Jump to content

Internet fluxs for hiccup conection.


Guest
 Share

Recommended Posts

 Hello good people, I am at my wits end here and are hoping I can get a answer here. I'm work Comcast and paying for Blast internet and lately my net seems to die out for a bit. Just long enough for it to say loose any sort of connection with vidoes or streaming. Even downloading a file like say a grapic card update seems to die out and have to redo.

 

  The big problem here is before, when my father and I were renting a router/modem combo from them, the net worked all fine and dandy like candy and all that. Getting a speed of 110-118 download speed. We chose to buy our own modem and router to try and save some money as well as get out from the TV portion since we hardly used it. Now we get 90 MBS at best. And it seem to even stay fluid. I even tried out the speed test here, the test couldn't even finish due to that small dip out. So I'm at a lost.

 

  Current we are using a SURFboard modem. SB6121  and a belkin wi-fi N router G54/N150.  Is there anything I can do to fix this or am I being strong armed by Comcast?

Link to post
Share on other sites

Have you insured something within your network is not causing the issue, by removing as much of the internal network as possible, such as bypassing the wifi unit, even disconnecting it completely for time being. 

 

Check all terminations making sure nothing is lose or defective

Test directly from the modem, are the results the same? 

Reset any custom modem properties

Run a modem reset, 30-30-30 : while powered on, hold the reset button for 30 seconds, while continuing to hold the reset button, remove modem power, continue to hold the reset button for 30 seconds, introduce power to the modem and continue to hold the reset button for an additional 30 seconds. 

 

results? 

Link to post
Share on other sites

Have you insured something within your network is not causing the issue, by removing as much of the internal network as possible, such as bypassing the wifi unit, even disconnecting it completely for time being. 

 

Check all terminations making sure nothing is lose or defective

Test directly from the modem, are the results the same? 

Reset any custom modem properties

Run a modem reset, 30-30-30 : while powered on, hold the reset button for 30 seconds, while continuing to hold the reset button, remove modem power, continue to hold the reset button for 30 seconds, introduce power to the modem and continue to hold the reset button for an additional 30 seconds. 

 

results? 

 

This modem doesn't really have a reset button on it, so I can't really do that. At best I can power-cycle it but it didn't seem to help any. I did check the cables and made sure they were all on and sung. Only have one splitter being used. And that is just for the the range. Two computers are connected to the cable net which are my pc via Ethernet cable and my dad via wi-fi. I have been looking at the router it self in terms of config and see a lot of errors.

 

 

 

Apr 22 2015 21:55:59 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:d8:f4;CMTS-MAC=00:01:5c:6f:ac:6e;CM-QOS=1.1;CM-VER=3.0; Apr 22 2015 21:55:59 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=94:62:69:f0:d8:f4;CMTS-MAC=00:01:5c:6f:ac:6e;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:18 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:d8:f4;CMTS-MAC=00:01:5c:6f:ac:6e;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot from GUI/Configuration page ;CM-MAC=94:62:69:f0:d8:f4;CMTS-MAC=00:01:5c:6f:ac:6e;CM-QOS=1.1;CM-VER=3.0; Apr 22 2015 21:54:15 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:d8:f4;CMTS-MAC=00:01:5c:6f:ac:6e;CM-QOS=1.1;CM-VER=3.0; Apr 22 2015 21:54:14 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=94:62:69:f0:d8:f4;CMTS-MAC=00:01:5c:6f:ac:6e;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:28 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=94:62:69:f0:d8:f4;CMTS-MAC=00:01:5c:6f:ac:6e;CM-QOS=1.1;CM-VER=3.0; Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot from GUI/Configuration page ;CM-MAC=94:62:69:f0:d8:f4;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

 

 

There was more, but  trying to reset it caused to loose the majority of logs. Which all and all look about the same. Error codes and all at random every day. 

 

 

 

 

Downstream Bonding Channel Value Channel ID 11  8  13  15  Frequency 621000000 Hz  603000000 Hz  633000000 Hz  645000000 Hz  Signal to Noise Ratio 38 dB  37 dB  37 dB  38 dB  Downstream Modulation QAM256  QAM256  QAM256  QAM256  Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 0 dBmV   0 dBmV   0 dBmV   -1 dBmV   Upstream Bonding Channel Value Channel ID 69  70  71  72  Frequency 18900000 Hz  23700000 Hz  30300000 Hz  36700000 Hz  Ranging Service ID 11976  11976  11976  11976  Symbol Rate 2.560 Msym/sec  5.120 Msym/sec  5.120 Msym/sec  5.120 Msym/sec  Power Level 43 dBmV  44 dBmV  45 dBmV  46 dBmV  Upstream Modulation [3] QPSK

[3] 64QAM

  [3] QPSK

[3] 64QAM

  [3] QPSK

[3] 64QAM

  [3] QPSK

[3] 64QAM

  Ranging Status Success  Success  Success  Success  Signal Stats (Codewords) Bonding Channel Value Channel ID 11  8  13  15  Total Unerrored Codewords 2156597733  2156598004  2156598117  2156598302  Total Correctable Codewords 213  230  202  196  Total Uncorrectable Codewords 614  472  524  482 

 

 

And these are the signals.    Once in a wile the 3/4 would get -1 on the power level. But go back to normal. I'll go check to see if the modem it self will connect and let you know.

Link to post
Share on other sites

Well I tried connecting to the internet via modem alone, didn't get nothing going for it. And then I see the stuff I posted didn't work all that well. So I'll attach some images instead to make it easier. Sorry about that, it seemed to look alright before I posted. But I suppose looks can be deceiving.

 

 

24qshet.png

 

 

 

oaargn.png

 

 

 

2ebe96r.png

 

 

 

95pi1c.png

Link to post
Share on other sites

If you disconnected the router and connected your pc directly to the modem you would have to power cycle the modem to have internet access also you can reset factory defaults on the modem it's in the config pages your looking at for the signals if you do that the modem will download the firmware from the isp

Link to post
Share on other sites

If you disconnected the router and connected your pc directly to the modem you would have to power cycle the modem to have internet access also you can reset factory defaults on the modem it's in the config pages your looking at for the signals if you do that the modem will download the firmware from the isp

I have tried doing that before, to see if that would help. I could perhaps try it again, if I were to do it as you say? Modem by it self after power cycling and then reset it to the default?

 

Also this is how a test looks like when I do so, sometimes having to reset the size on the third test at least five times on a bad day.

 

 

https://testmy.net/db/qTWP3Kz0

 

Don't know if it helps with anything, but any information that would help with this problem. Connection is so very picky, not even a update for iTunes can finish.

Link to post
Share on other sites

  • 2 weeks later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...