Larry Posted April 23, 2007 CID Share Posted April 23, 2007 ok hello everyone my Comcast tech man is coming over tomorrow and letting me rent the cable modem from Comcast but I already owned the modem ive bought it at bestbuy becouse I wanted too update my broadband speed to 8meg they couldnt do it becouse my Mac address was diffirent then my account number they couldnt fix the problem I was on the phone about 30 mins or so they said my cablemodem was on another account so I have no idea way I got my bill with my account number, but my cablemodem was on diffrent account ok should I buy another cablemodem or just rent it Quote Link to comment Share on other sites More sharing options...
rushonbye Posted April 24, 2007 CID Share Posted April 24, 2007 Neither, have them put your store bought cable modem on your account. If the phone rep can't help you have them escalate to a supervisor. Quote Link to comment Share on other sites More sharing options...
saygoodie Posted April 24, 2007 CID Share Posted April 24, 2007 That guy didn't know what he was talking about. Rushonbye is right. Quote Link to comment Share on other sites More sharing options...
Buntz Posted April 24, 2007 CID Share Posted April 24, 2007 I am using a modem that I brought from Bestbuy right now .All I had to do was call Comcast and give them the MAC number. Quote Link to comment Share on other sites More sharing options...
just- Posted April 30, 2007 CID Share Posted April 30, 2007 hi Larry been a few days so what did u do rent or buy ? and why did you choose that option ? Quote Link to comment Share on other sites More sharing options...
rushonbye Posted April 30, 2007 CID Share Posted April 30, 2007 That guy didn't know what he was talking about. Rushonbye is right. I work for a large cable Internet provider and I provision modems all the time. Quote Link to comment Share on other sites More sharing options...
Larry Posted May 1, 2007 Author CID Share Posted May 1, 2007 Just, its becouse my cable service charges $3.00 amonth and if I buy one they dont need too charge me anything... but the problem they have the newer model SB5120 and at my store they told carry newer models they only sells model SB5101 and SB5100 Quote Link to comment Share on other sites More sharing options...
tommie gorman Posted May 1, 2007 CID Share Posted May 1, 2007 Or you could have it in 3 days. http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&DEPA=0&Description=SB5120+Modem Quote Link to comment Share on other sites More sharing options...
Shug7272 Posted May 1, 2007 CID Share Posted May 1, 2007 Neither, have them put your store bought cable modem on your account. If the phone rep can't help you have them escalate to a supervisor. Quote Link to comment Share on other sites More sharing options...
Larry Posted May 1, 2007 Author CID Share Posted May 1, 2007 thanks for the link Tommie! Quote Link to comment Share on other sites More sharing options...
keetan Posted May 1, 2007 CID Share Posted May 1, 2007 I work for a large cable Internet provider and I provision modems all the time. Same here. Larry, where ever that cable modem mac is registered under is the account holder. Apparently in the past you weren't the account holder or it would have been moved. Nevertheless, you will want a DOCSIS 2.0 modem (Google 'docsis' and click on CableLabs). Don't buy a motorola surf board. Trust me on that. Buy a D-Link. They work best on cable operators' networks and mesh well with the CMTS. And it's best to own your cable modem, not your cable box. My ISP/Employer only contracts with 2 manufacurers of cable modems that I don't recommend anyway. They're all around $60 anyway. Dlink - DCM-202 I might add. Any ?'s Quote Link to comment Share on other sites More sharing options...
Larry Posted May 1, 2007 Author CID Share Posted May 1, 2007 no, Sir but thanks for the info! I will write down Dlink info, Quote Link to comment Share on other sites More sharing options...
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