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JediofDarkness

Was lied to! *gasp*

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Hey all. I'm a new customer of DirecWay. Before I ordered it, I contacted them and asked a multitude of questions about what I should except, because I didn't want to get it and be really disapointed. But I was lied to. Here's what I mean.

I had talked to a technical support agent about the FAP, and he told me that it would be a non-issue for me because they had upped it to 350MB and that even if I hit the FAP, that it would only shave off 50% of my connection max. He also told me that I would get a DW7000 modem, but I got a DW6000, but I guess that's not too much of an issue. Well, yesterday I tested my connection at about 788kb/s, I wish I would have saved a test, but I didn't think about it. I started downloading some stuff because I was excited about the 70-90kB/s download speeds, since I'd been on dialup before this. He assured me of this saying that he had many of his customers that went over the FAP daily. Well, all of a sudden I got FAP'd. I knew because my connection just about completely died. Here's a test I ran:

:::.. Download Stats ..:::

Connection is:: 16 Kbps about 0 Mbps (tested with 97 kB)

Download Speed is:: 2 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Sat Jul 2 06:27:37 CDT 2005

Bottom Line:: 0X faster than 56K 1MB download in 512 sec

Diagnosis: May need help : running at only 1.98 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-QN7C9T35L

I would hardly consider that 50% of my connection!! It's even worse than the dialup I had before! Does everyone get this bad of an FAP? I'm planning on contacting them (...laughs) about this and trying to milk this for all it's worth, because I was flat out lied to about this. Not only did the FAP nearly completely take out my connection, I didn't download NEAR 350MB, was just over the 170MB-ish area, so he lied to me about that too.

Just to put it out there:

Modem: DW6000

OS: Windows XP SP2

Router: Linksys WRT54G (Connected over Ethernet)

Signal Strength: 63

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JediofDarkness ....welcome to the forum.. ;)

Yes ...when your Fap'd ..it's really that slow...and the limit is 169Mb on the regular costomer account.

you can upgrade your plan for the 350Mb but that's a lot more per month...I don't remember the Fap recovery rate...but it's slow...8-10 hours I think.

You can run a program to limit your download speed so that it won't happen though.

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Yes, I know this, but the point is that the technical support agent I talked to told me otherwise.

And I do use a program to limit speed when I need to, but I didn't use it because he told me that it wouldn't bring my connection down that slow. So what pisses me off is that for the whole rest of today I'm only going to have a 2-3kB/s connection. So basicly I'm stuck with dialup with even worse latency times

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Guest wmmc

There is a difference between consumer and professional edition.

Consumer Edition = 169 MB FAp bucket, 59.99 a month, dynamic IP.

Professional Edition = 350 MB FAP bucket, 89.99 a month, static or dynamic IP(your choice)

Recovery rate is 47 kbps, and I think its 50 for the professional account.

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:::.. Download Stats ..:::

Connection is:: 87 Kbps about 0.1 Mbps (tested with 97 kB)

Download Speed is:: 11 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sat Jul 2 07:44:40 CDT 2005

Bottom Line:: 2X faster than 56K 1MB download in 93.09 sec

Diagnosis: May need help : running at only 10.77 % of your hosts average (direcpc.com)

Validation Link:: https://testmy.net/stats/id-DS5ICKROT

At least it's going up a little bit...  :confused1:

OK, I'll try to explain what the technician told me better. I had looked it all up online and knew all about the FAP and the difference between the consumer and business editions, and I was planning on getting the business edition so I wouldn't hit the FAP as easily. The tech told me that with the "consumer" edition (the $59.95/mo plan) I would get the 350MB FAP limit, so there was no reason for me to go to the business edition as it wouldn't give me any extra features. I was a little confused about this because of what I had read on the site, and he explained to me that two months back they had updated all the hardware and had put up new satellites so they had upped the FAP limit, and that the website was out of date. He also told me that I would recieve the DW7000 modem because of the new hardware updates instead of the DW6000. Maybe that will help explain why I'm so upset about this and feel cheated, he either outright lied to me or was misinformed. Either way, they're at fault and something should be done about it.

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OK, my issue here isn't what type of service I have, it's that the tech told me I would have otherwise. He explained to me that with the consumer edition (not business) I would have 350MB and that the FAP would never take more than 50% of my connection, as well as that I would recieve a DW7000 modem. But I'm gonna call the guy (I have his ext) here soon and see what's going on.

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Fair Access Policy. It's a little thing (or big thing) that limits your download speed when you download a certain ammount of data within a 4 hour period. The tech I talked to assured me that I would be able to download 350MB before the FAP would take effect and that even if the FAP took effect that my connection wouldn't drop below 50%.

