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jaandbill

Lousy Performance and No Help from Direcway

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:::.. Download Stats ..:::

Connection is:: 129 Kbps about 0.1 Mbps (tested with 2992 kB)

Download Speed is:: 16 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Wed Jun 15 21:52:33 CDT 2005

Bottom Line:: 2X faster than 56K 1MB download in 64 sec

Diagnosis: May need help : running at only 16 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-KNPVXJOS1

(SS = 60)

Above is typical performance from my DW6000 from about 8:00 PM to 11:00 PM on weeknights. I have been trying for over a month to get Di recway to give me some help. I have spent several hours on the phone with India and with "Tier 3."  I have sent about a dozen e-mails. I have been told that my antenna need re-aiming ("SS", above is Signal Strength), but no one came. I have been told that an engineer would call, but he never did. I have threatened to cancel my service and demand a refund, but the threat was ignored.

I am on satellite AMC9. It seems clear to me that the satellite is overloaded during peak traffic hours.

I would like to hear from anyone with similar problems  - particularly if you are on AMC9.

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:::.. Download Stats ..:::

Connection is:: 129 Kbps about 0.1 Mbps (tested with 2992 kB)

Download Speed is:: 16 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Wed Jun 15 21:52:33 CDT 2005

Bottom Line:: 2X faster than 56K 1MB download in 64 sec

Diagnosis: May need help : running at only 16 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-KNPVXJOS1

(SS = 60)

Above is typical performance from my DW6000 from about 8:00 PM to 11:00 PM on weeknights. I have been trying for over a month to get Di recway to give me some help. I have spent several hours on the phone with India and with "Tier 3." I have sent about a dozen e-mails. I have been told that my antenna need re-aiming ("SS", above is Signal Strength), but no one came. I have been told that an engineer would call, but he never did. I have threatened to cancel my service and demand a refund, but the threat was ignored.

I am on satellite AMC9. It seems clear to me that the satellite is overloaded during peak traffic hours.

I would like to hear from anyone with similar problems - particularly if you are on AMC9.

I'm not familiar with AMC9. I run on SatMex 5 and last night was pitiful. SpeeDs (at least for me) were horrendous. During prime-time Direcway tends to get overloaded. However, once traffic dies down, bandwidth becomes available. Seeing your SpeeD was less then 200 Kbps, Direcway should be making any and every attempt possible to help you. Unfortunately it doesn't always work like that. A signal of 60 should not affect your SpeeD. Sometimes a different transponder can really help out. Did Direcway try that?

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Here's a fairly typical morning test report. About 996 is the highest I've seen recently, although I saw over 1000 right after the system was installed.

:::.. Download Stats ..:::

Connection is:: 980 Kbps about 1 Mbps (tested with 2992 kB)

Download Speed is:: 120 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Sat Jun 18 20:09:46 CDT 2005

Bottom Line:: 18X faster than 56K 1MB download in 8.53 sec

Diagnosis: Awesome! 20% + : 21.44 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-G90MNA1RV

(SS = 58)

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Your story sounds very familiar.  I upgraded to DW6000 on June 12 and my downloads speeds are significantly lower than the DW4000.  Prior speed range was 600 to 1700 with the DW4000.  Now during peak hours I run under 200, sometimes below 100.  I have tried to return the DW6000 and reactivate the DW4000, but DWay isn't cooperating.  I am now stuck with an inferior system and on the hook for 15 mos.  What an "upgrade"! I have spent hours on the phone as well, with no help. Today, I received an e-mail stating an engineer would call, I won't wait by the phone.  I am running through one of the Mex satellites, not sure which one.  I can feel your pain.  If I find any soulution, I'll post here.  I think what's happening here is the DW6000 software is external to the computer and you can't tweak it.  With the DW4000, the software resides on your computer and you can tweak it to increase performance.  I think Dway is offering the DW6000 upgrade to get the DW4000's off line.  I could be wrong, I'm no expert.

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Your story sounds very familiar. I upgraded to DW6000 on June 12 and my downloads speeds are significantly lower than the DW4000. Prior speed range was 600 to 1700 with the DW4000. Now during peak hours I run under 200, sometimes below 100. I have tried to return the DW6000 and reactivate the DW4000, but DWay isn't cooperating. I am now stuck with an inferior system and on the hook for 15 mos. What an "upgrade"! I have spent hours on the phone as well, with no help. Today, I received an e-mail stating an engineer would call, I won't wait by the phone. I am running through one of the Mex satellites, not sure which one. I can feel your pain. If I find any soulution, I'll post here. I think what's happening here is the DW6000 software is external to the computer and you can't tweak it. With the DW4000, the software resides on your computer and you can tweak it to increase performance. I think Dway is offering the DW6000 upgrade to get the DW4000's off line. I could be wrong, I'm no expert.

