2006 Hello and welcome, aznhakkaboi. Please start here: http://www.testmy.net/forum/t-2097 Quote Link to comment Share on other sites More sharing options...
aznhakkaboi Posted September 11, 2006 Author CID Share Posted September 11, 2006 Here are my speed test 1st one ::::::::::.. Download Stats ..:::::::::: Download Connection is:: 4540 Kbps about 4.54 Mbps (tested with 5983 kB) Download Speed is:: 554 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2006/09/06 - 12:14pm Bottom Line:: 79X faster than 56K 1MB Download in 1.85 sec Tested from a 5983 kB file and took 10.797 seconds to complete Download Diagnosis:: Awesome! 20% + : 31.52 % faster than the average for host (rogers.com) D-Validation Link:: https://testmy.net/stats/id-1XC07G5J3 User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6 2nd one ::::::::::.. Download Stats ..:::::::::: Download Connection is:: 355 Kbps about 0.36 Mbps (tested with 386 kB) Download Speed is:: 43 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2006/09/06 - 1:35pm Bottom Line:: 6X faster than 56K 1MB Download in 23.81 sec Tested from a 386 kB file and took 8.906 seconds to complete Download Diagnosis:: May need help : running at only 10.27 % of your hosts average (rogers.com) D-Validation Link:: https://testmy.net/stats/id-0BA52PXK4 User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6 Quote Link to comment Share on other sites More sharing options...
dlewis23 Posted September 12, 2006 CID Share Posted September 12, 2006 aznhakkaboi wow thats slow. have you called rogers about this? and does it do it on all seed test? Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted September 12, 2006 CID Share Posted September 12, 2006 slow? Quote Link to comment Share on other sites More sharing options...
aznhakkaboi Posted September 12, 2006 Author CID Share Posted September 12, 2006 lol I dont do speed test while I upload... I did my 2nd speed test while my neighbor was home and the 1st one when he wasnt.. I have emailed to rogers about this, but they are not believing that its the neighbors fault, and want to check it out for themselves. So should I make an appointment for them to come over, or will my neighbor shutoff his upload when the cable guy comes which will make me look stupid (since the net will be fine when he stops uploading) Quote Link to comment Share on other sites More sharing options...
Roco Posted September 12, 2006 CID Share Posted September 12, 2006 lol I dont do speed test while I upload... I did my 2nd speed test while my neighbor was home and the 1st one when he wasnt.. I have emailed to rogers about this, but they are not believing that its the neighbors fault, and want to check it out for themselves. So should I make an appointment for them to come over, or will my neighbor shutoff his upload when the cable guy comes which will make me look stupid (since the net will be fine when he stops uploading) Hi aznhakkaboi wellcome to the forum I am from the UK and don't have cable (adsl) so all I can say on this is , I had a problem when my download droped to dial up speeds (56Kb ) and my ISP were slow to show any interest in the problem , I did a lot of tests on TMN and saved them, and they excepted that I had a problem ,(it was a Telco fault ) just thought this may help your decision , Regards Roco UK Quote Link to comment Share on other sites More sharing options...
Ryan314 Posted September 12, 2006 CID Share Posted September 12, 2006 lol I dont do speed test while I upload... I did my 2nd speed test while my neighbor was home and the 1st one when he wasnt.. I have emailed to rogers about this, but they are not believing that its the neighbors fault, and want to check it out for themselves. So should I make an appointment for them to come over, or will my neighbor shutoff his upload when the cable guy comes which will make me look stupid (since the net will be fine when he stops uploading) Do you have a wirless router and is it possible he is connecting to your router when hes home? Quote Link to comment Share on other sites More sharing options...
aznhakkaboi Posted September 12, 2006 Author CID Share Posted September 12, 2006 yes I do have a wireless router and I did lock it with WPA-PSK... right now it's still so slow... took me ages to reach this site so I decided to do another test... this is from like 2 mins ago(yeah it look me 2 mins to load from the time I got this test result to here) :::.. Download Stats ..::: Download Connection is:: 152 Kbps about 0.15 Mbps (tested with 386 kB) Download Speed is:: 19 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2006/09/12 - 4:25pm Bottom Line:: 3X faster than 56K 1MB Download in 53.89 sec Tested from a 386 kB file and took 20.844 seconds to complete Download Diagnosis:: May need help : running at only 4.38 % of your hosts average (rogers.com) D-Validation Link:: https://testmy.net/stats/id-IKL8OQH6G User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6 [!] Quote Link to comment Share on other sites More sharing options...
