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Need help quickly to resolve a possible high risk threat to my system over my home network.  Long story short, I believe a thief disguised himself as a TWC "quality assurance representative" possibly hacked my network/desktops on it and continues to do so, or he manipulated my modem/router to shutdown/restart continually for days till i was forced to replace it with TWC's newer model so that TWC could more easily throttle me.  I have many snapshots, report lists, Testmy.net tests, windows event logs, and other info I'm willing to share with a capable(credentials of some kind either it be word of mouth on forum or actual certification in networking/windows) of user of this forum.  Please help, I'm seriously about to just reformat without a back-up and just say F it all it's probably all compromised by now anyway, but I would like to actually either catch this SOB or perhaps save my system, or maybe if i'm lucky TWC has just been throttling like crazy Nazi's. :( I'll leave this up for an hour, if no one responds then i know I'm on my own heh,  gonna go out side for a smoke now. :(

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