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Insight 10mbs service slow at peak times, fast during day.


Rlanham
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I have Insight 10/1mbs broadband, and get advertised speeds during the day,

but at peak times.. it slows by 75%.

Insight says my connection is fine, after spending the usual 30-mins on the phone with them blaming the router.

Anyone having similar problems? and how did you get them to correct it?

:::::::::::::::::.. testmy.net test results ..:::::::::::::::::

Download Connection is:: 2494 Kbps about 2.49 Mbps (tested with 2992 kB)

Download Speed is:: 304 kB/s

Upload Connection is:: 943 Kbps about 0.9 Mbps (tested with 1496 kB)

Upload Speed is:: 115 kB/s

Tested From:: https://testmy.net (Server 1)

Test Time:: 2007/03/27 - 8:41pm

D-Validation Link:: https://testmy.net/stats/id-2RFIKYNUJ

U-Validation Link:: https://testmy.net/stats/id-CK7IHA2FL

User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727)

TRACERT

Hop

# Avg ms Loss  % Graph Address

1  0        100          192.168.1.1

2  11                        74.133.232.1 (74-133-232-1.dhcp.insightbb.com)

3  13                        74.134.3.5 (74-134-3-5.dhcp.insightbb.com)

4  13                        74.134.0.185 (74-134-0-185.dhcp.insightbb.com)

5  89                        74.128.8.189

6  26        67            144.228.154.197 (sl-gw36-chi-6-0.sprintlink.net)

7  29                        144.232.26.69 (sl-bb20-chi-5-0.sprintlink.net)

8  32                        144.232.26.6 (sl-bb22-chi-14-0.sprintlink.net)

9  20                        144.232.20.21 (sl-st21-chi-11-0.sprintlink.net)

10 20                        144.223.241.78 (sl-timewarner-14-0.sprintlink.net)

11 21                        66.192.244.36 (core-01-so-4-1-0-0.chcg.twtelecom.net)

12 47                        66.192.255.92 (core-01-so-1-0-0-0.dlfw.twtelecom.net)

13 133                      66.192.253.121 (hagg-02-ge-2-3-0-506.dlfw.twtelecom.net)

14  46                      168.215.241.134

15  50                      64.29.192.197 (daa.g920.ispa.datareturn.com)

16  59                      64.29.192.230 (daa.g921.disa.datareturn.com)

17  40                      64.29.192.213 (daa.g906.p40a.datareturn.com)

18  41                      64.29.201.21 (pcpitstop.com)

   

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can you post a full tracert to testmy.net??  From what you posted, not sure on the OS, but it looks like there is a router issue just as you get transfered off of Insight's network and onto sprint's in chicago.. Which is a real surprise considering that Chicago is a pretty big hub..

You may not be out of trouble yet.. I was looking at the scheduled maintenance for the next week or so and there is a lot of hardware being replaced in Chicago right now.. I was unable to find anything for your specific router right now... but I am willing to bet that there is additional traffic on it because of the maintenance..

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Thanks !

Windows XP Prof. SP-2

Tracing route to www.testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    11 ms    11 ms     9 ms  74-133-232-1.dhcp.insightbb.com [74.133.232.1]

  3    19 ms     8 ms     9 ms  74-134-3-5.dhcp.insightbb.com [74.134.3.5]

  4    12 ms    36 ms    11 ms  74-134-0-181.dhcp.insightbb.com [74.134.0.181]

  5    17 ms    15 ms    14 ms  74.128.8.185

  6    19 ms    18 ms    19 ms  sl-gw36-chi-6-0.sprintlink.net [144.228.154.197]

  7    19 ms    18 ms    18 ms  sl-bb20-chi-5-0.sprintlink.net [144.232.26.69]

  8    21 ms    18 ms    18 ms  sl-st20-chi-13-0.sprintlink.net [144.232.20.3]

  9    51 ms    45 ms    47 ms  144.232.8.114

10     *        *        *     Request timed out.

11    53 ms    52 ms    53 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]

12    62 ms    54 ms    53 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]

13     *        *       61 ms  ae-2.ebr1.Dallas1.Level3.net [4.69.132.106]

14   227 ms   211 ms   151 ms  ae-14-55.car4.Dallas1.Level3.net [4.68.122.144]

15    66 ms    61 ms    64 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

16    62 ms    62 ms    62 ms  te7-2.dsr01.dllstx3.theplanet.com [70.87.253.10]

17    51 ms    50 ms    50 ms  vl41.dsr01.dllstx4.theplanet.com [70.85.127.83]

18    51 ms    50 ms    50 ms  gi1-0-1.car17.dllstx4.theplanet.com [67.18.116.6

9]

19    51 ms    50 ms    53 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.

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Speeds back up, but of course it is not peak times.