Correct. The so called "upgrade" to a DW6000 is actually a down grade. You pay the same and Direcway has far more control of your SpeeD. What do they do with the additional bandwidth savings? Sell it. Kind of like a two for one. As soon as my contract was up with the DW6000, I reverted back to the DW4000. The DW6000 is capped at aroung 1 meg. So, if your runn'in SpeeDs around 980 to 1050 Kbps, that's outstanding for a DW6000.

NeeDSpeeD

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I have had no major concerns with the Speed of DW6000 since I made sure of a few items that have to be kept up with. (Admittedly it is slower than the 4000 system)

You must make sure your internet connection settings are as follows.  In LAN settings make sure both boxes are checked in proxy server and neither box is checked in automatic connections then click on advanced button. In proxy address you need to have 192.168.0.1 Port 87. In the exceptions you need to type direcwaysupport.com;192.168.0.1.

At this point I strongly suggest about three different brands of Spyware removal & detection. WEBROOT seems the most thorough the second after that is XOFTSPY. MSN now offers one too. No mater the brand one will not locate and destroy all spyware. The next thing to consider is a Windows registry program. Finally I would make sure you have a good Window Washer. All this helps keepyour computer clean and operating at optimum speeds.

:::.. Download Stats ..:::

Connection is:: 1174 Kbps about 1.2 Mbps (tested with 2992 kB)

Download Speed is:: 143 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Sat Jun 25 07:41:12 CDT 2005

Bottom Line:: 21X faster than 56K 1MB download in 7.16 sec

Diagnosis: Awesome! 20% + : 43.87 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-WXYS346GH

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My upload is alright but my download is capped at around 1000 to give other users more bandwidth.. But I'm selfish and want more..:haha:

:::.. Upload Stats ..:::

Connection is:: 128 Kbps about 0.1 Mbps (tested with 2992 kB)

Upload Speed is:: 16 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sat Jun 25 2005 07:57:53 GMT-0700

Bottom Line:: 2X faster than 56K 1MB upload in 64 sec

Diagnosis: Awesome! 20% + : 220 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-H8IQZUWGX :haha:

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It looks like you have done everything but one...

You might need to get a service tech out and change satellites. I don't know where you live but my location in Lytle Texas has a choice of 2 satellites. The new one ain't worth spit; I'm locked on the old one.

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Morning test here in Oregon with rain coming down....and this is bad, I usually am somewhere in the 1100's

:::.. Download Stats ..:::

Connection is:: 1042 Kbps about 1 Mbps (tested with 2992 kB)

Download Speed is:: 127 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Fri Jul 8 09:08:44 PDT 2005

Bottom Line:: 19X faster than 56K 1MB download in 8.06 sec

Diagnosis: Awesome! 20% + : 28.96 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-GOAL8Y6EQ

You have done all the spyware,virus and system maintenance.....RIGHT?  Cleaned and de-fragmented your hard drive and registry???

If so we will need more information.  What OS are you using and at what rev??....modem type DW6000 right?  Are you connected directly to the modem with a RJ45 connector or are you using a USB port?  Have you been to Van Burens Cablenut settings??  You will need to get and run TCP Optimizer and the Cablnut program...follow the instructions that are included in the zip files.....

Good Luck!

Hunt down Van Buren if you still need serious help (try the posted fixes first) and if he has time available he can get you going!

Buzz ;)

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You are correct, I have done all the spyware, virus, etc maintenance. 

System:

XP Pro SP2

DW6000

D-Link wireless router connected via ethernet to DW6000, local PC connected to router via ethernet

No, I have not been to Van Buren's site, I will give that a go when I get home

Thanks for the suggestions...I'll keep ya posted!!!

fordman_069

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do that.....if Van Burens tweaks don't help.....I have a few you can try, they work well with my system.....BUT remember this Van Buren has been  making custom cablenut settings for a long time and is one of the best at it...so go with his stuff first....then use me as a last resort......also beware of over tweaking.....you know what they say about too much of a good thing!

Buzz ;)

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holy bat crap!!!

bear with this post (many test results attached)!

