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I went to cancel my Dway service and..........


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  After explaining to billing dept. that I wanted to cancel due to the disappointing download speeds, hours of down time, and endless calls to tech without resolve, the rep. transferred me to customer service which I had to spew the reasons again of why I wanted to cancel my service. (mind you, I'm over the 30 days).

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According to the contract you will pay dearly for the cancel after 30days? Prior to the 30day mark the paper work reads you loose activation fee, install charges, and $100 rebate. After this point its several hundred dollars I do believe.

I'm surprised they didn't tell you "very good speeds"

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  • 1 month later...

Hello all, I just canceled my Direcway service today. Fortunately I didn't have too many problems. They did keep asking why though. Instead of getting into all the problems that Direcway has I told them I had a new provider for the same money at a higher speed. She said ok and asked if I wanted to leeave the account on standby just in case I needed it again......had to think a while on that one.... :haha: NO. I now have 1MB/512K DSL and everything is great. Speeds are pretty much constant. I'm right at 2 miles from the switch.

I hope DSL and Cable providers will someday have their service available in all areas and put Direcway under.

Good Luck to all!

:::.. Download Stats ..:::

Connection is:: 870 Kbps about 0.9 Mbps (tested with 2992 kB)

Download Speed is:: 106 kB/s

Tested From:: https://testmy.net/ (main)

Test Time:: Fri May 6 14:42:54 EDT 2005

Bottom Line:: 16X faster than 56K 1MB download in 9.66 sec

Diagnosis: Awesome! 20% + : 30.83 % faster than the average for host (backroads.net)

Validation Link:: https://testmy.net/stats/id-ERQOGSC4A

:::.. Upload Stats ..:::

Connection is:: 424 Kbps about 0.4 Mbps (tested with 2992 kB)

Upload Speed is:: 52 kB/s

Tested From:: https://testmy.net/ (main)

Test Time:: Fri May 6 14:38:54 EDT 2005

Bottom Line:: 8X faster than 56K 1MB upload in 19.69 sec

Diagnosis: Awesome! 20% + : 67.59 % faster than the average for host (backroads.net)

Validation Link:: https://testmy.net/stats/id-LZSI10HWK

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I used to have Charter cable Slower, and it was a train wreck when it first came available where I used to live. Numerous outages and below normal speeds. Started with the 512k/128 I believe was the speed....never even got close for a while. Then the 1 meg came along and things smoothed out. Once they upped it to 3 meg everything was golden...had little to no outages for the couple years before I moved. I will have to say that the DSL I'm on now is a lot snappier. I have a slower D/L speed but twice the upload. Webpages load faster then they did with Charter. Guess the shorter latency.....

KBert, I hadn't thought of that with the credit card. Wonder what the time frame is on disputing a service.....only got charged once for Dway. Not really a big deal....it did work, just not like I needed it to.

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