:::.. Download Stats ..:::

Download Connection is:: 9252 Kbps about 9.3 Mbps (tested with 12160 kB)

Download Speed is:: 1129 kB/s

Tested From:: https://testmy.net/ (Server 1)

Test Time:: 2007/03/28 - 6:23am

Bottom Line:: 161X faster than 56K 1MB Download in 0.91 sec

Tested from a 12160 kB file and took 10.766 seconds to complete

Download Diagnosis:: Awesome! 20% + : 81.77 % faster than the average for host (insightbb.com)

D-Validation Link:: https://testmy.net/stats/id-LJDQU382S

User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727) [!]

Tracing route to www.testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    10 ms    9 ms    21 ms  74-133-232-1.dhcp.insightbb.com [74.133.232.1]

  3    9 ms    9 ms    9 ms  74-134-3-5.dhcp.insightbb.com [74.134.3.5]

  4    13 ms    14 ms    13 ms  74-134-0-181.dhcp.insightbb.com [74.134.0.181]

  5    16 ms    15 ms    15 ms  74.128.8.185

  6    17 ms    20 ms    19 ms  sl-gw36-chi-6-0.sprintlink.net [144.228.154.197]

  7    18 ms    18 ms    17 ms  sl-bb20-chi-5-0.sprintlink.net [144.232.26.69]

  8    18 ms    18 ms    21 ms  sl-st20-chi-13-0.sprintlink.net [144.232.20.3]

  9    43 ms    39 ms    40 ms  144.232.8.114

10    *      43 ms    53 ms  ae-31-55.ebr1.Chicago1.Level3.net [4.68.101.158]

11    55 ms    53 ms    53 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]

12    60 ms    54 ms    53 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]

13    63 ms    53 ms    53 ms  ae-2.ebr1.Dallas1.Level3.net [4.69.132.106]

14    51 ms    49 ms    50 ms  ae-14-55.car4.Dallas1.Level3.net [4.68.122.144]

15    52 ms    52 ms    51 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

16    53 ms    50 ms    52 ms  te7-2.dsr02.dllstx3.theplanet.com [70.87.253.26]

17    53 ms    51 ms    51 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]

18    52 ms    51 ms    67 ms  gi1-0-1.car17.dllstx4.theplanet.com [67.18.116.6

9]

19    51 ms    50 ms    50 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.

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Glad your speeds are back up. Insight seems to have cleared most of out routing proplems in No.Kentucky going through Atlanta Level3.

:::.. Download Stats ..:::

Download Connection is:: 10103 Kbps about 10.1 Mbps (tested with 12160 kB)

Download Speed is:: 1233 kB/s

Tested From:: https://testmy.net/ (Server 1)

Test Time:: 2007/03/28 - 6:48am

Bottom Line:: 176X faster than 56K 1MB Download in 0.83 sec

Tested from a 12160 kB file and took 9.86 seconds to complete

Download Diagnosis:: Awesome! 20% + : 98.49 % faster than the average for host (insightbb.com)

D-Validation Link:: https://testmy.net/stats/id-QDW2KHYZF

User Agent:: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Maxthon; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30) [!]

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1    6 ms    6 ms    7 ms  74-138-144-1.dhcp.insightbb.com [74.138.144.1]

  2    5 ms    9 ms    7 ms  74-128-22-109.dhcp.insightbb.com [74.128.22.109]

  3    11 ms    35 ms    12 ms  74-128-16-85.dhcp.insightbb.com [74.128.16.85]

  4    14 ms    14 ms    9 ms  74.128.8.233

  5    29 ms    27 ms    28 ms  so-7-1-0.gar2.Atlanta1.Level3.net [4.78.214.17]

  6    39 ms    36 ms    38 ms  ae-31-51.ebr1.Atlanta2.Level3.net [4.68.103.30]

  7    31 ms    48 ms    41 ms  ae-1-100.ebr1.Atlanta2.Level3.net [4.69.132.33]

  8    59 ms    47 ms    46 ms  ae-14-55.car4.Dallas1.Level3.net [4.68.122.144]

  9    52 ms    61 ms    46 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

10    45 ms    47 ms    49 ms  te9-2.dsr02.dllstx3.theplanet.com [70.87.253.30]

11    55 ms    50 ms    47 ms  te7-2.dsr01.dllstx3.theplanet.com [70.87.253.10]

12    47 ms    50 ms    47 ms  vl42.dsr02.dllstx4.theplanet.com [70.85.127.91]

13    50 ms    50 ms    50 ms  gi1-0-2.car17.dllstx4.theplanet.com [67.18.116.85]

14    47 ms    47 ms    47 ms  55.b3.1243.static.theplanet.com [67.18.179.85]

Trace complete.

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Pretty much. You can do what I did when they say its out of their control. Ask for a credit. Then they will say "out of our control". I say I pay you, you pay them and I want a credit! I pay you for complete serving its not my problem you are getting screwed. Be firm about it .

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