************************************************************************

*** Removed router from the mix, plugged system directly into DW6000 ***

************************************************************************

Time: 6:12 PM (Signal Strength: 75)

:::.. Download Stats ..:::

Connection is:: 37 Kbps about 0 Mbps (tested with 97 kB)

Download Speed is:: 4 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Fri Jul 8 18:12:52 CDT 2005

Bottom Line:: 1X faster than 56K 1MB download in 256 sec

Diagnosis: May need help : running at only 4.58 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-KB6O1I5PJ

Time: 6:11 PM (Signal Strength: 75)

:::.. Upload Stats ..:::

Connection is:: 41 Kbps about 0 Mbps (tested with 97 kB)

Upload Speed is:: 5 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Fri Jul 8 18:11:33 CDT 2005

Bottom Line:: 1X faster than 56K 1MB upload in 204.8 sec

Diagnosis: Looks Great : 5.13 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-ZBKH0WUGT

Time: 6:15 PM (Signal Strength: 75)

:::.. Download Stats ..:::

Connection is:: 37 Kbps about 0 Mbps (tested with 579 kB)

Download Speed is:: 5 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Fri Jul 8 18:15:58 CDT 2005

Bottom Line:: 1X faster than 56K 1MB download in 204.8 sec

Diagnosis: May need help : running at only 4.58 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-0MVB2IU5C

Time: 6:18 PM (Signal Strength: 75)

:::.. Upload Stats ..:::

Connection is:: 45 Kbps about 0 Mbps (tested with 97 kB)

Upload Speed is:: 5 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Fri Jul 8 18:18:40 CDT 2005

Bottom Line:: 1X faster than 56K 1MB upload in 204.8 sec

Diagnosis: Looks Great : 15.38 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-XITK8H4LB

*****************************************

*** Ran CableNut with version 6 CCL's ***

*****************************************

Time: 6:45 PM (Signal Strength 76)

:::.. Download Stats ..:::

Connection is:: 83 Kbps about 0.1 Mbps (tested with 579 kB)

Download Speed is:: 10 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Fri Jul 8 18:45:21 CDT 2005

Bottom Line:: 1X faster than 56K 1MB download in 102.4 sec

Diagnosis: May need help : running at only 10.29 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-6ROJK2M73

Time: 6:47 PM (Signal Strength 76)

:::.. Upload Stats ..:::

Connection is:: 42 Kbps about 0 Mbps (tested with 97 kB)

Upload Speed is:: 5 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Fri Jul 8 18:47:26 CDT 2005

Bottom Line:: 1X faster than 56K 1MB upload in 204.8 sec

Diagnosis: Looks Great : 7.69 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-Y9GCBTKOE

***********************************

*** Unplugged DW6000 for ~5 min ***

***********************************

Time: 7:15 PM (Signal Strength 76)

:::.. Download Stats ..:::

Connection is:: 570 Kbps about 0.6 Mbps (tested with 579 kB)

Download Speed is:: 70 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Fri Jul 8 19:15:15 CDT 2005

Bottom Line:: 10X faster than 56K 1MB download in 14.63 sec

Diagnosis: May need help : running at only 70.63 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-5XCW9H6D1

Time: 7:17 PM (Signal Strength 76)

:::.. Upload Stats ..:::

Connection is:: 38 Kbps about 0 Mbps (tested with 97 kB)

Upload Speed is:: 5 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Fri Jul 8 19:17:41 CDT 2005

Bottom Line:: 1X faster than 56K 1MB upload in 204.8 sec

Diagnosis: 90% + Okay : running at 97.44 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-6NM1AKGIS

Time: 7:19 PM (Signal Strength 76)

:::.. Download Stats ..:::

Connection is:: 862 Kbps about 0.9 Mbps (tested with 1013 kB)

Download Speed is:: 105 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Fri Jul 8 19:18:38 CDT 2005

Bottom Line:: 15X faster than 56K 1MB download in 9.75 sec

Diagnosis: Looks Great : 6.82 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-JO0VAUQX5

:::.. Download Stats ..:::

Connection is:: 496 Kbps about 0.5 Mbps (tested with 2992 kB)

Download Speed is:: 61 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Fri Jul 8 19:20:14 CDT 2005

Bottom Line:: 9X faster than 56K 1MB download in 16.79 sec

Diagnosis: May need help : running at only 61.46 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-I95OB78LN

:::.. Download Stats ..:::

Connection is:: 306 Kbps about 0.3 Mbps (tested with 1013 kB)

Download Speed is:: 37 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Fri Jul 8 19:21:09 CDT 2005

Bottom Line:: 5X faster than 56K 1MB download in 27.68 sec

Diagnosis: May need help : running at only 37.92 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-VXOSE2W3L

:::.. Download Stats ..:::

