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my broadband is slow


hickyboy

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Im not sure were to post this so ill try here

Ive just had broadband installed 1meg so it says it runs worse then a 56k modam web pages get stuck some times they wont even load up i even have to reset my pc. i use other programes like phtotshop and the internet stops completle some with games and stuff. Downloads are terrible slow i get better out of my 56k modam.

I have tried reinstalling my pc using windownxp i have reinstalled the internet following the cd that broadband gave me and still it is slow. Every think other then the internete seems fine. Can any one help me plz?

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Welcome to the forum, hickyboy

First, it sounds like you have a bigger problem than slow broadband.

Even if there's a problem with your service, it should not lock up your PC.

How about some more info, who is your service provider, and what level of service (speed) do you subscribe to?

Also, read this: https://testmy.net/forum/t-2097

And one more, go to your command prompt:

- type "pathping testmy.net"

- wait a few minutes for the test to complete

- then post your results back here

This might give us a little more info to go on.

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thanks dn0 for re

i did the speed test on this site here it is

:::.. Download Stats ..:::

Connection is:: 21 Kbps about 0 Mbps (tested with 1013 kB)

Download Speed is:: 3 kB/s

Tested From:: https://testmy.net/ (main)

Test Time:: Tue May 17 16:46:15 PDT 2005

Bottom Line:: 0X faster than 56K 1MB download in 341.33 sec

Diagnosis: May need help : running at only 1.44 % of your hosts average (co.uk)

Validation Link:: https://testmy.net/stats/id-YRPI74WS9

my  service provider is telewest broadband thats in england uk

go to your command prompt were is this???????

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thanks dn0 for re

i did the speed test on this site here it is

:::.. Download Stats ..:::

Connection is:: 21 Kbps about 0 Mbps (tested with 1013 kB)

Download Speed is:: 3 kB/s

Tested From:: https://testmy.net/ (main)

Test Time:: Tue May 17 16:46:15 PDT 2005

Bottom Line:: 0X faster than 56K 1MB download in 341.33 sec

Diagnosis: May need help : running at only 1.44 % of your hosts average (co.uk)

Validation Link:: https://testmy.net/stats/id-YRPI74WS9

my service provider is telewest broadband thats in england uk

go to your command prompt were is this???????

I gotta go, but got to Start>Run then type in "cmd" without the quotes then hit the enter key

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well i did that and heres what it syas i hop its what you guys mean.

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  0  r-bugv17iq5rwl6 [82.36.36.113]

  1  10.63.128.1

  2    *        *    gsr01-sm.blueyonder.co.uk [62.30.193.129]

  3  172.18.14.62

  4  tele2-witt-pos.telewest.net [194.117.136.18]

  5    *    194.117.136.173

  6  194.117.148.163

  7  so-5-3-0.cr1.lhr3.uk.above.net [208.184.231.178]

  8  so-7-0-0.cr1.dca2.us.above.net [64.125.31.186]

  9  so-0-0-0.cr2.dca2.us.above.net [64.125.29.122]

10    *        *    so-3-2-0.cr2.dfw2.us.above.net [64.125.28.205]

11  216.200.6.237.theplanet.com [216.200.6.237]

12  dist-vlan31.dsr3-2.dllstx3.theplanet.com [70.85.127.30]

13  dist-vlan-42.dsr2-2.dllstx4.theplanet.com [70.85.127.91]

14  gig1-0-1.tp-car9-1.dllstx4.theplanet.com [67.18.116.69]

15    *    85.67-18-179.reverse.theplanet.com [67.18.179.85]

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Actually, you need to wait for the thing to finish.

It will say "computing statistics for xxx seconds".

Wait for that to finish, and then mark it, copy, and paste it here.

It will look like this stuff below:

Microsoft Windows XP [Version 5.1.2600]

© Copyright 1985-2001 Microsoft Corp.

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  1  192.168.2.1

  2  10.100.192.1

  3  68.13.8.177

  4  68.13.8.17

  5  mtc1dsrc02-gew0304.rd.om.cox.net [68.13.14.17]

  6  mtc1bbrc02-pos0101.rd.om.cox.net [68.1.0.126]

  7  CHGOBBRJ01-so200.R2.ch.cox.net [68.1.0.46]

  8  68.105.30.210

  9  so-1-0-0.cr2.ord2.us.above.net [64.125.30.142]

10  so-2-1-0.cr2.dfw2.us.above.net [64.125.30.253]

11  216.200.6.237.theplanet.com [216.200.6.237]

12  dist-vlan31.dsr3-2.dllstx3.theplanet.com [70.85.127.30]

13  dist-vlan-42.dsr2-2.dllstx4.theplanet.com [70.85.127.91]

14  gig1-0-1.tp-car9-1.dllstx4.theplanet.com [67.18.116.69]

15  85.67-18-179.reverse.theplanet.com [67.18.179.85]

Computing statistics for 375 seconds...