Roco Posted September 12, 2006 CID Share Posted September 12, 2006 yes I do have a wireless router and I did lock it with WPA-PSK... right now it's still so slow... took me ages to reach this site so I decided to do another test... this is from like 2 mins ago(yeah it look me 2 mins to load from the time I got this test result to here) :::.. Download Stats ..::: Download Connection is:: 152 Kbps about 0.15 Mbps (tested with 386 kB) Download Speed is:: 19 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2006/09/12 - 4:25pm Bottom Line:: 3X faster than 56K 1MB Download in 53.89 sec Tested from a 386 kB file and took 20.844 seconds to complete Download Diagnosis:: May need help : running at only 4.38 % of your hosts average (rogers.com) D-Validation Link:: https://testmy.net/stats/id-IKL8OQH6G User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6 [!] your neigbour home ? if so save the tests and call rogers ? Quote Link to comment Share on other sites More sharing options...
aznhakkaboi Posted September 12, 2006 Author CID Share Posted September 12, 2006 lol rogers keeps making me make an appointment, and I dunno if I should do that coz the neighbor will just stop their uploads when they see the rogers van, and I'll look like a complete jackass for calling them over and complaining abt my "0.5Mbps" speed (Yes I can see them thru the window on the pc... god I wanna kill him) Quote Link to comment Share on other sites More sharing options...
Ryan314 Posted September 12, 2006 CID Share Posted September 12, 2006 Just get one of those little laser things that you can play with the animals with and shine it in his eyes through the window then duck.. keep doing it, he either gets way annoyed or goes blind Quote Link to comment Share on other sites More sharing options...
aznhakkaboi Posted September 12, 2006 Author CID Share Posted September 12, 2006 Just get one of those little laser things that you can play with the animals with and shine it in his eyes through the window then duck.. keep doing it, he either gets way annoyed or goes blind LOL good idea... Next stop dollar shop to buy myself a laser pointer Quote Link to comment Share on other sites More sharing options...
Ryan314 Posted September 13, 2006 CID Share Posted September 13, 2006 Either that or you can invest some money in a super sound system and constantly blast music.. if he complains or asks why you always are playing music just say " Well, seeing as your bogging my connection and i can barely get online i decided to start listenging to music nonstop" Maybe he will quit whatever hes doing Quote Link to comment Share on other sites More sharing options...
aznhakkaboi Posted September 13, 2006 Author CID Share Posted September 13, 2006 LOL I FOUND MY LASER POINTER (3 of them acually from 2 years ago when I was still 14). He just closed his curtains hahaha... but yeah good idea, but the thing is my parents will get more annoyed with the music than him. Quote Link to comment Share on other sites More sharing options...
Ryan314 Posted September 13, 2006 CID Share Posted September 13, 2006 Ah, didnt think of that.. yeah i say go with the laser pointer rofl.. Quote Link to comment Share on other sites More sharing options...
Roco Posted September 13, 2006 CID Share Posted September 13, 2006 Hi aznhakkaboi, look on the bright side if you kill him , you may get a good cable connection in jail , yeah that wasn't funny, and I feel your pain, my ISP kept tellimg me I had a Trojan , although I was putting my spare puter up, with a fresh install, but they did listen to my Testmy. net results,I finally got through to a snr. Techie , who listened and checked the results, Quote Link to comment Share on other sites More sharing options...
aznhakkaboi Posted September 13, 2006 Author CID Share Posted September 13, 2006 LOL I really pissed him off look what he did to me :'( :::.. Download Stats ..::: Download Connection is:: 48 Kbps about 0.05 Mbps (tested with 386 kB) Download Speed is:: 6 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2006/09/12 - 5:09pm Bottom Line:: 1X faster than 56K 1MB Download in 170.67 sec Tested from a 386 kB file and took 66.312 seconds to complete Download Diagnosis:: May need help : running at only 1.38 % of your hosts average (rogers.com) D-Validation Link:: https://testmy.net/stats/id-86TPQLU21 User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6 [!] Quote Link to comment Share on other sites More sharing options...
