netmasta Posted May 6, 2005 CID Share Posted May 6, 2005 It seems like if you call Comcast and tell them you had a service outage, they may give you a refund. <a href="http://www.betanews.com/article/Comcasts_Offer_for_Outage_143_a_Day/1113578972"> news story here</a> Quote Link to comment Share on other sites More sharing options...
FredEx Posted July 31, 2005 CID Share Posted July 31, 2005 I have had issues with cable TV service and they have given me credit the last few times. Quote Link to comment Share on other sites More sharing options...
jsbollin Posted August 9, 2005 CID Share Posted August 9, 2005 It seems like if you call Comcast and tell them you had a service outage, they may give you a refund. <a href="http://www.betanews.com/article/Comcasts_Offer_for_Outage_143_a_Day/1113578972"> news story here</a> worked for me...true usually its only a day or two worth of service but its worth it when their network goes down the pooper. i pay $150 a month for cable/internet. I expect to receive what I pay for. Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted August 10, 2005 CID Share Posted August 10, 2005 If you make a big enough stink, they will credit you (in valid situations). They value their customers, that's why. Quote Link to comment Share on other sites More sharing options...
Swimmer Posted August 10, 2005 CID Share Posted August 10, 2005 most of the time if you provide them with a tracert or a ping to comcast.net they will refund your money.. but you have to do things their way.. That is what has worked for me.. Quote Link to comment Share on other sites More sharing options...
FallowEarth Posted August 10, 2005 CID Share Posted August 10, 2005 most of the time if you provide them with a tracert or a ping to Comcast.net they will refund your money.. but you have to do things their way.. That is what has worked for me.. especially for intermittent issues. comcast and TWC are pretty good for fixing you up if your connection has been crap for a month or better, they'll send techs to replace the lines, let you try other modems, and credit you for lost/crappy time. if you threaten to switch ISPs they will try to offer you some pretty sweet deals, and fight to keep you aboard. but don't threaten too hard or they'll let you sink your own ship. all in all, good customer service, i'd say. Quote Link to comment Share on other sites More sharing options...
netmasta Posted August 10, 2005 Author CID Share Posted August 10, 2005 I originally posted the news story in April after the first upgrade. I don't know what if anything has changed since then. Quote Link to comment Share on other sites More sharing options...
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