ninjageek Posted February 7, 2013 CID Share Posted February 7, 2013 So I got myself A custom build computer, With my eyesight no longer being the best, find it better to let someone else put it together for me. Well I place a order on Monday, and Waited, Called them on Wednesday to get a ruff idea when to expect delivery so I could be sure to be around,. No desire to have a expensive computer sitting outside for long. Did I mention, when I called a REAL person picked up the phone?? I even told the guy I was shocked, He laughed and said they get that all the time, they hate the automated stuff as well. Push 1 for this 2 for that, Wait, Mess up, get the wrong department, then play the game again. They tell me its ready, gonna be shipped Thursday, Few hours later I get a e mail saying problem, should get a bigger power supply. I wrote back, complained, explained, and kept it polite. I then as nice as I could told them what I thought they should do to make it right. They should put in the bigger power supply I needed, and next day ship it. I honestly never expect them to do anything but want more money, and be forced to wait even longer. To my shock I got a email reply Thursday Morning, The guys simply said, I make no excuses, We dropped the ball on this build. We are gonna put in the bigger power supply you wanted and get it done and shipped today, we will next day ship it, and we will pay for it all. So never fear to complain, but be nice, don't be afraid to tell them what you think they should do to make it right, but keep it reasonable. If you do that, you may come out happy and smelling like a rose. Pgoodwin1 and 15z2x22kcm 2 Quote Link to comment Share on other sites More sharing options...
ninjageek Posted February 7, 2013 Author CID Share Posted February 7, 2013 How in the world Did I post twice the same topic??? Strange, Sorry about that. Quote Link to comment Share on other sites More sharing options...
TriRan Posted February 7, 2013 CID Share Posted February 7, 2013 it's all good, very glad to hear they took care of you like that, what company did you use? Quote Link to comment Share on other sites More sharing options...
Biggles Posted February 8, 2013 CID Share Posted February 8, 2013 always found being polite scored . who the hell as a paid erk needs to be personaly insulted by a customer , that only leads to be given the run around , thats the only power he has , heck, got a complaint why chew the ass of a under paid low level guy , make him your frend , you will stand out in his view , and more likely to get past on to higher help if needed , Quote Link to comment Share on other sites More sharing options...
granpa Posted February 10, 2013 CID Share Posted February 10, 2013 always found being polite scored . who the hell as a paid erk needs to be personaly insulted by a customer , that only leads to be given the run around , thats the only power he has , heck, got a complaint why chew the ass of a under paid low level guy , make him your frend , you will stand out in his view , and more likely to get past on to higher help if needed , Biggles, you speak wise and gentlemanly. Would U be my friend? Quote Link to comment Share on other sites More sharing options...
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