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What to Do?


t_fox

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So I guess the slow speeds I was getting was because of the router - doesn't make sense to me.  Here is my tracert with the router connected

Tracing route to testmy.net [74.52.182.125]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1

  2    20 ms    38 ms    19 ms  74-129-64-1.dhcp.insightbb.com [74.129.64.1]

  3  224 ms  272 ms  249 ms  74-128-19-5.dhcp.insightbb.com [74.128.19.5]

  4  355 ms  231 ms  208 ms  74.128.8.233

  5  233 ms  1649 ms  292 ms  te-4-1.car2.Chicago2.Level3.net [4.71.250.1]

  6  240 ms  204 ms  287 ms  ae-32-52.ebr2.Chicago1.Level3.net [4.68.101.62]

  7  234 ms  433 ms  271 ms  ae-78.ebr3.Chicago1.Level3.net [4.69.134.62]

  8  333 ms  374 ms  375 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]

  9  436 ms  497 ms  435 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]

10  275 ms  290 ms  469 ms  ae-2.ebr2.Dallas1.Level3.net [4.69.132.106]

11  232 ms  214 ms  251 ms  ae-72-72.csw2.Dallas1.Level3.net [4.69.136.142]

12  343 ms  260 ms  370 ms  ae-24-79.car4.Dallas1.Level3.net [4.68.19.70]

13  198 ms  212 ms  199 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

14  310 ms  189 ms  221 ms  te7-2.dsr02.dllstx3.theplanet.com [70.87.253.26]

15  210 ms  212 ms  344 ms  7a.fd.5746.static.theplanet.com [70.87.253.122]

16  228 ms  258 ms  197 ms  po1.car03.dllstx6.theplanet.com [12.96.160.5]

17  210 ms  215 ms  139 ms  7d.b6.344a.static.theplanet.com [74.52.182.125]

Trace complete.

And here is the tracert with no router - directly connected Ethernet cable to my PC.

Tracing route to testmy.net [74.52.182.125]

over a maximum of 30 hops:

  1    28 ms    60 ms    50 ms  74-129-64-1.dhcp.insightbb.com [74.129.64.1]

  2    38 ms    82 ms    43 ms  74-128-19-5.dhcp.insightbb.com [74.128.19.5]

  3    18 ms    15 ms    18 ms  74.128.8.233

  4    42 ms    20 ms    39 ms  te-4-1.car2.Chicago2.Level3.net [4.71.250.1]

  5    39 ms    46 ms    16 ms  ae-32-52.ebr2.Chicago1.Level3.net [4.68.101.62]

  6    40 ms    35 ms    22 ms  ae-78.ebr3.Chicago1.Level3.net [4.69.134.62]

  7    68 ms    53 ms    71 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]

  8    63 ms    48 ms    72 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]

  9    71 ms    72 ms    73 ms  ae-2.ebr2.Dallas1.Level3.net [4.69.132.106]

10    53 ms    51 ms    53 ms  ae-72-72.csw2.Dallas1.Level3.net [4.69.136.142]

11    90 ms    58 ms  115 ms  ae-24-79.car4.Dallas1.Level3.net [4.68.19.70]

12    57 ms    63 ms    68 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

13    57 ms    49 ms    80 ms  te7-2.dsr01.dllstx3.theplanet.com [70.87.253.10]

14    48 ms    58 ms    93 ms  7a.fd.5746.static.theplanet.com [70.87.253.122]

15    99 ms    69 ms    52 ms  po2.car03.dllstx6.theplanet.com [12.96.160.37]

16    51 ms    85 ms    74 ms  7d.b6.344a.static.theplanet.com [74.52.182.125]

Trace complete.

My roommates were not home when I had the router up, therefore they were not using the Internet.  Any ideas of what to do?  Router is two or three months old.  Thanks.

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I live in Northern Kentucky. Where are you doing your tracert from?

Tracing route to testmy.net [74.52.182.125]

over a maximum of 30 hops:

  1    6 ms    6 ms    7 ms  74-138-160-1.dhcp.insightbb.com [74.138.160.1]

  2    7 ms    8 ms    5 ms  74-128-22-109.dhcp.insightbb.com [74.128.22.109]

  3    8 ms    8 ms    9 ms  74-128-16-85.dhcp.insightbb.com [74.128.16.85]

  4    12 ms    12 ms    11 ms  74.128.8.233

  5    19 ms    19 ms    20 ms  te-4-1.car2.Chicago2.Level3.net [4.71.250.1]

  6    27 ms    18 ms    20 ms  ae-31-51.ebr1.Chicago1.Level3.net [4.68.101.30]

  7    24 ms    26 ms    29 ms  ae-68.ebr3.Chicago1.Level3.net [4.69.134.58]

  8    52 ms    52 ms    54 ms  ae-3.ebr2.Denver1.Level3.net [4.69.132.61]

  9    48 ms    53 ms    54 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37]

10    59 ms    53 ms    54 ms  ae-2.ebr2.Dallas1.Level3.net [4.69.132.106]

11    55 ms    52 ms    54 ms  ae-82-82.csw3.Dallas1.Level3.net [4.69.136.146]

12    57 ms    63 ms    59 ms  ae-34-89.car4.Dallas1.Level3.net [4.68.19.134]

13    52 ms    51 ms    50 ms  THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

14    51 ms    51 ms    50 ms  te9-2.dsr02.dllstx3.theplanet.com [70.87.253.30]

15    51 ms    49 ms    50 ms  7e.fd.5746.static.theplanet.com [70.87.253.126]

16    50 ms    52 ms    51 ms  po2.car03.dllstx6.theplanet.com [12.96.160.37]

17    49 ms    49 ms    50 ms  7d.b6.344a.static.theplanet.com [74.52.182.125]

Trace complete.

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  • 3 weeks later...

How do I know if I am having line problems?  Do I have to call Insight and ask.  If so, I am not looking forward to that - they will give me the run around like always.  There is no firmware update for my router, so it shouldn't be my router.  Like I said the router was bought in September. 

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