Slow Dl Speed Through Sbc Dsl - - Looking For Help!

[eman0531]

Hey all - - my internet connection has really deteriorated over the last couple week it seems. It never has been all that fantastic when compared to their advertised speed, but it has been tolerable. As you'll see in my testmy.net download test results somethings fishy. Counting on you guys to get me back up and running!

testmy.net smarttest download resuts:

:::.. Download Stats ..:::

Download Connection is:: 214 Kbps about 0.2 Mbps (tested with 512 kB)

Download Speed is:: 26 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2010-08-14 16:09:48 GMT

Bottom Line:: 4X faster than 56K 1MB Download in 39.38 sec

Tested from a 512 kB file and took 19.602 seconds to complete

Download Diagnosis:: May need help : You are only running at 6% of your hosts average (sbcglobal.net)

D-Validation Link:: https://testmy.net/stats/id-95TQXDYER

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 ( .NET CLR 3.5.30729) [!]

Pertinent Info:

Gateway NV52 Laptop (using wifi connection at 54 mps)

Windows 7

SBC DSL package is advertised at 3.0 mbps

PC Tools Spyware Doctor w/ Antivirus

Location: Missouri

Other than internet speed, PC is performing as expected.

Not sure what additional information is needed, but will be actively monitoring this post to reply to any questions.

Thanks in advance!

[zalternate]

Are you testing plugged into your modem or Wirelessly?

[eman0531]

Are you testing plugged into your modem or Wirelessly?

Currently testing wirelessly, will connect through modem and post scores shortly.

These are my results when directly plugged into my modem (no router):

:::.. Download Stats ..:::

Download Connection is:: 215 Kbps about 0.2 Mbps (tested with 512 kB)

Download Speed is:: 26 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2010-08-14 17:04:08 GMT

Bottom Line:: 4X faster than 56K 1MB Download in 39.38 sec

Tested from a 512 kB file and took 19.505 seconds to complete

Download Diagnosis:: May need help : You are only running at 6% of your hosts average (sbcglobal.net)

D-Validation Link:: https://testmy.net/stats/id-60KYMOPRZ

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 ( .NET CLR 3.5.30729) [!]

[zalternate]

If you have the filters on the phone plugs, you could unplug them(so only DSL modem is plugged in). And see if any difference.

What were your regular speeds? And have you rebooted the modem lately?

Your speed tests show you have gotten reset to a particular lower speed for some reason.

You could also install and quick scan with MalWareBytes. Free version. But if there was any junk, it should cause the speeds to fluctuate a bit.

MalwareBytes. Anti-Malware. download and update and scan.

http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol&cdlPid=10896905

[eman0531]

If you have the filters on the phone plugs, you could unplug them(so only DSL modem is plugged in). And see if any difference.

What were your regular speeds? And have you rebooted the modem lately?

Your speed tests show you have gotten reset to a particular lower speed for some reason.

You could also install and quick scan with MalWareBytes. Free version. But if there was any junk, it should cause the speeds to fluctuate a bit.

MalwareBytes. Anti-Malware. download and update and scan.

http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?tag=mncol&cdlPid=10896905

I removed the filter from the wall socket and retested and got the following results:

:::.. Download Stats ..:::

Download Connection is:: 1317 Kbps about 1.3 Mbps (tested with 1536 kB)

Download Speed is:: 161 kB/s

Tested From:: https://testmy.net/ (Main)

Test Time:: 2010-08-14 18:01:04 GMT

Bottom Line:: 23X faster than 56K 1MB Download in 6.36 sec

Tested from a 1536 kB file and took 9.551 seconds to complete

Download Diagnosis:: May need help : You are only running at 34% of your hosts average (sbcglobal.net)

D-Validation Link:: https://testmy.net/stats/id-1QH6WNP40

User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 ( .NET CLR 3.5.30729) [!]

I'm surprised that the speed increased so much by simply removing the filter. I had reset my modem and router before coming to the forums for help also.

I just ran malewarebytes as well with these results:

Registry Data Items Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_ShowSearch (Hijack.StartMenu) -> Bad: (0) Good: (1) -> No action taken.

If there is any more that you think can be done to increase my speed I'd greatly appreciate any help you offer. Either way, thanks a bunch for your help so far!

Prior to the last couple of weeks, I'd say I was generally averaging close to 1.3 mbps.

[zalternate]

Those little 'filters for the phone' can fail sometimes and cause issues. So your modem set itself to operate at the best stable speed it could, due to the bad filter for the phone.

I have a POTS(plain old telephone service) splitter in my Demarc(gray box for service from pole) where the lines come into the house. So I don't need filters on every phone. And if there is any issues, I can plug in outside and it bypasses all the phone lines in the house to automatically rule out any house wiring issues.

Edited August 14, 2010 by zalternate

[Gib4500]

If your on at&t dsl pro package you should be getting 2.5-2.6Mb download speed. I also have the pro package as a backup to my cable internet. I would call in and complain or post in at&t direct forum over at dslreports.com If you have any questions just let me know.