debbie53 Posted August 9, 2011 Author CID Share Posted August 9, 2011 ...If you notice, you got better results IMMEDIATELY after a test. It looks like your ISP is either opening a real connection through the internet, or you have something that is caching the tests. Thanks, EBrown So it would seem, from that sequence of tests. This morning I tried to run the tests closer together, starting a new test as soon as the previous one had finished, hoping to see if anything changed with the pattern. This is what I got. Tue Aug 09 2011 @ 9:49:06 am 713 Kbps Tue Aug 09 2011 @ 9:48:17 am 4 Kbps Tue Aug 09 2011 @ 9:41:41 am 716 Kbps Tue Aug 09 2011 @ 9:41:01 am 727 Kbps Tue Aug 09 2011 @ 9:40:19 am 714 Kbps Tue Aug 09 2011 @ 9:39:34 am 711 Kbps Tue Aug 09 2011 @ 9:38:53 am 4 Kbps Tue Aug 09 2011 @ 9:32:09 am 725 Kbps Tue Aug 09 2011 @ 9:31:26 am 710 Kbps Tue Aug 09 2011 @ 9:30:39 am 725 Kbps Tue Aug 09 2011 @ 9:29:46 am 712 Kbps Tue Aug 09 2011 @ 9:28:45 am 730 Kbps Tue Aug 09 2011 @ 9:27:54 am 4 Kbps I am not sure what you mean about the ISP opening a real connection through the internet. I can try clearing my browser cache before each test, to see if it makes any difference. Link to comment Share on other sites More sharing options...
nanobot Posted August 9, 2011 CID Share Posted August 9, 2011 So it would seem, from that sequence of tests. This morning I tried to run the tests closer together, starting a new test as soon as the previous one had finished, hoping to see if anything changed with the pattern. This is what I got. Tue Aug 09 2011 @ 9:49:06 am 713 Kbps Tue Aug 09 2011 @ 9:48:17 am 4 Kbps Tue Aug 09 2011 @ 9:41:41 am 716 Kbps Tue Aug 09 2011 @ 9:41:01 am 727 Kbps Tue Aug 09 2011 @ 9:40:19 am 714 Kbps Tue Aug 09 2011 @ 9:39:34 am 711 Kbps Tue Aug 09 2011 @ 9:38:53 am 4 Kbps Tue Aug 09 2011 @ 9:32:09 am 725 Kbps Tue Aug 09 2011 @ 9:31:26 am 710 Kbps Tue Aug 09 2011 @ 9:30:39 am 725 Kbps Tue Aug 09 2011 @ 9:29:46 am 712 Kbps Tue Aug 09 2011 @ 9:28:45 am 730 Kbps Tue Aug 09 2011 @ 9:27:54 am 4 Kbps I am not sure what you mean about the ISP opening a real connection through the internet. I can try clearing my browser cache before each test, to see if it makes any difference. I mean that your ISP only has a basic tunnel open, and when you request data the Routing Protocol finds a better path after the first request. However, that doesn't look to be the case as the tests got slow approximately 6 minutes after a previous one. It looks like the only issue left is your Modem or PC. I would send the info posted here to your ISP and have them try to fix your issue. (It's most likely an old modem that needs replaced.) Thanks, EBrown Link to comment Share on other sites More sharing options...
TriRan Posted August 9, 2011 CID Share Posted August 9, 2011 That's what it sounds iike to me aswell, if it was a bad line it would be like that all the time Link to comment Share on other sites More sharing options...
debbie53 Posted August 10, 2011 Author CID Share Posted August 10, 2011 Problem solved! Before buying a new modem, I decided to try one more thing. The network cable FairPoint sent me has a Y on the end, so it can be connected either into a network card or usb port. Their instructions said to use the network card rather than the usb, if one was available, so that is what I did. I know the net cards on both the desktop and laptop computers work, because I frequently use them to transfer files back and forth. I tried connecting the modem through the usb port and then the email worked and the web pages stopped hanging. I reconnected it through the RJ45 and was back to the same problems. Although I had done it before, I tried a different network cable that I knew was good, and again had problems. Now I think there must be some incompatibility between the modem and both of my network cards. Both computers are running Linux, so I don't know if there is some issue with the drivers that they will work with my router but not the DSL modem. Anyway, everything looks good when I connect through the usb, so that is what I will do. Thanks again to everyone for helping me to troubleshoot this. I hope this discussion may be able to help someone else with similar problems. CA3LE 1 Link to comment Share on other sites More sharing options...
