Jump to content
t_fox

Insight Sucks so bad

Recommended Posts

Wow - that is all I can say.  Speed was average at best.  I live in the south end of Louisville and I play online games from time to time.  I can't even play now - my ping is all over the place.  Anywhere from 70 ms 250 ms and then spikes to 700 or 800 ms sometimes.  Ridiculous.  I've rebooted the router and modem about 5 times - router is less than two months old. Check out my weak speeds.

share2-ROUGNML2K

Share this post


Link to post
Share on other sites

I live in Northern Kentucky and speeds were bad for the last couple weeks in prime time. My tracerts aren't so good either. The backbone they use to save money Level3 got to be the worst. Didn't have many ping problems when they were using ATT. I don't know about you but I used to be routed through Atlanta first, but now I'm routed through Chicago first now and gained two extra hops getting here to TMN. Right now my speed is normal for me.

:::.. Download Stats ..:::

Download Connection is:: 10862 Kbps about 10.9 Mbps (tested with 12160 kB)

Download Speed is:: 1326 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2007/11/28 - 6:35pm

Bottom Line:: 189X faster than 56K 1MB Download in 0.77 sec

Tested from a 12160 kB file and took 9.171 seconds to complete

Download Diagnosis:: Awesome! 20% + : 101.22 % faster than the average for host (insightbb.com)

D-Validation Link:: https://testmy.net/stats/id-CX40AUVW8

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.10) Gecko/20071115 Firefox/2.0.0.10 [!]

Tracing route to testmy.net [74.52.182.125]

over a maximum of 30 hops:

  1    7 ms    5 ms    11 ms  74-138-160-1.dhcp.insightbb.com [74.138.160.1]

  2    5 ms    9 ms    6 ms  74-128-22-109.dhcp.insightbb.com [74.128.22.109]

  3    11 ms    10 ms    8 ms  74-128-16-85.dhcp.insightbb.com [74.128.16.85]

  4    13 ms    11 ms    11 ms  74.128.8.233

  5    32 ms    20 ms    *    te-4-1.car2.Chicago2.Level3.net [4.71.250.1]

  6    22 ms    19 ms    19 ms  ae-31-51.ebr1.Chicago1.Level3.net [4.68.101.30]

  7    30 ms    21 ms    32 ms  ae-68.ebr3.Chicago1.Level3.net [4.69.134.58]

  8    42 ms    54 ms    52 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]

  9    54 ms    53 ms    53 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]

10    52 ms    52 ms    52 ms  ae-2.ebr2.Dallas1.Level3.net [4.69.132.106]

11    56 ms    55 ms    52 ms  ae-82-82.csw3.Dallas1.Level3.net [4.69.136.146]

12    53 ms    *        *    ae-34-89.car4.Dallas1.Level3.net [4.68.19.134]

13    49 ms    49 ms    51 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

14    50 ms    50 ms    52 ms  te9-2.dsr01.dllstx3.theplanet.com [70.87.253.14]

15    62 ms    52 ms    49 ms  72.fd.5746.static.theplanet.com [70.87.253.114]

16    53 ms    52 ms    53 ms  po2.car03.dllstx6.theplanet.com [12.96.160.37]

17    51 ms    50 ms    50 ms  7d.b6.344a.static.theplanet.com [74.52.182.125]

Trace complete.

Share this post


Link to post
Share on other sites

I imagine I used to routed through Atlanta first as well.  All I am saying is that we pay over $110 a month for cable and internet services.  It's pretty much a damn monopoly.  We have no other choices for internet - I'm 24 and very few people my age has a land line telephone nowadays.  So DSL is out of the question.  Anyways, here is my trace route to testmy.net

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    39 ms    38 ms    37 ms  74-129-64-1.dhcp.insightbb.com [74.129.64.1]

  3    99 ms  230 ms  649 ms  74-128-19-5.dhcp.insightbb.com [74.128.19.5]

  4  121 ms  106 ms    77 ms  74.128.8.233

  5  120 ms  371 ms    84 ms  te-4-1.car2.Chicago2.Level3.net [4.71.250.1]

  6  230 ms  146 ms    *    ae-32-52.ebr2.Chicago1.Level3.net [4.68.101.62]

  7    61 ms  188 ms    69 ms  ae-78.ebr3.Chicago1.Level3.net [4.69.134.62]

  8  155 ms    69 ms  127 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]

  9    79 ms    45 ms  123 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]

10  110 ms    71 ms    89 ms  ae-2.ebr2.Dallas1.Level3.net [4.69.132.106]

11    92 ms    84 ms    76 ms  ae-72-72.csw2.Dallas1.Level3.net [4.69.136.142]

12    *        *        *    Request timed out.

13    99 ms  268 ms    66 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

14    77 ms  378 ms  141 ms  te9-2.dsr01.dllstx3.theplanet.com [70.87.253.14

15  224 ms    96 ms    80 ms  72.fd.5746.static.theplanet.com [70.87.253.114]

16    72 ms    66 ms    66 ms  po1.car03.dllstx6.theplanet.com [12.96.160.5]

17    91 ms    71 ms    60 ms  7d.b6.344a.static.theplanet.com [74.52.182.125]

Trace complete.

It's ridiculous. 

