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DW6000 Speeds..... HELP!! plz


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Has anyone had any luck convincing support to change your transponder frequency?

Once while I was still on my DW4000, I had trouble and they changed me from SatMex5 at 1160 or something to 1250? maybe? Speeds went wild.

I was getting the speeds posted by most DW4000 users on here and uploads in the 200's

Then came the dreaded DW6000. This one is on 1090. I tried to trick it by forcing a recommision, but didn't work.

Level 1 support played dumb. (Imagine that??)

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Yep-  Just did,  for the 2nd time.  I am now on H1,  1410 Mhz

Same if not slower. 

After 3 hours on the phone I had to sign up again,  now my email is gone all my users need to be set up again and I get an error message after mtt email is checked. :shock:

No way am I callin them back.  I got 1 email addy to work.  I will see how the speeds go.

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Joe Otto....  they changed my transponder the other day...  Satmex5 1260 to 1130 and for about 8 hours my speeds were great.  I was pleased..... then the next day, back to where I was to begin with.  On the phone again.... 

Well today I called direchell support again.....  to change back to my DW4000 that I was assured I could do yesterday....  oh noooooooooo  they want $300 to cancel the 15 month contract that I committed to.  Lets just say that poor lil girl got an ear ful!!!!  omg I was soooo mad.  I quoated every single web page I could find on Direcway saying they GARENTEED the same speeds with DW6000 that you had with DW4000.  She wouldn't budge.  But I was not about to hang up just yet.... so I went on and on about false advertising and by the time I was done... I was litterally yelling.  Oh I was sooooooo mad!!  Then she said well I am gonna have our advanced tech from billing (whatever the heck that is) call you tomorrow at 6:30pm central time so that he can get your speeds back up for you.  Well ummm I went off again.  I asked her.... so when that doesn't work, you will let me go back to my DW4000?  She never gave me a direct answer and I asked several times..... she just kept saying that she had all the confidence in the world with David and he would get it fixed.....  we will see!  I am very seriously considering just going back to my $10 a month dialup and sayin to hell with direcway.... at least with dialup I can surf the net!

Oh and the other day when they changed my transponder.....  we lost all of our email accounts... Had to set them all up again.... what a pain the rump this DW6000 has turned out to be.,... and just think.... I paid them $250 to screw me!  and it didn't even feel good!  :angry5:

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every body keeps saying there is a thirty day garuntee or trial period. what does it cover if it doesnt allow you to cancel or chage back to your old modems without paying direcway a fee again.Its not like you are cancelling your service you are only changing modems. I know there is a fee if you cancel your agreement before the time is up but you are not canceling you are just changing modems.

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:::.. Upload Stats ..:::

Connection is:: 10 Kbps about 0 Mbps (tested with 97 KB)

Upload Speed is:: 1 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Thu Feb 24 21:41:01 CST 2005

Bottom Line:: 0X faster than 56K 1MB upload in 1024 sec

Diagnosis: May need help : running at only 23.81 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/id-08CJAOBRL

This is just plain ridiculous..... there has got to be something I can do.  Surely they do not expect us to use this crap!  omg  I get faster download speeds on dialup...... in fact, I am gonna try it.....  will post dialup results on download.

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I am currently conncted via dialup..... not direcway!! 

:::.. Upload Stats ..:::

Connection is:: 25 Kbps about 0 Mbps (tested with 97 KB)

Upload Speed is:: 3 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Thu Feb 24 21:45:06 CST 2005

Bottom Line:: 0X faster than 56K 1MB upload in 341.33 sec

Diagnosis: May need help : running at only 8.31 % of your hosts average (swbell.net)

Validation Link:: https://testmy.net/id-2YITPN7FU

My upload is more then twice as fast as with DW6000!  Oh this just totally ticks me off all over again!!!!

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Jewelz_tx....whats the problem.......the site is working perfectly......it says......Diagnosis: May need help : running at only 23.81 % of your hosts average (direcpc.com)

I've gotten use to it .......and admit it ....I need help.......(to stay with these fools)

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OK everybody that is having speed problems try this utility.

It helped me and is one of the only tweaks that seems to have helped that i have tested.

No grantees that it will help you.

Try running this utility ...set it to "extreme" & check optimal settings box at bottom and see if it makes any kind of difference at all.

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I make a concerted effort NOT to call Dway Support. I don't have time to be on the phone for two hours. I have an outstanding DHCP issue with my DW6000 that I simply gave up on and bought a router to do DHCP.