            Source to Here  This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

                                0/ 100 =  0%  |

  1    2ms    0/ 100 =  0%    0/ 100 =  0%  192.168.2.1

                                0/ 100 =  0%  |

  2  17ms    0/ 100 =  0%    0/ 100 =  0%  10.100.192.1

                                0/ 100 =  0%  |

  3  15ms    1/ 100 =  1%    1/ 100 =  1%  68.13.8.177

                                0/ 100 =  0%  |

  4  15ms    0/ 100 =  0%    0/ 100 =  0%  68.13.8.17

                                0/ 100 =  0%  |

  5  17ms    1/ 100 =  1%    1/ 100 =  1%  mtc1dsrc02-gew0304.rd.om.cox.net [68.13.14.17]

                                0/ 100 =  0%  |

  6  18ms    0/ 100 =  0%    0/ 100 =  0%  mtc1bbrc02-pos0101.rd.om.cox.net [68.1.0.126]

                                0/ 100 =  0%  |

  7  33ms    0/ 100 =  0%    0/ 100 =  0%  CHGOBBRJ01-so200.R2.ch.cox.net [68.1.0.46]

                                0/ 100 =  0%  |

  8  32ms    0/ 100 =  0%    0/ 100 =  0%  68.105.30.210

                                0/ 100 =  0%  |

  9  32ms    0/ 100 =  0%    0/ 100 =  0%  so-1-0-0.cr2.ord2.us.above.net [64.125.30.142]

                                0/ 100 =  0%  |

10  58ms    0/ 100 =  0%    0/ 100 =  0%  so-2-1-0.cr2.dfw2.us.above.net [64.125.30.253]

                                0/ 100 =  0%  |

11  59ms    0/ 100 =  0%    0/ 100 =  0%  216.200.6.237.theplanet.com [216.200.6.237]

                                0/ 100 =  0%  |

12  ---    100/ 100 =100%  100/ 100 =100%  dist-vlan31.dsr3-2.dllstx3.theplanet.com [70.85.127.30

]

                                0/ 100 =  0%  |

13  ---    100/ 100 =100%  100/ 100 =100%  dist-vlan-42.dsr2-2.dllstx4.theplanet.com [70.85.127.9

1]

                                0/ 100 =  0%  |

14  60ms    0/ 100 =  0%    0/ 100 =  0%  gig1-0-1.tp-car9-1.dllstx4.theplanet.com [67.18.116.69

]

                                0/ 100 =  0%  |

15  57ms    0/ 100 =  0%    0/ 100 =  0%  85.67-18-179.reverse.theplanet.com [67.18.179.85]

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i did it here is what it come up with

Computing statistics for 375 seconds...

            Source to Here  This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                          r-bugv17iq5rwl6 [82.36.36.113]

                              15/ 100 = 15%  |

  1 1130ms    15/ 100 = 15%    0/ 100 =  0%  10.63.128.1

                                2/ 100 =  2%  |

  2 1148ms    20/ 100 = 20%    3/ 100 =  3%  gsr01-sm.blueyonder.co.uk [62.30.1

93.129]

                                0/ 100 =  0%  |

  3 1144ms    24/ 100 = 24%    7/ 100 =  7%  172.18.14.62

                                0/ 100 =  0%  |

  4 1146ms    38/ 100 = 38%    21/ 100 = 21%  tele2-witt-pos.telewest.net [194.1

17.136.18]

                                0/ 100 =  0%  |

  5 1157ms    41/ 100 = 41%    24/ 100 = 24%  194.117.136.173

                                0/ 100 =  0%  |

  6 1131ms    30/ 100 = 30%    13/ 100 = 13%  194.117.148.163

                                0/ 100 =  0%  |

  7 1149ms    21/ 100 = 21%    4/ 100 =  4%  so-5-3-0.cr1.lhr3.uk.above.net [20

8.184.231.178]

                                0/ 100 =  0%  |

  8 1220ms    24/ 100 = 24%    7/ 100 =  7%  so-7-0-0.cr1.dca2.us.above.net [64

.125.31.186]

                                0/ 100 =  0%  |

  9 1219ms    37/ 100 = 37%    20/ 100 = 20%  so-0-0-0.cr2.dca2.us.above.net [64

.125.29.122]

                                0/ 100 =  0%  |

10 1246ms    39/ 100 = 39%    22/ 100 = 22%  so-3-2-0.cr2.dfw2.us.above.net [64

.125.28.205]

