n8vTxn Posted March 13, 2016 CID Share Posted March 13, 2016 I bought an Arris SB6183 modem and TP-Link Archer C7 Wifi router since the TWC provided unit was useless. Tech came out 6 weeks after initial installation, found original installer did not run new line. They completed the re-install and for almost 3 weeks speeds were great. This week, the speeds have dropped considerably. When I contacted them, they ran diagnostics, changed some router settings, then disappeared. No improvement to Wifi speed, and no follow-up after diagnostics. Are there any guidelines that I can use to help get my Wifi speeds back to acceptable levels? Quote Link to comment Share on other sites More sharing options...
Pgoodwin1 Posted March 14, 2016 CID Share Posted March 14, 2016 Keep calling them. Eventually the problem will get ratcheted up to someone who knows what he's doing, and will fix the problem. coknuck and n8vTxn 2 Quote Link to comment Share on other sites More sharing options...
coknuck Posted March 14, 2016 CID Share Posted March 14, 2016 TWC is famous for overloading their nodes. I'll bet your speed loss is in peak times 7pm to 12 midnight. Caused by overloaded nodes with people streaming netflix's and other stuff like that. Like Pgoodwin1 said keep chipping at them and keep asking for you $20 discount like I did. They got tired of giving me discounts and finally moved me to another node, now all is good until they overload this one. Then back to the discounts until they move me again or put in a new node. Just my 2 cents. ukulelebug, n8vTxn and Pgoodwin1 3 Quote Link to comment Share on other sites More sharing options...
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