anox195 Posted August 2, 2007 CID Share Posted August 2, 2007 Ran into some recent speed problems with my current provider, untill today I have been 100% pleased with Time Warner's Road Runner service (cable internet). I pay for a 5Mbps/384Kbps connection for about 49ish a month, give or take tax's. But logging on today, I noticed my ping and latency's were a bit high while gaming. Came here to check speeds, surely enuff my download speeds are crashing to the ground, and upload speeds are slow. 1st Download Test: :::::::::::::::::.. Download Stats ..::::::::::::::::: Download Connection is:: 544 Kbps about 0.5 Mbps (tested with 579 kB) Download Speed is:: 66 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2007/08/02 - 12:05pm Bottom Line:: 9X faster than 56K 1MB Download in 15.52 sec Tested from a 579 kB file and took 8.719 seconds to complete Download Diagnosis:: May need help : running at only 11.3 % of your hosts average (rr.com) D-Validation Link:: https://testmy.net/stats/id-FJK7A8R0L After seeing these results I attempted a upload test to see where my upload is at: :::::::::::::::::.. Upload Stats ..::::::::::::::::: Upload Connection is:: 204 Kbps about 0.2 Mbps (tested with 386 kB) Upload Speed is:: 25 kB/s Tested From:: https://testmy.net/ (Main) Test Time:: 2007/08/02 - 12:09pm Bottom Line:: 4X faster than 56K 1MB Upload in 40.96 sec Tested from a 386 kB file and took 15.485 seconds to complete Upload Diagnosis:: May need help : running at only 47.44 % of your hosts average (rr.com) U-Validation Link:: https://testmy.net/stats/id-34DY8TEGC EDIT: Did some ping tests with popular websites to check for packet loss. Here are the results: Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. D:Documents and SettingsToby>ping testmy.net Pinging testmy.net [74.52.182.125] with 32 bytes of data: Reply from 74.52.182.125: bytes=32 time=16ms TTL=51 Reply from 74.52.182.125: bytes=32 time=16ms TTL=51 Reply from 74.52.182.125: bytes=32 time=17ms TTL=51 Reply from 74.52.182.125: bytes=32 time=16ms TTL=51 Ping statistics for 74.52.182.125: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 16ms, Maximum = 17ms, Average = 16ms D:Documents and SettingsToby>ping google.com Pinging google.com [64.233.167.99] with 32 bytes of data: Reply from 64.233.167.99: bytes=32 time=72ms TTL=243 Request timed out. Reply from 64.233.167.99: bytes=32 time=69ms TTL=243 Request timed out. Ping statistics for 64.233.167.99: Packets: Sent = 4, Received = 2, Lost = 2 (50% loss), Approximate round trip times in milli-seconds: Minimum = 69ms, Maximum = 72ms, Average = 70ms In an attempt to troubleshoot the problem, I removed a coaxial splitter (thinking it would boost signal to the modem) Note: these tests were done modem to computer, I removed the router in an attempt to troubleshoot the problem. Also I have tried all the stickys, The above results are with firewall(s) off, and virus protection disabled. Before this, my speeds avg'd 4.9-5.1Mbps / 340's Kbps. Im thinking this is a signal problem on Time Warners end, because recently my modem has been losing connection with the send and recieve lights going off. Sometimes when I restart my modem the send light doensn't even light up, I have to play with the coaxial to get it to connect. If anyones got any suggestions about this problem, or any questions, dont hesitate to reply or send me a email at [email protected]. Thanks in advance. In the end, I'll most likely ending up showing up at Time Warner's office with a baseball bat. Quote Link to comment Share on other sites More sharing options...
Prodeus Posted August 2, 2007 CID Share Posted August 2, 2007 well if you are having to play with the coax line to get it to connect, it sounds like you may have a bad connection in one of your coax lines. If you have a bad connection, that could cause a loss of speed as well as problems connecting at all. Quote Link to comment Share on other sites More sharing options...
