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740k bps dl with only 4kb ps ul (Verizon)

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Ok, I have spent all day searching, Googling, reading, and attempting to figure out what is wrong, and cant seem to figure this out. I am on Windows XP Home Edition and have Verizon DSL base DSL plan. It seemed to work fine when we first got it 3 weeks ago but starting about 2 weeks ago it seemed to get worse and now its just horrible. I have done everything Verizon recommends including:

checking all filters, connections, etc

running defrag, cleaning up cache/history

resetting modem

rebooting laptop

After two calls to them we have tried running in safe mode, disabling the firewall, and removing AVG altogether. They seem to think that after all this its a PC issue and not on them. At first both techs were reporting issues on their end, but after being on the phone a certain amount of time they seemed to conclude it was not an issue on their end. The last guy suggested a port being used by some sort of malware/virus, etc. I have ran AVG, Spybot and Adaware but come up with nothing.

I dont do any file sharing (limewire, mule, etc) I try not to click on anyhting I shouldnt, and I try to keep the computer maintained with regular clean up and decent protection. It just seems odd the DSL seemed to do ok at first but now basically doesnt work at all. It wont even finish a speed test on Speakeasy, does the download but wont start the upload, and Speedtest.net is where it shows a 4k bps if it even works at all.

How do you check/monitor ports? Would a hijackthis report help? Am I missing files or registry?

I greatly appreciate anyones insight on this :)

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Ok, I have spent all day searching, Googling, reading, and attempting to figure out what is wrong, and cant seem to figure this out. I am on Windows XP Home Edition and have Verizon DSL base DSL plan. It seemed to work fine when we first got it 3 weeks ago but starting about 2 weeks ago it seemed to get worse and now its just horrible. I have done everything Verizon recommends including:

checking all filters, connections, etc

running defrag, cleaning up cache/history

resetting modem

rebooting laptop

After two calls to them we have tried running in safe mode, disabling the firewall, and removing AVG altogether. They seem to think that after all this its a PC issue and not on them. At first both techs were reporting issues on their end, but after being on the phone a certain amount of time they seemed to conclude it was not an issue on their end. The last guy suggested a port being used by some sort of malware/virus, etc. I have ran AVG, Spybot and Adaware but come up with nothing.

I dont do any file sharing (limewire, mule, etc) I try not to click on anyhting I shouldnt, and I try to keep the computer maintained with regular clean up and decent protection. It just seems odd the DSL seemed to do ok at first but now basically doesnt work at all. It wont even finish a speed test on Speakeasy, does the download but wont start the upload, and Speedtest.net is where it shows a 4k bps if it even works at all.

How do you check/monitor ports? Would a hijackthis report help? Am I missing files or registry?

I greatly appreciate anyones insight on this :)

A few questions come to mind:  How long has your modem been online?  Do you keep your modem near any other electronic devices (ie. monitor, TV, router, computer)?  Are you connecting wirelessly with your laptop to a router?  What are your laptop stats?  What kind of router are you using?  Did you buy it new or refurbished?  Can you show me a traceroute:

(from cmd)

tracert testmy.net -d

and also a 50 hop ping (from cmd)

ping testmy.net -n 50

I need to see something with some consistency rather than snapshots of your network state.  I'd love to help you out.  Let me know if you have any questions.

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How long has your modem been online? I got the modem 3 weeks ago with my install package from Verizon. It has been reset a few times and turned on/off NUMEROUS times to try and get it to work better.

Do you keep your modem near any other electronic devices (ie. monitor, TV, router, computer)? The modem is within two feet of the laptop, but it worked fine at first. I can move it away if you think that is an issue.

Are you connecting wirelessly with your laptop to a router? I was, but since trying to troubleshoot I decided it best to hook directly via ethernet cable.

What are your laptop stats?  Im at work right now, but I will get that for you asap.

What kind of router are you using? I will get that info later today.