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I kind of feel the same way....I was told my FAP was 169megs (4hours) ....but the LIE I WAS TOLD WAS ONCE YOU HIT THE FAP YOU GET 56K DIAL-UP SPEEDS UNTIL YOU LET YOUR CAP REPLENISH!!  Wrong got cut off!!  :angry3:

I ran over the cap in 31minutes... I was downloading an application and at 171megs it  just shut down......I thought I could just go to bed and in the morning ......like a slow dial-up connection it would be done, then I could let the cap recover.....not the way it works with Dway......so I wasted my time for nothing.....the servers at Dway don't support resume so I couldn't restart the download from where I left off.....It was start all over again!! :angry5:

OK now the GOOD NEWS  :D :D :D

Instead of getting mad I made these changes, and things are sweet for me now!  First my new box gets stable speeds. (see tests below)  So with my ability to download a meg every 6-8 seconds I can hit the residential fap in no time.  This no longer meets my needs, so I upgraded to the small Biz package....ouch in the pocket book!

:D :D :D :D :D :D This is what I got for my $30 Bucks!!  My new cap is 350megs (4hours), my recovery time is 57k.....AND THE BEST PART IS AMERICAN TECH SUPPORT!!  You don't have to wait 15-20 minutes like you do for the residential accounts, the average wait time has been 5 minutes. They can understand you and you can understand them.....no more farmed out India tech support for me!!

The second change was I bought download studio it allows you to stop any download and resume it at your convenience so I can stay away from that annoying FAP cap!!  It also does muilt thread downloads up to ten if you have the bandwidth....even using a single thread it does some kind of compression and averaging thing that makes your downloads faster!  Look at the file I downloaded below 39.8 megs in just under 6 minutes with DownloadStudio!

:::.. Download Stats ..:::

Connection is:: 1276 Kbps about 1.3 Mbps (tested with 2992 kB)

Download Speed is:: 156 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Thu Jun 30 23:54:47 PDT 2005

Bottom Line:: 23X faster than 56K 1MB download in 6.56 sec

Diagnosis: Awesome! 20% + : 57.92 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-LOT9DNWEF

Status Completed

Progress 100%

Priority Normal

URL http://a1394.g.akamai.net/7/1394/3235/v001/webdownload2.intervideo.com/windvd7/release2/Enu/WinDVD7.exe

Download Folder D:Internet Downloads

Download File Name WinDVD7.exe

Date Added Friday, July 01 2005 22:13:01

Date Started Friday, July 01 2005 22:13:01

Date Downloaded Friday, July 01 2005 22:18:55

File Size 39,820,419 bytes

Time Elapsed/Left 00:05:54

Average Transfer Speed 112.81 KB/sec

Splits Per File 1

Split 1 100% (39,820,419 bytes received)

Errors 0

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Buzz ;)

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Let the browser wars begin!  :haha: :haha: :haha:.....just used to IE I guess. I have IE all tweaked for my needs and it integrates well with McAfee virus checker....my speeds are as good as I am going to get with Dway so a different browser is not going to get me but a few Kbs more anyway.....as soon as IE 7.0 is released with the tabs and internet speed monitor I'll be happy :D

Buzz

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:::.. Download Stats ..:::

Connection is:: 872 Kbps about 0.9 Mbps (tested with 1496 kB)

Download Speed is:: 106 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sun Jul 3 03:38:10 CDT 2005

Bottom Line:: 16X faster than 56K 1MB download in 9.66 sec

Diagnosis: Looks Great : 7.92 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-R03VS8NA6

FAP period is over, this is what I just tested at. Not bad at all, I just need to get the whole 169MB thing straightend out and get it up to the business package I guess, that should get rid of some problems  :roll:

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The business package does not do anything for your speed, it just ups your FAP cap to 350 your recovery rate to 57K......Plus US support team! and shorter waits for service!

Buzz ;)

speed as of right now:

:::.. Download Stats ..:::

Connection is:: 1147 Kbps about 1.1 Mbps (tested with 2992 kB)

Download Speed is:: 140 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sun Jul 3 01:53:35 PDT 2005

Bottom Line:: 20X faster than 56K 1MB download in 7.31 sec

Diagnosis: Awesome! 20% + : 41.96 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-KO95UZC60

:D :D :D :D

Time to download 3d benchmark 5.0 it's 289 meg.....enjoying my new cap!! :haha::D;)

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3DBenchmark 5.0 download time!!  286 plus Meg 44 minutes!

Status Completed

Progress 100%

Priority High

URL http://files1.majorgeeks.com/files/7f5a17b792b687fc4c227a5c5e569dd8/benchmark/3DMark05_v120_installer.exe

Download Folder D:Internet Downloads

Download File Name 3DMark05_v120_installer.exe

Date Added Sunday, July 03 2005 02:01:30

Date Started Sunday, July 03 2005 02:02:44

Date Downloaded Sunday, July 03 2005 02:46:50

File Size 297,217,560 bytes

Time Elapsed/Left 0:44:06

Average Transfer Speed 112.36 KB/sec

Splits Per File 1

Split 1 100% (297,217,560 bytes received)

Errors 0

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Buzz.....BedTime ;)

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