Share this post


Link to post
Share on other sites

:::.. Download Stats ..:::

Download Connection is:: 10355 Kbps about 10.4 Mbps (tested with 12160 kB)

Download Speed is:: 1264 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2007/11/28 - 8:04pm

Bottom Line:: 181X faster than 56K 1MB Download in 0.81 sec

Tested from a 12160 kB file and took 9.62 seconds to complete

Download Diagnosis:: Awesome! 20% + : 91.79 % faster than the average for host (insightbb.com)

D-Validation Link:: https://testmy.net/stats/id-ASJIVHDBK

User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SV1; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04506; Windows-Media-Player/10.00.00.3990) [!]

my speed in north central indiana (soon to be comcast) I have always had consistent speeds.. only a few times have I noticed a slowdown

your bad latency times and speed can be many things---

1. scan for spyware/viruses/malware, etc

2. run a speedtest on another computer and compare

3. call insight and have them check your signal to you modem (you may have split your line too many times to multiple tv's)

Tracing route to testmy.net [74.52.182.125]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1

  2    7 ms    6 ms    6 ms  74-140-0-1.dhcp.insightbb.com [74.140.0.1]

  3    6 ms    6 ms    6 ms  74-132-0-189.dhcp.insightbb.com [74.132.0.189]

  4    7 ms    6 ms    8 ms  74.128.8.209

  5    18 ms    15 ms    13 ms  so-2-0-0.gar2.Chicago1.Level3.net [4.79.74.17]

  6    24 ms    17 ms    16 ms  ae-32-52.ebr2.Chicago1.Level3.net [4.68.101.62]

  7    18 ms    17 ms    17 ms  ae-78.ebr3.Chicago1.Level3.net [4.69.134.62]

  8    41 ms    49 ms    39 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]

  9    46 ms    39 ms    49 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]

10    59 ms    53 ms    53 ms  ae-2.ebr2.Dallas1.Level3.net [4.69.132.106]

11    62 ms    53 ms    53 ms  ae-92-92.csw4.Dallas1.Level3.net [4.69.136.150]

12    *        *      48 ms  ae-44-99.car4.Dallas1.Level3.net [4.68.19.198]

13    52 ms    49 ms    50 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

14    49 ms    48 ms    48 ms  te9-2.dsr01.dllstx3.theplanet.com [70.87.253.14]

15    48 ms    49 ms    51 ms  72.fd.5746.static.theplanet.com [70.87.253.114]

16    76 ms    77 ms    76 ms  po2.car03.dllstx6.theplanet.com [12.96.160.37]

17    49 ms    50 ms    48 ms  7d.b6.344a.static.theplanet.com [74.52.182.125]

Trace complete.

C:UsersAdministrator>ping testmy.net

Pinging testmy.net [74.52.182.125] with 32 bytes of data:

Reply from 74.52.182.125: bytes=32 time=48ms TTL=50

Reply from 74.52.182.125: bytes=32 time=49ms TTL=50

Reply from 74.52.182.125: bytes=32 time=48ms TTL=50

Reply from 74.52.182.125: bytes=32 time=48ms TTL=50

Ping statistics for 74.52.182.125:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 48ms, Maximum = 49ms, Average = 48ms

also ping your modem and router.. post those also

C:UsersAdministrator>ping 192.168.100.1                      (MODEM)

Pinging 192.168.100.1 with 32 bytes of data:

Reply from 192.168.100.1: bytes=32 time<1ms TTL=63

Reply from 192.168.100.1: bytes=32 time<1ms TTL=63

Reply from 192.168.100.1: bytes=32 time<1ms TTL=63

Reply from 192.168.100.1: bytes=32 time<1ms TTL=63

Ping statistics for 192.168.100.1:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:UsersAdministrator>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:

Reply from 192.168.0.1: bytes=32 time<1ms TTL=64

Reply from 192.168.0.1: bytes=32 time<1ms TTL=64

Reply from 192.168.0.1: bytes=32 time<1ms TTL=64

Reply from 192.168.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.0.1:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

And remember, i'm on a router with 7 computers online. I love insightbb.... i'm excited for comcast to come here Dec 31st also

good luck!!!

Tim Pawlak

Share this post


Link to post
Share on other sites

I will  run a free online scan tonight when I am sleeping - I will try TrendMicro's Housecall.  I do however have Symantec Antivirus that scans every night when I am sleeping and haven't seen it detect anything for a long time.  I guess I need to call Insight, even though I know they won't say or do a thing about it.

OK - Here are the stats on my roommates computer.  He has wireless and connects to the router in my room. 

::.. testmy.net test results ..:::

Download Connection is:: 1403 Kbps about 1.4 Mbps (tested with 1496 kB)

Download Speed is:: 171 kB/s

Upload Connection is:: 396 Kbps about 0.4 Mbps (tested with 748 kB)

Upload Speed is:: 48 kB/s

Tested From:: https://testmy.net (Main)

Test Time:: 2007/11/28 - 8:40pm

D-Validation Link:: https://testmy.net/stats/id-WTURJZA9H

U-Validation Link:: https://testmy.net/stats/id-XM9TIBZY0

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.0.12) Gecko/20070508 Firefox/1.5.0.12 [!]

Here are my stats to my modem:

Pinging 192.168.1.3 with 32 bytes of data:

Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

Reply from 192.168.1.3: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.3:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

Here are my stats to my router:

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Reply from 192.168.1.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.1:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

Thanks for the replies. 

Share this post


Link to post
Share on other sites

It looks good to me. I have the triple play and only pay $110.62 a month. Have them out and check the from the poll to your computer. I've had everything replaced from the poll to the computer and all the TV's. I complained a lot until it was all fixed. Write a letter to Mr. Willner and complain and I'll bet someone will take care of you. I even got my cable price dropped from $44.95 to $30.00. Its worth a shot. Just be nice but complain!

Michael Willner

E-mail Address(es):

  [email protected]

Edit: spelling

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...