Did you buy it new or refurbished? New. 

Can you show me a traceroute:

(from cmd)

tracert testmy.net -d

and also a 50 hop ping (from cmd)

ping testmy.net -n 50

I need to see something with some consistency rather than snapshots of your network state.  I'd love to help you out.  Let me know if you have any questions.

I am totally lost on that, but I follow instructions well :)

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Sorry, I wasn't very clear. To access "CMD" click start > run > and type cmd in the "Open:" field. This will bring you to the command prompt (like MSDOS). Then try the commands I put above, ping and traceroute. You can copy from CMD by right-clicking the screen and choosing "Mark". This allows you to highlight text. Then press enter to copy the highlighted text so you can paste back here.

Welcome, btw, to TMN!

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Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:Documents and SettingsOwner>tracert testmy.net -d

Tracing route to testmy.net [74.52.182.125]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    39 ms    *      37 ms  10.13.15.1

  3  148 ms    49 ms    36 ms  130.81.36.172

  4    44 ms    44 ms    *    130.81.20.120

  5    44 ms    44 ms    43 ms  152.63.36.201

  6    *      44 ms    44 ms  152.63.41.153

  7    52 ms    44 ms    43 ms  192.205.32.49

  8    83 ms    83 ms    82 ms  12.123.8.106

  9    85 ms    85 ms    83 ms  12.122.10.30

10    83 ms    85 ms    83 ms  12.122.10.90

11    83 ms    83 ms    82 ms  12.122.100.109

12    83 ms    *      83 ms  12.87.41.150

13    84 ms    *      84 ms  70.87.253.30

14    84 ms    *      83 ms  70.87.253.118

15    85 ms    86 ms    85 ms  12.96.160.5

16    82 ms    82 ms    82 ms  74.52.182.125

Trace complete.

C:Documents and SettingsOwner>ping testmy.net -n 50

Pinging testmy.net [74.52.182.125] with 32 bytes of data:

Reply from 74.52.182.125: bytes=32 time=85ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Request timed out.

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Request timed out.

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=85ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=85ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=85ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Request timed out.

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Request timed out.

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=85ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=85ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=85ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Reply from 74.52.182.125: bytes=32 time=84ms TTL=52

Reply from 74.52.182.125: bytes=32 time=83ms TTL=52

Ping statistics for 74.52.182.125:

    Packets: Sent = 50, Received = 46, Lost = 4 (8% loss),

Approximate round trip times in milli-seconds:

    Minimum = 83ms, Maximum = 85ms, Average = 83ms

My laptop is a Gateway mx3215 1.40 GHz with 192mb ram. I took it over to the office today where we just got the same DSL setup from Verizon, and it pulled 740 download and 130 upload speeds. I would assume by this it eliminates any issues with the laptop/operating system? I have checked all the lines/filters in the house, and just tried a different jack but it didnt help.

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The ping is showing consistent packet loss, and the router is pointing to an issue with the connection between your router (on the first hop) and your modem (on the 2nd).  Are you able connect directly to the modem via ethernet and perform the same tests again for comparison?

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They seem to think that after all this its a PC issue and not on them.

i've had verizon DSL for awhile. i have not had any problems with my connection except when the phone lines were torn down by a tree.

the only real problem, if you want to call it that, is i live about a mile from the telephone exchange. i pay for a 3mbps connection. my download speed is anywhere from 1mbps to 2.8mbps. it averages about 2.5mbps.

and then there is tech support. i must admit that verizon tech support is, well, different than most.

all in all, i would recommend verizon DSL.

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Im not using my router, I have my laptop connected directly to the modem.

My apologies. This is how I interpret your traceroute:

1 <1 ms <1 ms <1 ms 192.168.1.1 [router]

2 39 ms   *   37 ms 10.13.15.1 [modem]

If that's not the case, I'd give your ISP a call to investigate the packet loss early in the route out from your PC.

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