DaveMan Posted May 7, 2005 CID Share Posted May 7, 2005 Does anyone have these problems with Comcast? When I first got Comcast internet, they gave me a free self install kit and told me I wouldnt have to pay for installation, but I still got charged $50 extra, and for my cable tv they always lie about the bill, its always too high, and when I call up to tell them that they screwed up, they tell me they will fix it. Quote Link to comment Share on other sites More sharing options...
pitbull481 Posted May 7, 2005 CID Share Posted May 7, 2005 i had problems 3 times. and i told them i am not going to pay for something you didnt fix or something i didnt gave you permission to check. (all charges were for high speed internet) i nver payed for it and they took out the charges Quote Link to comment Share on other sites More sharing options...
DaveMan Posted May 7, 2005 Author CID Share Posted May 7, 2005 The thing is whenever they tell me they are going to take off the charges, a week passes by and they still dont do it. Quote Link to comment Share on other sites More sharing options...
netmasta Posted May 7, 2005 CID Share Posted May 7, 2005 Besides ever growing "Basic cable" I've never had any pricing problems with Comcast. When you looked at your bill, did it say what the $50 charge was for? I've heard some people get charged a $3.00 modem rental fee even though they own the modem. They just called Comcast and got the charges taken off. Also did you wait until the next bill came? Because sometimes it can take one or even 2 billing cycles for charges to be reversed. Quote Link to comment Share on other sites More sharing options...
DaveMan Posted May 7, 2005 Author CID Share Posted May 7, 2005 Besides ever growing "Basic cable" I've never had any pricing problems with Comcast. When you looked at your bill, did it say what the $50 charge was for? I've heard some people get charged a $3.00 modem rental fee even though they own the modem. They just called Comcast and got the charges taken off. Also did you wait until the next bill came? Because sometimes it can take one or even 2 billing cycles for charges to be reversed. When I looked at the bill it said I had to pay for installation (but I installed everything with the free self-install kit). They have told me many times that they are going to change my bill, but they never do. Quote Link to comment Share on other sites More sharing options...
ostensor Posted May 28, 2005 CID Share Posted May 28, 2005 They also lie about performance....I get much better throughput via DSL than I ever got through C*(&cast. Quote Link to comment Share on other sites More sharing options...
DaveMan Posted May 29, 2005 Author CID Share Posted May 29, 2005 welcome to the forum ostensor, yes, what u said is true, they keep on downgrading my service for some reason, when I complain they bring my speed back up. They all know that they are feeding their custemors bunch of bs. Quote Link to comment Share on other sites More sharing options...
ErikPaco Posted June 3, 2005 CID Share Posted June 3, 2005 Sounds to me like most of you have had some serious issues with Comcast.. I have NEVER had a problem that I didnt find out about by calling in.. An outage.. Its going to happen. Cant control the weather and other things that cause problems for cable phone and eletric. Other then one outage I have never had a problem... Quote Link to comment Share on other sites More sharing options...
pitbull481 Posted June 4, 2005 CID Share Posted June 4, 2005 Welcome to The Forum ErikPaco Quote Link to comment Share on other sites More sharing options...
ErikPaco Posted June 4, 2005 CID Share Posted June 4, 2005 Welcome to The Forum ErikPaco Quote Link to comment Share on other sites More sharing options...
jungleboots Posted June 6, 2005 CID Share Posted June 6, 2005 Same problem here. I have had Comcast for years, with only a few minor glitches. Lately, my download speed has gone from 3 Mb down to 910 Kb, and they still say there is nothing wrong on their end. Quote Link to comment Share on other sites More sharing options...
pitbull481 Posted June 6, 2005 CID Share Posted June 6, 2005 Welcome to The Forum jungleboots and ostensor Quote Link to comment Share on other sites More sharing options...
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