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Please help me! Upgraded to Alltels DSL Ultra, SO SLOW!


Ben16

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  Hey, ive been around the forum once or twice.  And im having major problems, I had Alltels Tier 1 service for awhile now 1.5mb/384 i cant complain.  Good speed, was getting on average 1.3mbs down and 370 up.  So i saw they got this new DSL Ultra which is 3.0/384 for the same price i pay now! so i called and they told me they would upgrade me no problem, well i called today becuase i noticed my internet was very slow, i was seeing if they were upgrading it or working on my line, and they said it would be up and running at 3.0 by 7:00 pm.  So i went to work, came home at 10 oclock ran a speed test and im at 500kbs!! what the heck, thought it was a fluke, ran the speed test for download about 10 times now and average from 100kbs-1000 max for my download, what the heck is going on! 

Heres a traceroute to testmy.net i ran

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

C:Documents and SettingsOwner>tracert testmy.net

Tracing route to testmy.net [67.19.36.6]

over a maximum of 30 hops:

  1    2 ms    2 ms    2 ms  192.168.1.1

  2    2 ms    2 ms    2 ms  192.168.254.254

  3    31 ms    30 ms    31 ms  stmypa-7200-1.alltel.net [151.213.9.16]

  4    *        *        *    Request timed out.

  5    *        *        *    Request timed out.

  6    *        *        *    Request timed out.

  7    *        *        *    Request timed out.

  8    *        *        *    Request timed out.

  9    *        *        *    Request timed out.

10    *        *        *    Request timed out.

11    *        *        *    Request timed out.

12    *        *        *    Request timed out.

13    *        *        *    Request timed out.

14    *        *        *    Request timed out.

15    *        *        *    Request timed out.

16    *        *        *    Request timed out.

17    *        *        *    Request timed out.

18    *        *        *    Request timed out.

19    *        *        *    Request timed out.

20    *        *        *    Request timed out.

21    *        *        *    Request timed out.

22    *        *        *    Request timed out.

23    *        *        *    Request timed out.

24    *        *        *    Request timed out.

25    *        *        *    Request timed out.

26    *        *        *    Request timed out.

27    *        *        *    Request timed out.

28    *        *        *    Request timed out.

29    *        *        *    Request timed out.

30    *        *        *    Request timed out.

Trace complete.

PLEASE help me i wanna be at 3.0mbs, heck im slower then my old Tier 1 speed of 1.5!

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