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nbfree

SBC DSL Pro not up to speed

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I upgraded my 1.5 mb SBC Express account to the 3.0 mb SBC Pro account. 

According to the tech support it became effective yesterday and they are showing

3.0 mb down.

Unfortunately all the speed tests I run come back at 1.2 to 1.4 mb.  The same exact speed I was getting with the cheaper Express.  SBC tech support said there is no way to independently test the speed. The router and their tools show 3.0 mb down, I am just going to have to accept their word for it.

Now does that sound like a good product?

Here are my results, with the new 3.0 mb download speed.

:::.. Download Stats ..:::

Connection is:: 1269 Kbps about 1.3 Mbps (tested with 2992 kB)

Download Speed is:: 155 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Wed Jul 20 2005 09:30:56 GMT-0700 (Pacific Daylight Time)

Bottom Line:: 23X faster than 56K 1MB download in 6.61 sec

Diagnosis: May need help : running at only 74.52 % of your hosts average (pacbell.net)

Validation Link:: https://testmy.net/stats/id-NE1XM059A 

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Yes, I used testmy.net when I had Express.

The 2 Wire router shows that I am getting 3008 kbps download. 

The independent test sights do not corroborate that speed.

Here is my latest test.

:::.. Download Stats ..:::

Connection is:: 1266 Kbps about 1.3 Mbps (tested with 2992 kB)

Download Speed is:: 155 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Wed Jul 20 2005 10:32:46 GMT-0700 (Pacific Daylight Time)

Bottom Line:: 23X faster than 56K 1MB download in 6.61 sec

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Upload has gone up from 128 to 430.

Though my concern is that the download has not increased.

Connection is:: 430 Kbps about 0.4 Mbps (tested with 579 kB)

Upload Speed is:: 53 kB/s

Tested From:: https://testmy.net/ (server1)

Test Time:: Wed Jul 20 2005 11:39:25 GMT-0700 (Pacific Daylight Time)

Bottom Line:: 8X faster than 56K 1MB upload in 19.32 sec

Diagnosis: Awesome! 20% + : 76.95 % faster than the average for host (pacbell.net)

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OK, just got off the phone with tech support.  They have placed the issue at "Level 2 tier" support.

A trouble ticket has been issued and they now will be testing the line as well as the router in their Central Switching office.

Stay tuned for further developments.

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OK, after an entire day of SBC tech support phone tag, they have finally fixed the problem.

Here are my new speed results:

:::.. Download Stats ..:::

Connection is:: 2466 Kbps about 2.5 Mbps (tested with 2992 kB)

Download Speed is:: 301 kB/s

Tested From:: https://testmy.net/ (server2)

Test Time:: Wed Jul 20 2005 20:29:12 GMT-0700 (Pacific Daylight Time)

Bottom Line:: 44X faster than 56K 1MB download in 3.4 sec

Diagnosis: Awesome! 20% + : 44.97 % faster than the average for host (pacbell.net)

Moral of the story: If they sell you DSL Pro ( up to 3.0 Mbps)  make sure you get what you pay for.  Even if you have to call them and demand a trouble ticket. 

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Mine actually went into effect the moment i hanged up with them i made sure off that but a week later there was a storm and it cut mu service for a week and then the rest of the month at 1.5 all in all i got 2 mounths free now aint that a deal?

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Hi,

I am sorry to reply to an old posting, but your case is as same as my case right now. I just upgraded my DSL Express to Pro on 6/19. I know that SBC already told me that speed upgrade will be processed in approximately 10 business day. But today, i am just curious about that after i read your posting, so i went to check it by putting my IP address, then the screen showed me that the upgrade speed is already there (just in 1 night) than 10 days. But i ran the sbc speed test, it showed me that my upgrade DSL speed is still Express speed than Pro speed. It means that the information was showed on the screen is just fooling us compared to the result of the test.

Do i really need to wait until 10 business days processing or go ahead to call SBC? I think that if i call them now, they will give this 10 business day excuse to explain it to me. So, it will look like that they are not WRONG!

Please give me an advice about it. Why don't we go to sue SBC together? I think that many people got the same experience about SBC DSL upgrading. SBC always give us one more lower speed than it is supposed to be, for instance if we subscribe DSL Pro, SBC gives us DSL Express speed, if we subscribe DSL Elite, SBC gives us DSL Pro speed, etc.

Thank you.

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After a year on the Pro, I couldn't take it. My speed continued to remain at the Express level. I changed my ISP to DSL Extreme.  Now I get 2700kps.(2.7mb)

My predicament, as well as all of yours, how to deal with SBC and the money they swindled from me...and you?

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After a year on the Pro, I couldn't take it. My speed continued to remain at the Express level. I changed my ISP to DSL Extreme.  Now I get 2700kps.(2.7mb)

that happens when you are too far from the CO and also because SBC/AT&T does not over cap there 6mb plan.

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After a year on the Pro, I couldn't take it. My speed continued to remain at the Express level. I changed my ISP to DSL Extreme.  Now I get 2700kps.(2.7mb)

I have DSL Elite, and had a number of problems when it was first switched on. I had 3 calls to tech support in India, where they told me to do the same things I was doing on my own. Then, I'd get escalated to a level 2, here in the states, and those guys were awesome. Ran diagnostics, and scheduled a tech to come out to my house. He gets the full bandwidth from the central office to my house, and here I get the following stats:

:::.. Download Stats ..:::

Download Connection is:: 5109 Kbps about 5.11 Mbps (tested with 5983 kB)

Download Speed is:: 624 kB/s

Tested From:: https://testmy.net/ (Server 1)

Test Time:: 2006/08/31 - 9:02am

Bottom Line:: 89X faster than 56K 1MB Download in 1.64 sec

Tested from a 5983 kB file and took 9.594 seconds to complete

Download Diagnosis:: Awesome! 20% + : 83.25 % faster than the average for host (sbcglobal.net)

D-Validation Link:: https://testmy.net/stats/id-L4KNI3X9E

User Agent:: Opera/9.01 (Windows NT 5.2; U; en) [!]

:::.. Upload Stats ..:::

Upload Connection is:: 449 Kbps about 0.45 Mbps (tested with 1496 kB)

Upload Speed is:: 55 kB/s

Tested From:: https://testmy.net/ (Server 1)

Test Time:: 2006/08/31 - 9:05am

Bottom Line:: 8X faster than 56K 1MB Upload in 18.62 sec

Tested from a 1496 kB file and took 27.28512 seconds to complete

Upload Diagnosis:: Looks Great : 14.83 % faster than the average for host (sbcglobal.net)

U-Validation Link:: https://testmy.net/stats/id-YIXSQDWFJ

User Agent:: Opera/9.01 (Windows NT 5.2; U; en) [!]

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I've gotten better scores, late at night of course, but I really have no complaints at this point in time. When the guy came out to my house, he essentially changed my box so that I didn't need a filter anymore (house was wired for 2 line phones, and just put the dsl on one of the two twisted pairs). He also replaced my line from the house to the pole, and all of my intermittant connection problems were fixed. What really blew the guy away was the internal network I have in my home. It's a little more than what he's used to seeing, I think.

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