                                0/ 100 =  0%  |

11 1242ms    17/ 100 = 17%    0/ 100 =  0%  216.200.6.237.theplanet.com [216.2

00.6.237]

                              23/ 100 = 23%  |

12  ---    100/ 100 =100%    60/ 100 = 60%  dist-vlan32.dsr3-2.dllstx3.theplan

et.com [70.85.127.62]

                                0/ 100 =  0%  |

13  ---    100/ 100 =100%    60/ 100 = 60%  dist-vlan-42.dsr2-2.dllstx4.thepla

net.com [70.85.127.91]

                                0/ 100 =  0%  |

14  ---    100/ 100 =100%    60/ 100 = 60%  gig1-0-1.tp-car9-1.dllstx4.theplan

et.com [67.18.116.69]

                                0/ 100 =  0%  |

15 1236ms    40/ 100 = 40%    0/ 100 =  0%  85.67-18-179.reverse.theplanet.com

[67.18.179.85]

Trace complete.

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FallowEarth ive been to that page and it says stuff like ive got a virus or some think. could you plz tell me what programe i need to download from that page if it was a virus also if it is not a virus and i did download the it and run it will it damage my pc?????

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Is this good or bad don't know how to read it

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  0  insightbb.com [12.223.70.157]

  1  10.11.64.1

  2  12-220-6-145.client.insightBB.com [12.220.6.145]

  3  12-220-1-162.client.insightBB.com [12.220.1.162]

  4  12-220-1-218.client.insightBB.com [12.220.1.218]

  5  12-220-0-42.client.insightBB.com [12.220.0.42]

  6  gbr5-p40.sl9mo.ip.att.net [12.123.25.26]

  7  tbr2-p013501.sl9mo.ip.att.net [12.122.11.121]

  8  tbr2-cl6.dlstx.ip.att.net [12.122.10.90]

  9  gar1-p370.dlrtx.ip.att.net [12.123.196.97]

10  12.119.136.14

11  dist-vlan31.dsr3-1.dllstx3.theplanet.com [70.85.127.29]

12  dist-vlan-42.dsr2-2.dllstx4.theplanet.com [70.85.127.91]

13  gig1-0-2.tp-car9-1.dllstx4.theplanet.com [67.18.116.85]

14  85.67-18-179.reverse.theplanet.com [67.18.179.85]

Computing statistics for 350 seconds...

            Source to Here  This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                          .insightbb.com [12.

223.70.157]

                                0/ 100 =  0%  |

  1    9ms    0/ 100 =  0%    0/ 100 =  0%  10.11.64.1

                                0/ 100 =  0%  |

  2    8ms    0/ 100 =  0%    0/ 100 =  0%  12-220-6-145.client.insightBB.com

[12.220.6.145]

                                0/ 100 =  0%  |

  3  11ms    0/ 100 =  0%    0/ 100 =  0%  12-220-1-162.client.insightBB.com

[12.220.1.162]

                                0/ 100 =  0%  |

  4  11ms    0/ 100 =  0%    0/ 100 =  0%  12-220-1-218.client.insightBB.com

[12.220.1.218]

                                0/ 100 =  0%  |

  5  18ms    0/ 100 =  0%    0/ 100 =  0%  12-220-0-42.client.insightBB.com [

12.220.0.42]

                                0/ 100 =  0%  |

  6  20ms    0/ 100 =  0%    0/ 100 =  0%  gbr5-p40.sl9mo.ip.att.net [12.123.

25.26]

                                0/ 100 =  0%  |

  7  18ms    0/ 100 =  0%    0/ 100 =  0%  tbr2-p013501.sl9mo.ip.att.net [12.

122.11.121]

                                0/ 100 =  0%  |

  8  32ms    0/ 100 =  0%    0/ 100 =  0%  tbr2-cl6.dlstx.ip.att.net [12.122.

10.90]

                                0/ 100 =  0%  |

  9  34ms    0/ 100 =  0%    0/ 100 =  0%  gar1-p370.dlrtx.ip.att.net [12.123

.196.97]

                                0/ 100 =  0%  |

10  33ms    64/ 100 = 64%    64/ 100 = 64%  12.119.136.14

                                0/ 100 =  0%  |

11  ---    100/ 100 =100%  100/ 100 =100%  dist-vlan31.dsr3-1.dllstx3.theplan

et.com [70.85.127.29]

                                0/ 100 =  0%  |

12  ---    100/ 100 =100%  100/ 100 =100%  dist-vlan-42.dsr2-2.dllstx4.thepla

net.com [70.85.127.91]

                                0/ 100 =  0%  |

13  38ms    0/ 100 =  0%    0/ 100 =  0%  gig1-0-2.tp-car9-1.dllstx4.theplan

et.com [67.18.116.85]

                                0/ 100 =  0%  |

14  34ms    0/ 100 =  0%    0/ 100 =  0%  85.67-18-179.reverse.theplanet.com

[67.18.179.85]

Trace complete.

