Slow Speeds

[SeanNeumann]

Hi to all!

I was hoping I could get some user based help, as my ISP is saying there is no problem. I am currently on a 60 / 5 plan, however, I can only actually receive that speed from servers that there are not many hops to. Now I know there will be some overhead lost, but I am seeing 60/5 go down to, at its worst 5/1. I will usually hover in the 30 - 45 down range, and 1.5 - 3.5 up range. Hardware I had was a sb6120 modem, just recently replaced with cisco dpc3010. My router is the netgear wndr3700, running the latest firmware. Any help would be much appreciated!

[xs1]

Generally charter is a prettygood ISP. What kind of speeds do you get here? Whats your trace to us?

[SeanNeumann]

Generally charter is a prettygood ISP. What kind of speeds do you get here? Whats your trace to us?

Thanks for the reply!

Not any better then anywhere else I test to;

I have no idea were to start with this one, everything on my end checks out fine.

[SeanNeumann]

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.


C:\Users\Sean>tracert testmy.net


Tracing route to testmy.net [174.120.187.140]

over a maximum of 30 hops:


  1     2 ms    <1 ms    <1 ms  192.168.1.1

  2     7 ms    10 ms     9 ms  10.128.128.1

  3     9 ms     7 ms     7 ms  csw02fdlcwi-gbe-9-17.fdlc.wi.charter.com [96.34.20.114]

  4     8 ms     7 ms    11 ms  96-34-20-254.static.unas.wi.charter.com [96.34.20.254]

  5    18 ms    23 ms    23 ms  crr02euclwi-tge-0-5-0-2.eucl.wi.charter.com [96.34.17.236]

  6    17 ms    19 ms    19 ms  bbr02euclwi-tge-0-0-0-6.eucl.wi.charter.com [96.34.2.78]

  7    32 ms    33 ms    35 ms  bbr01chcgil-tge-0-2-0-0.chcg.il.charter.com [96.34.0.167]

  8    22 ms    25 ms    24 ms  prr01chcgil-tge-1-2.chcg.il.charter.com [96.34.3.29]

  9    24 ms    25 ms    24 ms  be-10-805-pe01.350ecermak.il.ibone.comcast.net [75.149.231.205]

 10    23 ms    23 ms    23 ms  pos-2-4-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.86.161]

 11    29 ms    25 ms    25 ms  68.86.88.33

 12    57 ms    58 ms    58 ms  pos-1-8-0-0-cr01.denver.co.ibone.comcast.net [68.86.87.222]

 13    59 ms    65 ms    64 ms  pos-2-11-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.87.30]

 14    61 ms    62 ms    62 ms  pos-0-2-0-0-pe01.1950stemmons.tx.ibone.comcast.net [68.86.86.150]

 15    54 ms    52 ms    52 ms  theplanet-cr01.dallas.tx.ibone.comcast.net [75.149.228.2]

 16   110 ms    55 ms    54 ms  te3-5.dsr02.dllstx3.networklayer.com [70.87.253.90]

 17     *        *        *     Request timed out.

 18    54 ms    55 ms    54 ms  e.ff.5746.static.theplanet.com [70.87.255.14]

 19    54 ms    54 ms    58 ms  8c.bb.78ae.static.theplanet.com [174.120.187.140]


Trace complete.


C:\Users\Sean>

Edited August 3, 2011 by CA3LE
Malformatted...

[TriRan]

I had the same issue with my 50/5 service with that cisco modem it was forced on me by the isp to troubleshoot modem issues I couldn't break 25 down when I switched back to my sb6120 and instantly got 55 down to this site, with the cisco modem it showed I was getting 60 down local only