TriRan Posted August 10, 2011 CID Share Posted August 10, 2011 Problem solved! Before buying a new modem, I decided to try one more thing. The network cable FairPoint sent me has a Y on the end, so it can be connected either into a network card or usb port. Their instructions said to use the network card rather than the usb, if one was available, so that is what I did. I know the net cards on both the desktop and laptop computers work, because I frequently use them to transfer files back and forth. I tried connecting the modem through the usb port and then the email worked and the web pages stopped hanging. I reconnected it through the RJ45 and was back to the same problems. Although I had done it before, I tried a different network cable that I knew was good, and again had problems. Now I think there must be some incompatibility between the modem and both of my network cards. Both computers are running Linux, so I don't know if there is some issue with the drivers that they will work with my router but not the DSL modem. Anyway, everything looks good when I connect through the usb, so that is what I will do. Thanks again to everyone for helping me to troubleshoot this. I hope this discussion may be able to help someone else with similar problems. I'm glad you solved it. You might try a different modem In the future if you want to get away from that usb connection. Something sounds fishy about that whole setuo Link to comment Share on other sites More sharing options...
debbie53 Posted August 13, 2011 Author CID Share Posted August 13, 2011 I'm glad you solved it. You might try a different modem In the future if you want to get away from that usb connection. Something sounds fishy about that whole setuo Someone from FairPoint called me today, and when I told him how I had gotten it to work, he said they would send me a different modem, a newer model. I will wait to see what happens with that. Link to comment Share on other sites More sharing options...
TriRan Posted August 13, 2011 CID Share Posted August 13, 2011 Someone from FairPoint called me today, and when I told him how I had gotten it to work, he said they would send me a different modem, a newer model. I will wait to see what happens with that. good deal! let us know how it works. ~ TriRan Link to comment Share on other sites More sharing options...
tdawnaz Posted August 13, 2011 CID Share Posted August 13, 2011 You have Ubuntu 11.04 LTS Anyone who's interested in downloading it... http://www.ubuntu.co...ubuntu/download debbie53... i'm glad you've found your problem...and great that your isp is so willing to listen and help by sending a better newer modem... ca3le... i now have 10.3.183.4ubuntu0.11.04.1 Link to comment Share on other sites More sharing options...
CA3LE Posted August 13, 2011 CID Share Posted August 13, 2011 Problem solved! ... I tried connecting the modem through the usb port and then the email worked and the web pages stopped hanging. I reconnected it through the RJ45 and was back to the same problems. Although I had done it before, I tried a different network cable that I knew was good, and again had problems. ... Now I think there must be some incompatibility between the modem and both of my network cards. Both computers are running Linux, so I don't know if there is some issue with the drivers that they will work with my router but not the DSL modem. Anyway, everything looks good when I connect through the usb, so that is what I will do. ... Thanks again to everyone for helping me to troubleshoot this. I hope this discussion may be able to help someone else with similar problems. Awesome, I'm glad to hear that you figured it all out. Link to comment Share on other sites More sharing options...
debbie53 Posted August 16, 2011 Author CID Share Posted August 16, 2011 The new modem/router arrived about an hour ago. Email, upload, and download all work. Link to comment Share on other sites More sharing options...
tdawnaz Posted August 16, 2011 CID Share Posted August 16, 2011 yay!!! now...hope you still hang around Link to comment Share on other sites More sharing options...
TriRan Posted August 16, 2011 CID Share Posted August 16, 2011 The new modem/router arrived about an hour ago. Email, upload, and download all work. awesome! Link to comment Share on other sites More sharing options...
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