Connection is:: 532 Kbps about 0.5 Mbps (tested with 1013 kB)

Download Speed is:: 65 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Fri Jul 8 19:22:08 CDT 2005

Bottom Line:: 10X faster than 56K 1MB download in 15.75 sec

Diagnosis: May need help : running at only 65.92 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-RCT2VFSLU

*******************************************

*** Introduced router back into the mix ***

*******************************************

:::.. Download Stats ..:::

Connection is:: 733 Kbps about 0.7 Mbps (tested with 1013 kB)

Download Speed is:: 90 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Fri Jul 8 19:27:51 CDT 2005

Bottom Line:: 13X faster than 56K 1MB download in 11.38 sec

Diagnosis: 90% + Okay : running at 90.83 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-QT6H4XDSI

:::.. Download Stats ..:::

Connection is:: 937 Kbps about 0.9 Mbps (tested with 1496 kB)

Download Speed is:: 114 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Fri Jul 8 19:29:16 CDT 2005

Bottom Line:: 17X faster than 56K 1MB download in 8.98 sec

Diagnosis: Looks Great : 16.11 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-TJ35Z8I07

----------------------------------------------------------------------------------------

My question...what exactly happens when you unplug the DW6000 for an extended period of time?

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The DW6000 series modem gets is software program upgraded automatically from the NOC, as with any digital system a glitch or in your case maybe a  bad or or interupted upgrade burst that was corrupted may have had you in a  bad way (modem locked up) still waiting for the right instructions.......anyway a power down for a few minutes, then power up is like rebooting your system after a crash.......it goes and gets the instruction set again, if it is OK this time, then its speed back to normal.

Buzz ;)

P.S. Did you download and install the LCCU program by Dway...it helps too!

I have included it with this post in a zip file, just read the read-me file and do what it says...let me know if this improves things for you.....by the way my Sig strength is only 62 but I get these speeds....

:::.. Download Stats ..:::

Connection is:: 1187 Kbps about 1.2 Mbps (tested with 2992 kB)

Download Speed is:: 145 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Mon Jul 4 20:53:07 PDT 2005

Bottom Line:: 21X faster than 56K 1MB download in 7.06 sec

Diagnosis: Awesome! 20% + : 46.91 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-ZXO03HP4T

:::.. Download Stats ..:::

Connection is:: 1152 Kbps about 1.2 Mbps (tested with 2992 kB)

Download Speed is:: 141 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Mon Jul 4 22:00:10 PDT 2005

Bottom Line:: 21X faster than 56K 1MB download in 7.26 sec

Diagnosis: Awesome! 20% + : 42.57 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-Q2FH7MA6T

:::.. Download Stats ..:::

Connection is:: 1171 Kbps about 1.2 Mbps (tested with 2992 kB)

Download Speed is:: 143 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Tue Jul 5 14:24:19 PDT 2005

Bottom Line:: 21X faster than 56K 1MB download in 7.16 sec

Diagnosis: Awesome! 20% + : 45.11 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-1S9L0QIDA

:::.. Download Stats ..:::

Connection is:: 1166 Kbps about 1.2 Mbps (tested with 2992 kB)

Download Speed is:: 142 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Fri Jul 8 01:14:33 PDT 2005

Bottom Line:: 21X faster than 56K 1MB download in 7.21 sec

Diagnosis: Awesome! 20% + : 44.31 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-HLJEUTP1B

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Get away from that DW6000 reciver. Im still on the DW4000 my speeds are alittle slow on a saturday morning.

:::.. Download Stats ..:::

Connection is:: 1648 Kbps about 1.6 Mbps (tested with 2992 kB)

Download Speed is:: 201 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Sat Jul 9 08:24:18 CDT 2005

Validation Link:: https://testmy.net/stats/id-EHQZ1SJ78

Bottom Line:: 29X faster than 56K 1MB download in 5.09 sec

Diagnosis: Awesome! 20% + : 104.47 % faster than the average for host (direcpc.com)

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Get away from that DW6000 reciver. Im still on the DW4000 my speeds are alittle slow on a saturday morning.

:::.. Download Stats ..:::

Connection is:: 1648 Kbps about 1.6 Mbps (tested with 2992 kB)

Download Speed is:: 201 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Sat Jul 9 08:24:18 CDT 2005

Validation Link:: https://testmy.net/stats/id-EHQZ1SJ78

Bottom Line:: 29X faster than 56K 1MB download in 5.09 sec

Diagnosis: Awesome! 20% + : 104.47 % faster than the average for host (direcpc.com)

No doubt the 4000 is good because DW can't **#k with the software.

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