Jump to content

i wish i could cancel right now


Recommended Posts

I just registered on this site for the purpose of making it widely known how inferior Direcway's service is.  Yes you most likely have a 15 month contract as I did.  BEWARE....I cancelled prior to my contract being up which results in a $300 fee, add to that $400 if you don't send your equipment back.  I asked them if that would be billed to me or deducted from my account, they told me I would definetly be billed.  This morning to my dismay I found they took the whole $700 out of my account!  I just received the boxes from them yesterday (the same day they took my money without my consent) so I haven't even had a chance to send the equipment back & they're already charging me!  I have spent my whole day today calling them, faxing them, emailing them, and now making it known just how customer service impaired they truly are!  Yes, I'm a little mad! :angry5:  Cancel your credit card or debit card prior to cancelling your service.

Link to comment
Share on other sites

Here is a copy of a post in another area of the D'way forum that hopefully will help some frustrated soul:

Agreement?...what agreement.. all I did was sign a paper that I agreed I would abide with the contract...no hard copy of anything called an agreement...mostly oral crap.

Link to comment
Share on other sites

BEWARE!!!...when you cancel your credit cards and or debit cards you also have to notify the bank that a particular company does NOT have authorization to debit your account...otherwise they can do it from just your account number anot even using your card (ACH debit) happened to me before...different situation...but similar

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...