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Is this good or bad don't know how to read it

Tracing route to testmy.net [67.18.179.85]

over a maximum of 30 hops:

  0  insightbb.com [12.223.70.157]

  1  10.11.64.1

  2  12-220-6-145.client.insightBB.com [12.220.6.145]

  3  12-220-1-162.client.insightBB.com [12.220.1.162]

  4  12-220-1-218.client.insightBB.com [12.220.1.218]

  5  12-220-0-42.client.insightBB.com [12.220.0.42]

  6  GBr5-p40.sl9mo.ip.att.net [12.123.25.26]

  7  tbr2-p013501.sl9mo.ip.att.net [12.122.11.121]

  8  tbr2-cl6.dlstx.ip.att.net [12.122.10.90]

  9  gar1-p370.dlrtx.ip.att.net [12.123.196.97]

10  12.119.136.14

11  dist-vlan31.dsr3-1.dllstx3.theplanet.com [70.85.127.29]

12  dist-vlan-42.dsr2-2.dllstx4.theplanet.com [70.85.127.91]

13  gig1-0-2.tp-car9-1.dllstx4.theplanet.com [67.18.116.85]

14  85.67-18-179.reverse.theplanet.com [67.18.179.85]

Computing statistics for 350 seconds...

            Source to Here  This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                          .insightbb.com [12.

223.70.157]

                                0/ 100 =  0%  |

  1    9ms    0/ 100 =  0%    0/ 100 =  0%  10.11.64.1

                                0/ 100 =  0%  |

  2    8ms    0/ 100 =  0%    0/ 100 =  0%  12-220-6-145.client.insightBB.com

[12.220.6.145]

                                0/ 100 =  0%  |

  3  11ms    0/ 100 =  0%    0/ 100 =  0%  12-220-1-162.client.insightBB.com

[12.220.1.162]

                                0/ 100 =  0%  |

  4  11ms    0/ 100 =  0%    0/ 100 =  0%  12-220-1-218.client.insightBB.com

[12.220.1.218]

                                0/ 100 =  0%  |

  5  18ms    0/ 100 =  0%    0/ 100 =  0%  12-220-0-42.client.insightBB.com [

12.220.0.42]

                                0/ 100 =  0%  |

  6  20ms    0/ 100 =  0%    0/ 100 =  0%  GBr5-p40.sl9mo.ip.att.net [12.123.

25.26]

                                0/ 100 =  0%  |

  7  18ms    0/ 100 =  0%    0/ 100 =  0%  tbr2-p013501.sl9mo.ip.att.net [12.

122.11.121]

                                0/ 100 =  0%  |

  8  32ms    0/ 100 =  0%    0/ 100 =  0%  tbr2-cl6.dlstx.ip.att.net [12.122.

10.90]

                                0/ 100 =  0%  |

  9  34ms    0/ 100 =  0%    0/ 100 =  0%  gar1-p370.dlrtx.ip.att.net [12.123

.196.97]

                                0/ 100 =  0%  |

10  33ms    64/ 100 = 64%    64/ 100 = 64%  12.119.136.14

                                0/ 100 =  0%  |

11  ---    100/ 100 =100%  100/ 100 =100%  dist-vlan31.dsr3-1.dllstx3.theplan

et.com [70.85.127.29]

                                0/ 100 =  0%  |

12  ---    100/ 100 =100%  100/ 100 =100%  dist-vlan-42.dsr2-2.dllstx4.thepla

net.com [70.85.127.91]

                                0/ 100 =  0%  |

13  38ms    0/ 100 =  0%    0/ 100 =  0%  gig1-0-2.tp-car9-1.dllstx4.theplan

et.com [67.18.116.85]

                                0/ 100 =  0%  |

14  34ms    0/ 100 =  0%    0/ 100 =  0%  85.67-18-179.reverse.theplanet.com

[67.18.179.85]

Trace complete.

that looks good, that node with 64%  loss presumably has de prioritized ICMP traffic

aslong as you get nice speed on that route its not a issue

VanBuren :)

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well it is a virus here it is

optimize.exe Win32.Dyfuca.A infected C:Program FilesInternet Optimizer

TFTP3276 Win32.Rbot.CJR infected C:WINDOWSsystem32

TFTP3872 Win32.Rbot.CJR infected C:WINDOWSsystem32

at the start i deleted the files and every think run fast but 1min later it went slow again so i re did the AV test and its infected again its says its the trojan virus or some think any way were can i download the patch for this?

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