Right now, except for in the evenings, I have no issues really with download speeds. And, compared to what you guys are seeing, I am not going to bitch too much about my upload:

:::.. Download Stats ..:::

Connection is:: 993 Kbps about 1 Mbps (tested with 2992 KB)

Download Speed is:: 121 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Fri Feb 25 06:10:41 EST 2005

Bottom Line:: 18X faster than 56K 1MB download in 8.46 sec

Diagnosis: Awesome! 20% + : 22.44 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/id-O4BI1ZLY7

:::.. Upload Stats ..:::

Connection is:: 37 Kbps about 0 Mbps (tested with 579 KB)

Upload Speed is:: 4 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Fri Feb 25 06:15:41 EST 2005

Bottom Line:: 1X faster than 56K 1MB upload in 256 sec

Diagnosis: May need help : running at only 88.1 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/id-D56O13P4U

This download speed is slow for me. I have been running in the 70-90Kbps range since I applied The Reverend's tweaks.

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Jewelz

Here is your 30 day return policy http://legal.DirecWay.com/index.html#terms

And there is no advanced tech from billing but there is advanced tech .

They have level 1- level 2- level 3 tech support, level 1 is the one you talked to and level 2 is the one that WILL NOT BE CALLING YOU BACK.

My point exactly.  I talked to Level I for 2 hours.....then level 2 every night this week for at least an hour.. all on the same case number.  They finally said tht an engineer (I would assume is level III) would call me withing 72 hours.  Has not happened yet!  Last night was on the phone again for 2 hours, first with billing who refuse to let me go back to my DW4000 and then to level II tech support again and back to billing who told me that David from Advance Tech supoort for billing would call me tonight at 6:30pm central time and would have my speeds back up.  am I doubtful?  you betcha I am!!!!  I hate myself for downgrading to this crap!!!! 

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I make a concerted effort NOT to call Dway Support. I don't have time to be on the phone for two hours. I have an outstanding DHCP issue with my DW6000 that I simply gave up on and bought a router to do DHCP.

Right now, except for in the evenings, I have no issues really with download speeds. And, compared to what you guys are seeing, I am not going to bitch too much about my upload:

:::.. Download Stats ..:::

Connection is:: 993 Kbps about 1 Mbps (tested with 2992 KB)

Download Speed is:: 121 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Fri Feb 25 06:10:41 EST 2005

Bottom Line:: 18X faster than 56K 1MB download in 8.46 sec

Diagnosis: Awesome! 20% + : 22.44 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/id-O4BI1ZLY7

:::.. Upload Stats ..:::

Connection is:: 37 Kbps about 0 Mbps (tested with 579 KB)

Upload Speed is:: 4 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Fri Feb 25 06:15:41 EST 2005

Bottom Line:: 1X faster than 56K 1MB upload in 256 sec

Diagnosis: May need help : running at only 88.1 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/id-D56O13P4U

This download speed is slow for me. I have been running in the 70-90Kbps range since I applied The Reverend's tweaks.

I would be tickled pink if I had your speeds right now!!!  My download will barely get over 200 and last night, the upload was at it all time highest..... 10!!!  Dialup was 25, which I was connected at 24.0Kbps!  That just ain't right I tell ya!!

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Jewelz,

What tweaks have you tried on yours?

Have you checked your cross-pol numbers?

I have done everything listed on this forum as for tweaks...  Nothing touches it.  The only hope I had was the night they changed my transdponder to SatMex5 1130.  900 avg download and 240 avg upload.  But well that didn't last long! 

And no, I don't think I have tried cross-pol numbers cuz I have no idea what that is.  lol

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Sounds like everybody has the same problem. My problem is that when i start a download from FilePlanet. it starts out at over a 100k download then it drops like a rock after a minute or so to 3-5k. then it stays like that unless i pause it and wait for awhile before resuming. This problem has just started recently. I have tried the TCPOptimizer. to no avail. So does anybody else have this problem ? I would appreciate any help.

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Even on DW4000 I had that problem.  I think that is typical though...... ain't it? I mean for all broadbands... not just satellite... right?  Started off high 100 or so then drop to about 20 something.  I never went much lower then that unless I was downloading from someone on a slow connection. 

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:::.. Download Stats ..:::

Connection is:: 1026 Kbps about 1 Mbps (tested with 579 KB)

Download Speed is:: 125 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Fri Feb 25 17:36:49 CST 2005

Bottom Line:: 18X faster than 56K 1MB download in 8.19 sec

Diagnosis: Awesome! 20% + : 25.74 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/id-5TVID9NPO

OMG!!!!!  What happened????????  oh wow!  I am impressed!!  LOL  What did I do?  so I can do it all the time?  lol  Going to try upload test too..... LOL

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:::.. Upload Stats ..:::

Connection is:: 37 Kbps about 0 Mbps (tested with 97 KB)

Upload Speed is:: 4 KB/s

Tested From:: http://www.testmy.net/

Test Time:: Fri Feb 25 17:39:53 CST 2005

Bottom Line:: 1X faster than 56K 1MB upload in 256 sec

Diagnosis: May need help : running at only 88.1 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/id-82YGWV1N3

Not nearly as impressive, but better then it has been.

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