aznhakkaboi Posted September 13, 2006 Author CID Share Posted September 13, 2006 LoL you have no idea how many times I sent an email to my techie I always get the same reply I doubt they even check their email... Here's what I sent them Original Message Follows: ------------------------ name: Kevin Li account: phone: HIDDEN LOL contactPhone: emailId: replyEmail: [email protected] issue: connection subcategory: lostconnection problemdescription: Well this is not the first time I've been patiently typing my problems to rogers about my horrible connection here at my street for the past month (end of July, all of August, and continues as of today). It seems that everytime I fill out one of these inquiry form I get the same respond with the same message that basically tells me "My equipments needs to be checked" but after following the pattern I've figured out my "lag" time, and my "normal" time. After conducting some experiments with speed testing sites such as testmy.net I've found that during "school time" my connection is normal (4Mbps speed which is kinda useless since I myself am currently still attending which means I don't get to enjoy my "normal" time) and usually at around 4 I get my "lag" connection till around 2am in the morning. Here are the result of the speed test I copied and paste from the site check the Validation links if you think any of these are edited. My "Normal time" ::::::::::.. Download Stats ..:::::::::: Download Connection is:: 4540 Kbps about 4.54 Mbps (tested with 5983 kB) Download Speed is:: 554 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2006/09/06 - 12:14pm Bottom Line:: 79X faster than 56K 1MB Download in 1.85 sec Tested from a 5983 kB file and took 10.797 seconds to complete Download Diagnosis:: Awesome! 20% + : 31.52 % faster than the average for host (rogers.com) D-Validation Link:: https://testmy.net/stats/id-1XC07G5J3 User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6 And my "Lag" time ::::::::::.. Download Stats ..:::::::::: Download Connection is:: 355 Kbps about 0.36 Mbps (tested with 386 kB) Download Speed is:: 43 kB/s Tested From:: https://testmy.net/ (Server 1) Test Time:: 2006/09/06 - 1:35pm Bottom Line:: 6X faster than 56K 1MB Download in 23.81 sec Tested from a 386 kB file and took 8.906 seconds to complete Download Diagnosis:: May need help : running at only 10.27 % of your hosts average (rogers.com) D-Validation Link:: https://testmy.net/stats/id-0BA52PXK4 User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6 Common and help me out... I don't pay $55 dollars to rogers for this horrible connection I can get with my phone line. Please do not send any more "Make an appointment to check ur equipment" messages, and acually do something about the problem. I thank you for your time in reading this and hope I can stay loyal to rogers as I have since 2001. and here's my reply that I know off the top off my head since I saw the same one atleast 14x Dear Kevin Li, Thank-you for your email. We strive to provide you with the highest level of customer support, and hope we can be of assistance in addressing your questions. We understand your concern with regards to degraded internet connection and we are glad to assist you. In order to resolve this issue, we will have to send out a technician. As per our request in our previous email, please email us back signifying an approximate time and day of the week that may be good for you, we will then check our booking times and notify you once again via email of the appointment time scheduled for this work. If at that time the appointment is not acceptable to you, we will try to make adjustments. Please notify us at least 48 hours prior to your appointment time of any changes. Appointment time frames we offer are: Morning 8am to 11am Mid day 11am to 2pm Afternoon 2pm to 5pm Evening 5pm to 8pm All appointments are usually available 7 days a week; however, time frames are sometimes limited. We therefore ask you provide several alternate dates. Please ensure someone over 18 years old will be home as the technician may require access to the premises to check the cable modem or internal cabling. If you have any further questions or comments regarding our service, please fill out the online form on our Customer Support page listed below or contact us by phone at 1-888-288-4663. Regards, Lucy C. Rogers Yahoo! Hi-Speed Internet Electronic Support Group Customer Support: http://help.yahoo.com/rogers Email: [email protected] Rogers Hi-Speed Internet Support KMM19030702C0KM Quote Link to comment Share on other sites More sharing options...
aznhakkaboi Posted September 13, 2006 Author CID Share Posted September 13, 2006 LOL sorry you don't have to read all that it's just garbage that I put to make a point.... Now Let's get back to the helping me fix my internet part and move away from helping/tempting me kill my neighbor part xD Quote Link to comment Share on other sites More sharing options...
Roco Posted September 13, 2006 CID Share Posted September 13, 2006 LOL sorry you don't have to read all that it's just garbage that I put to make a point.... Now Let's get back to the helping me fix my internet part and move away from helping/tempting me kill my neighbor part xD LOL yeah , you are right , time to move on, the way I see it (from the UK and ADSL) so that kinda rules me out , Rogers is willing to investigate ( you were very polite with your mail , I swore at level 1 support ) will this call out cost money ? you have given them the proof of the poor speeds , can you put another puter on lime to check for speed v spyware etc. the UK techie was able to give me some tests to do, and check the results without comming out , and we resolved the problem at no cost to me , (telco) Quote Link to comment Share on other sites More sharing options...
aznhakkaboi Posted September 13, 2006 Author CID Share Posted September 13, 2006 lol as of right now I'm sending more emails to see if the reply is still the same... hehe I took another speed test on their site and took a screen to show them testmy.net is not a fake, and just as accurate. Should I scan my bill to show them how much I'm paying for this S#!tty service? (sorry it took so long... you know my internet speed... it took me a while to upload my jpeg image on imageshack.... kept getting timeout LOL) Quote Link to comment Share on other sites More sharing options...
Roco Posted September 13, 2006 CID Share Posted September 13, 2006 LOL , we had the same test from Eire(uk ) well sort of , that will start a war lol, with Testmy .net results you can save to notepad , just test to as many places as you can, and save the results, my Techie ( in the UK ) was happy with my tests from testmy.net, try =http://www.speedtest.net/ if you have Flash enabled, good luck with your e-mails , post back with the results , Quote Link to comment Share on other sites More sharing options...
aznhakkaboi Posted September 13, 2006 Author CID Share Posted September 13, 2006 Hey Roco should I just get an appointment... and have them come over? but I'm pretty sure it's the neighbours since when they're not home my speed is over 4 and it goes under 1 when they are. I would call them over but now I don't want to look like a jackass since my neighbours will surely shut down their uploads when they see the red rogers truck in my driveway. Oh yeah resultz at the bottom Quote Link to comment Share on other sites More sharing options...
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