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Tyee

More Direcway Headaches

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I have had several weeks of slow and intermittent service - Web Accelleration Status - Inactive or unconnected much of the time.  I connected via dial-up last night since I couldn't connect via Direcway at all and was surprised at how much faster my e-mail was sending/receiving compared to Direcway in recent weeks.

Today, I spent 4 hours and 15 minutes on the phone (after numerous phone calls over the past few weeks - all to India until last night when they allowed me to the "Advanced Level" - whoopee) - so after spending half my work day today on the phone they finally say that they can't do anymore (forced reload, recommissioning, re-registration, etc, etc, etc) and an engineer will have to call back - "How long until I can expect the call?" - thinking sometime later today perhaps - nope - 3 to 5 working days.  Today being Friday - that means a week - next Friday, I was told.  I asked to speak to a supervisor and had the most worthless conversation I've ever had with a supposed "service" person.  Matt Cameron is the manager for the "Advanced Level" tech support.  His role is simply to make excuses and tell you what their rules are and what they can't do for you.  His attitude is that I should be grateful to be able to send them a check each month - service? What's that?  I asked to file a complaint and he told me that I would have to write a corporate letter.  He finally admitted that his role is worthless and we left the conversation in agreement on one point at least. 

I would strongly suggest that anyone should think twice about doing business with Direcway - I'm going to look at my options which are very limited since I can't get internet service over the phone line or cable where I am.  That leaves dial-up or satellite.  Anyone have any other suggestions??  This is pathetic.

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Yeah, I am also new to Direcway, got it before yesterday.  It's about 500KBPS for me right now for Downlaod, which isn't great.  And I agree, I had to pay 800$ upfront installation and then it's 80$ a month (canadian dollars). I find those prices REDICULOUS for the kind of service you get.

And to think I'm only 2 days in with this crap, wow it's gonna be a long couple of years.

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An update with a happy ending (for now).

After an ongoing problem that has lasted many weeks with numerous calls to India (I'm getting a better hang of the accent now), to the "Advanced" level and finally on to the "big leagues" of Engineering - after re-registration, re-configuration, re-loading software and finally replacing the modem - my problem was solved.

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A bigger dish and some extra cash will get you better uploads probably.

I remember when I tried to upload a 20 meg file, that didn't go too well...

haha I'll bet it didn't :haha:

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What people say about Direcway...

"I've been very happy with DIRECWAY, I wouldn't switch to cable or DSL now even if they did become available."

Some people are happy with Direcway.

http://www.getdway.com/HNS/Rooms/DisplayPages/layoutInitial?Container=com.webridge.entity.Entity[OID[E6CBE2AC438E214AAFE09A71AD2C5A68]]

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What people say about DirecWay...

"I've been very happy with DirecWay, I wouldn't switch to cable or DSL now even if they did become available."

Some people are happy with DirecWay.

http://www.getdway.com/HNS/Rooms/DisplayPages/layoutInitial?Container=com.webridge.entity.Entity[OID[E6CBE2AC438E214AAFE09A71AD2C5A68]]

But They Probally Got Paid To Say That.  Second Thought Prolly Not (Such Cheep Mo-Fos) ;)

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I have had absolutely no problem with my system and have had it for a year and a half now. From what I read I must be one of only a few.

:::.. Download Stats ..:::

Connection is:: 2472 Kbps about 2.5 Mbps (tested with 2992 kB)

Download Speed is:: 302 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Sun Aug 14 04:40:38 EDT 2005

Bottom Line:: 44X faster than 56K 1MB download in 3.39 sec

Diagnosis: Awesome! 20% + : 221.46 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-JKXLN3R45

I know it's early AM but some drunk down the road was spouting off @ the yap.

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I have had absolutely no problem with my system and have had it for a year and a half now. From what I read I must be one of only a few.

:::.. Download Stats ..:::

Connection is:: 2472 Kbps about 2.5 Mbps (tested with 2992 kB)

Download Speed is:: 302 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Sun Aug 14 04:40:38 EDT 2005

Bottom Line:: 44X faster than 56K 1MB download in 3.39 sec

Diagnosis: Awesome! 20% + : 221.46 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-JKXLN3R45

I know it's early AM but some drunk down the road was spouting off @ the yap.

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I wish i hit them speeds, but i still have more tweaking to do :D

:::.. Download Stats ..:::

Connection is:: 1951 Kbps about 2 Mbps (tested with 2992 kB)

Download Speed is:: 238 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sun Aug 14 07:50:22 CDT 2005

Bottom Line:: 35X faster than 56K 1MB download in 4.3 sec

Diagnosis: Awesome! 20% + : 153.38 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-SBDQ08IMO

what do you mean by"TCP Optimizer 2500Kbps optimal settings." where do you set that?

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I wish i hit them speeds, but i still have more tweaking to do :D

:::.. Download Stats ..:::

Connection is:: 1951 Kbps about 2 Mbps (tested with 2992 kB)

Download Speed is:: 238 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sun Aug 14 07:50:22 CDT 2005

Bottom Line:: 35X faster than 56K 1MB download in 4.3 sec

Diagnosis: Awesome! 20% + : 153.38 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-SBDQ08IMO

what do you mean by"TCP Optimizer 2500Kbps optimal settings." where do you set that?

Shit Your Faster Than Me

:::.. Download Stats ..:::

Connection is:: 1005 Kbps about 1 Mbps (tested with 1496 kB)

Download Speed is:: 123 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sun Aug 14 11:16:18 EDT 2005

Bottom Line:: 18X faster than 56K 1MB download in 8.33 sec

Diagnosis: Awesome! 20% + : 30.52 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-FUEJVYC3O

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sh*t Your Faster Than Me

:::.. Download Stats ..:::

Connection is:: 1005 Kbps about 1 Mbps (tested with 1496 kB)

Download Speed is:: 123 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Sun Aug 14 11:16:18 EDT 2005

Bottom Line:: 18X faster than 56K 1MB download in 8.33 sec

Diagnosis: Awesome! 20% + : 30.52 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-FUEJVYC3O

That's because you've got a 6000 and he's got a 4000.

Anyone over 2 mb/s has a 4000. 6000 will never be able to get up there, unless it's burst speed on a small test.

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I get better speeds on my laptop on a wireless connection :D

:::.. Download Stats ..:::

Connection is:: 2131 Kbps about 2.1 Mbps (tested with 2992 kB)

Download Speed is:: 260 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Sun Aug 14 20:01:05 CDT 2005

Bottom Line:: 38X faster than 56K 1MB download in 3.94 sec

Diagnosis: Awesome! 20% + : 176.39 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-LMEGUW72K

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I get better speeds on my laptop on a wireless connection :D

:::.. Download Stats ..:::

Connection is:: 2131 Kbps about 2.1 Mbps (tested with 2992 kB)

Download Speed is:: 260 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Sun Aug 14 20:01:05 CDT 2005

Bottom Line:: 38X faster than 56K 1MB download in 3.94 sec

Diagnosis: Awesome! 20% + : 176.39 % faster than the average for host (direcpc.com)

Validation Link:: https://testmy.net/stats/id-LMEGUW72K

Do you use Firefox?

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