anox195 Posted August 2, 2007 Author CID Share Posted August 2, 2007 well if you are having to play with the coax line to get it to connect, it sounds like you may have a bad connection in one of your coax lines. If you have a bad connection, that could cause a loss of speed as well as problems connecting at all. Yeah, 80% of my thoughts were contributing to that, but after waiting a bit, my speeds have made there way back up to normal. Hrm, could one of my coax's be messing up, or was this just a technical problem with Time Warner? :::.. testmy.net test results ..::: Download Connection is:: 5027 Kbps about 5.03 Mbps (tested with 5983 kB) Download Speed is:: 614 kB/s Upload Connection is:: 364 Kbps about 0.4 Mbps (tested with 579 kB) Upload Speed is:: 44 kB/s Tested From:: https://testmy.net (Main) Test Time:: 2007/08/02 - 12:40pm D-Validation Link:: https://testmy.net/stats/id-N94R3OBYT U-Validation Link:: https://testmy.net/stats/id-RPSEN8CFI Lol, atleast the problem didn't last long, Time Warner is the first provider that I feel actually cares about customer satisfaction. I rate that their best quality, now if they start talking about upgrading speeds, I would be a happy camper, but they dominate the speeds in my area . Have been thinking about upgrading to the 8/768 package, but haven't needed the speeds for anything. Quote Link to comment Share on other sites More sharing options...
Prodeus Posted August 2, 2007 CID Share Posted August 2, 2007 well, if it is starting to work its way back up, then it may not be the coax, but don't completely discount that as the problem. A faulty connector can cause all kinds of really weird things to happen. It could also be a tech problem with them, but usually a tech problem will cause an outage, and if not that, the speeds would greatly drop and then come back full force, not slowly work there way back up, if that is what you are saying they did. When did it start slowing down and how long before it came back up. It is possible that they are using multiple fiber lines to run your whole area and if one of the major fiber lines got dropped, then everything could slow down, but you saying that messing with the coax line makes a difference, I would be concerned about that. And as far as being happy with Time Warner, we used to have time warner around us but we were one of the areas that just recently got handed over to comcast during that big switch. Time Warner was alright I thought till comcast came along. Now I was we had Time Warner back cause comcast royally sux. Spent 1.5 hours on the phone with them just to get a change made in there records. Turns out that they made the change 5 min into the phone call and just forgot that I was still on the line. Quote Link to comment Share on other sites More sharing options...
anox195 Posted August 2, 2007 Author CID Share Posted August 2, 2007 Wow, thats pretty bad on Comcasts side. But I only did about 4 tests, and connection came back at full force randomly. I moved into this home about 3 weeks ago, it was pre-wired so the Time Warner tech didn't look at any of the wiring. So im pretty sure theres a faulty connector somewhere along the line. I have the 3 package deal with them, digital tv, phone and internet. The only service that slowed down or noticed a drop of connection was my internet, tv and phone were both fine. But there has been some occasions where the phone doesn't receive a dial tone and simply messing with the coax brings it back up. When I get enough time, Ill replace all the coax in this home, untill then, im about 99.9% sure its a faulty connector. By the way, welcome to the forums Prodeus, if this is your first time here, I bid you welcome. Thanks for your support aswell. Quote Link to comment Share on other sites More sharing options...
anox195 Posted August 2, 2007 Author CID Share Posted August 2, 2007 Wow, after a check up to see that the speeds were still at normal, it seems I have run into the problem again. :::.. testmy.net test results ..::: Download Connection is:: 399 Kbps about 0.4 Mbps (tested with 386 kB) Download Speed is:: 49 kB/s Upload Connection is:: 346 Kbps about 0.3 Mbps (tested with 579 kB) Upload Speed is:: 42 kB/s Tested From:: https://testmy.net (Main) Test Time:: 2007/08/02 - 1:44pm D-Validation Link:: https://testmy.net/stats/id-OGDW6VT80 U-Validation Link:: https://testmy.net/stats/id-9SFZOV4TN If it could be a coaxial problem then why do the upload speeds not suffer? Quote Link to comment Share on other sites More sharing options...
mudmanc4 Posted August 2, 2007 CID Share Posted August 2, 2007 Sometimes when I restart my modem the send light doesn't even light up, I have to play with the coaxial to get it to connect.~ anox195 Definitely do something w/ that problem, if I were you, I would have a tech come out, and check the lines, they will replace this , and other faulty connection for you, w/ the new style compression fittings, they beat the heck out of the old crimp on's. On another note, I have TWC , and the speeds do vary from time to time as has been stated already. But you cannot diagnose anything other than the faulty connector at this point . Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted August 2, 2007 CID Share Posted August 2, 2007 anox195, it sounds like it could be on RR's end, so you may be interested in giving them a call. i wonder though what your modem levels look like. try hitting the modem diagnostic page in your browser: http://192.168.100.1 If you can hit that, check out your signals and levels and post em back here. Quote Link to comment Share on other sites More sharing options...
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